Technical Services Coordinator (7359)

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Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.

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Summary/Objective

Under the direction of the Information Technology Manager, this position is responsible for the daily maintenance, training, and troubleshooting of all computer equipment within the College of Arts and Sciences. This position will maintain detailed inventory databases of the computer equipment housed within CAS, and will provide inventory acquisition recommendations to the IT Manager, including updates due to the four-year replacement policy of the University. Will work with individual staff, faculty and students in order to troubleshoot or train on the different hardware and software available for use within the College.

Essential Functions

1. Troubleshooting: This position will be the first point of contact for all CAS faculty and staff for technical support. Will be available during normal business hours for assessing and attempting resolution of problems with computer or technical equipment.
2. Maintenance: Provides routine maintenance for all CAS computer equipment, including but not limited to: RAM upgrades, software upgrades, license package installs, system images and hardware upgrades. Work with OIT to maintain CAS tree in active directory by removing expired users and maintaining accurate machine references.
3. Training: Provide new faculty and staff with training opportunities on University supported applications and hardware, including but not limited to: Windows Operating System; Mac Operating System; Microsoft Word, Excel, and PowerPoint; and Adobe Acrobat.
4. Inventory Control: Maintain an inventory system in order to track capital computer equipment for CAS faculty and staff for accountability purposes. Track four-year replacement cycle of CAS equipment in order to provide acquisition recommendations for Director and CAS Budget Office.
5. CAS Lab & Tech Support Supervision: Act as supervisor for all students employed in CAS Computer Labs around campus. Works with students to set schedules and train students to maintain and support lab functionality.
6. Other duties as assigned.

Work Environment

• The worker normally performs their job indoors in an office environment.

Position Type/Expected Hours of Work

• Non-Exempt.
• Full Time.
• Coordinator/Analyst B.

Required Education and Experience

• Bachelor's degree or the equivalent in training and/or experience.
• 2-4 years of relevant experience, 1 year of Administrative experience in academic environment preferred.
• Knowledge of installation and/or troubleshooting of computers/printers/software, data migration, internet protocols, outlook, active directory.
• Standard Office Software: Demonstrates skill using email, word processing, spreadsheet/ data analysis and presentation development software applications such as Microsoft Outlook, Word, Excel and PowerPoint while preparing briefings, reports and presentations.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.Click here to learn about American University's unique benefit options .

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Current American University Employees

If you are a current employee at American University, please log intoAsuccessfulU through themyAU portal . Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC