Framingham State University was founded in 1839 for a singular
purpose - meeting a public need to promote the public good. At our
founding as the nation's first public normal school, that need was
for comprehensively educated public school teachers who would, in
turn, promote an educated citizenry. FSU continues to offer
exceptional teacher education programs and, while we are proud of
our roots as a teachers' college, we have grown far beyond them.
Public need continues to evolve and FSU right along with it. Our
students and alumni are making waves in the fashion industry,
designing nutrition plans for professional athletes, writing for
major media and news organizations, and working for Fortune 500
companies right here in Framingham. FSU is unapologetically a
public institution offering accessible, affordable educational
opportunities that integrate an academically challenging liberal
arts education with workforce preparation programs, in a highly
personalized teaching environment. Our programs have expanded but
our purpose and commitment to public education for the public good
At FSU, we are deeply committed to inclusive excellence and
strive to promote a culture of antiracism, encouraging a
challenging yet collaborative learning environment, and providing
culturally relevant education. FSU is designated as an emerging
Hispanic-Serving Institution by the Hispanic Association of
Colleges and Universities and also belongs to the Howard Hughes
Medical Institute (HHMI) Inclusive Excellence community, providing
national leadership in science education and exploring strategies
that will lead to more inclusive science education. We are honored
that our commitment earned FSU six Higher Education Excellence in
Diversity (HEED) Awards from INSIGHT Into Diversity. We encourage
applications from those who share our commitment to promoting a
diverse, welcoming, and inclusive community.
FSU currently enrolls about 3,000 undergraduate and 1,000
graduate and professional students, offers 39 undergraduate majors,
and enrolls 41% BIPOC students in our undergraduate programs.
Ideally situated between Boston and Worcester, FSU and the
surrounding area are steeped in history, achievement, and
innovation and provide access to urban hotspots, verdant
landscapes, natural and cultural amenities, and diverse
Our founding motto, LIVE TO THE TRUTH, was said at the end of
each class by beloved first principal, Cyrus Peirce, who sought to
discover and teach "truth in theory and principle...truth in spirit
and motive...truth in manner and form...truth intellectual and
truth moral." Early leaders found this motto "speaks of sincerity
of spirit...of intensity of effort, of resolution to succeed, of
joy in achievement." LIVE TO THE TRUTH aptly reflects our past and
our pledge for the future as it continues to guide our institution
in practice and endeavor. If you share in this quest for truth and
a commitment to living it fully, make the next chapter of your
career the best chapter at Framingham State University.
Learn more about our career opportunities at
The Assistant Director of Admissions - Campus Visit Experience
Manager is responsible for the oversight, implementation, and
execution of all admissions events to meet new student enrollment
goals for the University. This includes the coordination of daily
campus visits, group tours, and on-campus events such as open
houses, informational sessions, admitted student events, counselor
breakfasts, etc. Additionally, this role is responsible to
coordinate virtual and off-campus events such as regional
information sessions and virtual information sessions. The Campus
Visit Experience Manager supervises student workers and student
volunteers who assist with recruitment events.
Essential Functions Include:
- Collaborate with the admission team to ensure a positive,
seamless, and memorable experience for all campus visitors.
- Serve as the primary point person for all campus visit
inquiries, including all contact pre-visit and follow-up post
- Work with each visitor to determine their individual needs and
interests and design an appropriate and appealing visitation
- Prepare materials such as name tags, agendas, and information
packets for campus visitors.
- Greet visitors and provides a welcoming "home base" while they
are on campus.
- Resolve scheduling conflicts or other issues independently in a
professional and timely manner.
- Communicate with internal University constituents to arrange
participation in visit activities such as meeting with a coach or
faculty member, eating in the dining hall, etc.
- Schedule, plan, and execute group visits (school groups, field
- Provide information about the University to prospective
students and their families.
- Plan and coordinate large open houses and on-campus visit
- Hire, train, and supervise a team of student tour guides who
give campus tours, work admissions events, and assist with other
department tour requests to ensure they best meet the needs of FSU
- Collaborate with the CRM Manager on advertising and marketing
events, website updates, and Slate event maintenance.
- Regularly assess the effectiveness of the visit experience
through campus visitor surveys and through the campus CRM reporting
- Must have flexibility to work occasional evenings and
- Other duties as assigned.
1-3 years of demonstrated experience in a customer service-related
Skills & Experience:
- Experience in event planning and coordination preferred.
- Experience in a higher education setting is a plus.
- Excellent computer skills and intermediate knowledge of the
Microsoft Office products, database basics, and advanced e-mail and
- Outstanding interpersonal skills and the ability to make a
positive first impression.
- Excellent prioritization skills and ability to meet
- Ability to handle multiple projects with outstanding detail
orientation despite frequent interruptions.
- Ability to adapt to changing needs, schedules, weather, and
- Ability to manage student workers and create effective
- Strong problem solving and quick decision-making skills.
- Ability to build strong relationships with the admissions team
and departments across campus.
- Spanish fluency preferred.
This is a full-time, exempt, benefits-eligible position in the
Association of Professional Administrators (APA) bargaining unit
with a union title of Assistant Director. The salary range is
Work Environment: This position is located on campus and works
in a typical office setting within the admissions office.
Expected hours of work: This is a full-time position exempt
position. During peak visit weeks, some evening and weekend work
will be required.
Travel: Little to no travel is expected for this position.
Framingham State University conducts criminal history and sexual
offender record checks on recommended finalists prior to final
employment for all positions.
Framingham State University is an equal opportunity/affirmative
Members of underrepresented groups, minorities, women, veterans,
persons with disabilities, and all persons committed to diversity
and inclusive excellence are strongly encouraged to apply.
Candidates must apply online by submitting:
- Cover Letter,
- Equity and Inclusion Statement*,
- Names and contact information for three (3) professional
*The Equity and Inclusion Statement is an opportunity for
candidates to discuss professional skills, experience and/or
willingness to engage in activities that would enhance the
university's efforts to promote a diverse, equitable, and inclusive
community. Equity and inclusion statements will be considered as
part of a transparent and comprehensive review of candidate
For full consideration, application materials must be received
by June 16, 2023. However applications can still be submitted until
the position is filled.
Framingham State University only accepts application materials
through our online application system. We are unable to accept
application materials through mail, email, fax, or hand delivery.
If you experience technical issues with the online application
process, please submit a helpdesk ticket.
Framingham State University understands that persons with
specific disabilities may need assistance with the job application
process and/or with the interview process. For confidential
assistance, please contact the Human Resources Office at
508-626-4530 or email@example.com.