Home Org Name
College of Veterinary Medicine
Veterinary Customer Services Representative (Overnight)
Job Class Code
Limited Term Length
This is an overnight position with a rotating schedule, as well
as holiday and weekend shifts. Work hours are typically between
10:00 pm – 8:00 am with some variation. Shift differential is
The Veterinary Customer Services Representative is responsible for
clerical duties related to veterinary care and treatment, processes
invoices and payments, directs incoming phone calls, and provides
support to the veterinary team. The position also processes
clients’ animals for admission into and discharge out of Auburn
University Veterinary Teaching Hospitals.
Learn more about VET MED and take a campus tour here:
Why should YOU work for VET MED ?
- Excellent full-time benefits that start on Day 1!
- Medical, dental, and vision insurance options for you and your
- Generous state retirement program with eligibility to receive
monthly payments after 10 years of service.
- How about these numbers? 4 weeks of vacation, 96
hours of sick leave, 6 weeks of paid parental leave for
the birth or adoption of a child, and 9 official paid
- Tuition assistance for you and your dependents after a year of
At Auburn, our work changes lives. Ranked by U.S. News and World
Report as a premier public institution, Auburn University is
dedicated to shaping the future of the people of Alabama, the
nation, and the world through forward-thinking education,
life-enhancing research, scholarship and selfless service. Auburn
is nationally recognized for its commitment to academic excellence,
community outreach, positive work environment, student engagement,
and thriving community.
Why employees choose Auburn:
Auburn University was named by Forbes Magazine as one of the state
of Alabama’s best employers, with employees staying an average of
ten years. Employees enjoy competitive benefits that include
top-notch health insurance, generous retirement plans, tuition
assistance for employees and dependents, flexible spending accounts
Learn more about Auburn’s impact, generous employee benefits, and
thriving community by visiting
Auburn University is committed to a diverse and inclusive campus
to learn more about our
commitment to expanding equity and inclusion for all.
- Welcomes clients to the hospital, registers clients’ animals
that are in need of medical attention and verifies client
information and referring veterinarian.
- Ensures all proper paperwork is completed, gathers records from
other veterinary facilities as needed, compiles the physical
medical record, and alerts the appropriate clinical personnel of
the patient’s arrival.
- Appropriately directs clients to areas within the clinic for
animal care and continues to ensure client’s visit is
- Receives and screens telephone calls to include scheduling
appointments; provides information and assistance to callers and/or
visitors regarding clinic and hospital procedures and processes;
determines appropriate course of action, referral, or
- Contacts clients to confirm appointments, providing clients any
information or instructions needed prior to their appointment.
Communicates admissions information, fees, discharge date(s),
clinic regulations, or other clinic services to clients.
- Discharges clients in a timely and appropriate manner. Ensures
bill order is complete and has been verified by hospital auditors,
ensures all medications have been given to the client. Addresses
any past accounts or financial follow-ups. Confirms client does not
have any further clinical questions.
- Generates, analyzes, validates, and verifies, financial records
in-house as well as prepares, records, and verifies daily deposits
and cash reports for Bursar’s office.
- May assist clinicians with patient examinations, simple
treatments, and recording patient data under direct
- Abides by rules and regulations for Veterinary Client
Representatives as defined by the American Animal Hospital
Association and policies and protocol of the College of Veterinary
Medicine and teaching hospitals.
- May assist veterinary technicians with basic patient care such
as, restraining patients while clinical staff administers
treatments, giving basic medications by direction of detailed
treatment schedule, feeding patients, icing incisions, changing out
fluids, nebulizing patients, and flushing catheters under
supervision by clinical staff.
- May assist in cleaning kennels, stocking medical supplies, and
uploading a clean and safe clinical working environment.
Depending on the combination of education and experience, the
selected finalist will be hired as a Veterinary Customer Services
Rep and assigned level I or II.
requires a High school diploma or equivalent.
requires a High school diploma or equivalent plus
2 years of experience in a veterinary, medical office, or hospital
setting working with medical records and hospital information
systems. Experience must include at least 2 years at the preceding
level or equivalent within Auburn University.
Substitutions allowed for Experience:
When a candidate has the required education, but lacks the required
experience, they may normally apply additional appropriate
education toward the experience requirement, at a rate of one (1)
year relevant education per year of required experience.
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Minimum Technology Skills
Minimum License and Certifications
Experience in a veterinary, medical office, or hospital setting
working with medical records and hospital information systems
Posting Detail Information
$30,160 - $40,000
Working Hours if Non-Traditional
This is an overnight position with a rotating schedule, as well as
holiday and weekend shifts. Work hours are typically between 10:00
pm – 8:00 am with some variation.
City position is located in:
State position is located:
List any hazardous conditions or physical demands required by
Auburn University is committed to an inclusive and diverse campus
environment. Women, underrepresented groups, individuals with
disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY
EMPLOYER . It is our policy to provide equal employment
opportunities for all individuals without regard to race, sex,
religion, color, national origin, age, disability, protected
veteran status, genetic information, sexual orientation, gender
identity, or any other classification protected by applicable
Special Instructions to Applicants
Quick Link for Internal Postings
Documents Needed to Apply
- Cover Letter
- Other Documentation
- Other Documentation (2)
Required fields are indicated with an asterisk (*).
- * Please select how you first became aware of this opportunity.
Your response helps us determine how we can more effectively reach
- The Chronicle of Higher Education
- HERC (Higher Education Recruitment Consortium)
- The Tuskegee News
- Professional organization or journal
- Veterans Assistance Services
- Disability Assistance Services
- State Employment Service
- Social Media
- AU Job Bulletin
- Notified by an Auburn employee
- College or university Career Services
- I went to the AU Employment Website directly
- * Please select the answer that best describes your current
employment relationship with Auburn University:
- Current full-time Auburn or AUM employee within probationary
- Current full-time Auburn or AUM employee outside of
- Current part-time Auburn or AUM employee
- Not an Auburn or AUM employee
- * Do you have a high school diploma or equivalent?