Assistant Director of Admissions - Campus Visit Experience Manager

Company Description:

Framingham State University was founded in 1839 for a singular purpose - meeting a public need to promote the public good. At our founding as the nation's first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs and, while we are proud of our roots as a teachers' college, we have grown far beyond them. Public need continues to evolve and FSU right along with it. Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, and working for Fortune 500 companies right here in Framingham. FSU is unapologetically a public institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs, in a highly personalized teaching environment. Our programs have expanded but our purpose and commitment to public education for the public good remain steadfast.

At FSU, we are deeply committed to inclusive excellence and strive to promote a culture of antiracism, encouraging a challenging yet collaborative learning environment, and providing culturally relevant education. FSU is designated as an emerging Hispanic-Serving Institution by the Hispanic Association of Colleges and Universities and also belongs to the Howard Hughes Medical Institute (HHMI) Inclusive Excellence community, providing national leadership in science education and exploring strategies that will lead to more inclusive science education. We are honored that our commitment earned FSU six Higher Education Excellence in Diversity (HEED) Awards from INSIGHT Into Diversity. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

FSU currently enrolls about 3,000 undergraduate and 1,000 graduate and professional students, offers 39 undergraduate majors, and enrolls 41% BIPOC students in our undergraduate programs. Ideally situated between Boston and Worcester, FSU and the surrounding area are steeped in history, achievement, and innovation and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Early leaders found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at www.framingham.edu/careers.

Job Description:

The Assistant Director of Admissions - Campus Visit Experience Manager is responsible for the oversight, implementation, and execution of all admissions events to meet new student enrollment goals for the University. This includes the coordination of daily campus visits, group tours, and on-campus events such as open houses, informational sessions, admitted student events, counselor breakfasts, etc. Additionally, this role is responsible to coordinate virtual and off-campus events such as regional information sessions and virtual information sessions. The Campus Visit Experience Manager supervises student workers and student volunteers who assist with recruitment events.

Essential Functions Include:

• Collaborate with the admission team to ensure a positive, seamless, and memorable experience for all campus visitors.
• Serve as the primary point person for all campus visit inquiries, including all contact pre-visit and follow-up post visit.
• Work with each visitor to determine their individual needs and interests and design an appropriate and appealing visitation agenda.
• Prepare materials such as name tags, agendas, and information packets for campus visitors.
• Greet visitors and provides a welcoming "home base" while they are on campus.
• Resolve scheduling conflicts or other issues independently in a professional and timely manner.
• Communicate with internal University constituents to arrange participation in visit activities such as meeting with a coach or faculty member, eating in the dining hall, etc.
• Schedule, plan, and execute group visits (school groups, field trips, etc.).
• Provide information about the University to prospective students and their families.
• Plan and coordinate large open houses and on-campus visit events
• Hire, train, and supervise a team of student tour guides who give campus tours, work admissions events, and assist with other department tour requests to ensure they best meet the needs of FSU campus visitors.
• Collaborate with the CRM Manager on advertising and marketing events, website updates, and Slate event maintenance.
• Regularly assess the effectiveness of the visit experience through campus visitor surveys and through the campus CRM reporting metrics.
• Must have flexibility to work occasional evenings and weekends.
• Other duties as assigned.

Requirements:

Minimum Qualifications:

Bachelor's Degree
1-3 years of demonstrated experience in a customer service-related role

Skills & Experience:

• Experience in event planning and coordination preferred.
• Experience in a higher education setting is a plus.
• Excellent computer skills and intermediate knowledge of the Microsoft Office products, database basics, and advanced e-mail and calendar knowledge.
• Outstanding interpersonal skills and the ability to make a positive first impression.
• Excellent prioritization skills and ability to meet deadlines.
• Ability to handle multiple projects with outstanding detail orientation despite frequent interruptions.
• Ability to adapt to changing needs, schedules, weather, and unscheduled visits.
• Ability to manage student workers and create effective outcomes.
• Strong problem solving and quick decision-making skills.
• Ability to build strong relationships with the admissions team and departments across campus.
• Spanish fluency preferred.

Additional Information:

This is a full-time, exempt, benefits-eligible position in the Association of Professional Administrators (APA) bargaining unit with a union title of Assistant Director. The salary range is $60,000-$65,000.

Work Environment: This position is located on campus and works in a typical office setting within the admissions office.

Expected hours of work: This is a full-time position exempt position. During peak visit weeks, some evening and weekend work will be required.

Travel: Little to no travel is expected for this position.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity/affirmative action employer.

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting:

• Cover Letter,
• Resume/CV,
• Equity and Inclusion Statement*,
• Names and contact information for three (3) professional references.

*The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and/or willingness to engage in activities that would enhance the university's efforts to promote a diverse, equitable, and inclusive community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials.

For full consideration, application materials must be received by June 16, 2023. However applications can still be submitted until the position is filled.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu.

PI218565280