Administrative Assistant - Financial Aid Office

Administrative Assistant - Financial Aid Office

Division: Enrollment
Department/Office: Financial Aid Office

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St. Catherine University and the Financial Aid Office invite applications for an Administrative Assistant.

St. Catherine University is committed to helping students find ways to make an investment in their future affordable. The Financial Aid Office administers over $100 million in student financial aid annually from federal, state, institutional, and private sources to students from a wide variety of backgrounds. We are proud of our long-standing dedication to St. Catherine University and our diverse student body. The Administrative Assistant is the first welcoming voice and face for students, parents, faculty, and staff. Our office communicates respectfully and builds relationships of trust with people of all cultures and abilities, affirming the worth and preserving the dignity of individuals and families as they have questions or concerns. Responsibilities include:

• Provide excellent customer service to students, parents, staff, faculty and visitors to the Financial Aid Office by answering calls and helping visitors promptly and respectfully.
• Assist parents and students with the application process in a supportive and positive manner.
• Customer service may include trouble-shooting FAFSA filing questions, explaining student holds, navigating the St. Kate's website, completing revision requests, and submitting forms.
• Inform parents, guardians, and students of university policies and requirements related to various forms of aid, scholarship, tuition, billing and registration.
• Monitor Financial Aid inbox and provide timely and accurate responses to inquiries by accessing information in Banner, DocFinity imaging, Slate and the National Student Loan Data Systems.
• Collaborate with team members to provide timely and accurate responses to inquiries by accessing information in Banner, DocFinity imaging, Slate and the National Student Loan Data Systems, as well as other institutional and government information systems.
• Schedule financial aid counselor appointments.
• Scan and index materials into DocFinity imaging system, maintain outside scholarship database.
• Support the efficient and effective operation of the Financial Aid office through a variety of coordinating, filing and tracking responsibilities.

St. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation's largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls students in certificate, associate, baccalaureate, master's and doctoral programs in traditional day and evening/weekend/online formats.

Minimum Qualifications:

• High school diploma/GED
• Experience working in Microsoft Office Suite and Google Suite
• Experience working with databases, reporting tools and data analysis

Preferred Qualifications:

• Bachelor’s Degree
• Experience working in Banner
• Experience working with federal, state, and institutional financial aid policies and regulations
• Experience working in administrative positions, especially in a higher education setting

We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

Application instructions:


Posting Number: 20220476-STAFF
Posting Start Date: 05/31/2023
Application Deadline: 6/14/2023

To apply, visit https://stcatherine.peopleadmin.com/postings/8029

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at hr@stkate.edu or 651-690-6565.


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