KCOM - Medical Patient Services Coordinator

Job Description:

ATSU's Kirksville College of Medicine is seeking a full-time Patient Service Coordinator. Patient Service Coordinator (PSCs) play an integral role in providing superior service to the faculty and patients of the clinics located on A.T. Still University's Kirksville Campus. PSCs are responsible for maintaining accurate patient data, expediting patient care through scheduling, and supporting the revenue cycle through payment collections in a courteous manner that will reflect positively on both the clinic and the institution.

• PSCs must exercise sound judgment in facilitating appointments with the clinical staff through phone and/or electronic means.
• PSCs will aid in the digital routing of patient medical information to the appropriate clinic contact for review.
• PSCs will collect copays/balances, triage patient communications in a timely fashion, and serve as ambassadors of the clinical staff. In representing the clinic appearance of self and workspace should be maintained professionally.
• Ancillary support in office duties (patient correspondence), patient outreach for health reminder scheduling, support for facilitating referrals and/or outpatient testing, attending staff meetings, and supporting residency clinic or business operations in any other duties as required by the clinic administrative team.
• Support in facilitating student health services or preventive screening scheduling. PSCs may also triage and route non-scheduling concerns to the appropriate clinic resource and will be required to aid in maintaining the appropriate supplies required for efficient operations.
• PSCs are responsible for conveying any item that may impact patients, KFM, OMM, or ATSU to the supervisor promptly to facilitate a resolution. All other duties as required.
• PSC's must be team oriented and be flexible in working within their department to prioritize coverage of phones necessary for patient care. Compassion, courtesy, and positivity are needed for daily interactions with patients as well as staff. Employees handling payments must also demonstrate attention to detail and ethical guidelines. PSC's must also have excellent communication skills

Experience:

• 3-6 months of relevant experience
• Applicants should have excellent customer relation skills with a patient first attitude
• Excellent phone communication skills and the ability to navigate an electronic/practice management system is a core competency.

Education:

• High School diploma plus 1 year technical training or schooling
• Certification as a Medical Assistant or other commiserate clinically relevant certifications are preferred.