Student Services Advisor (Student Services Professional II)

Student Services Advisor (Student Services Professional II)

Job No: 528028
Work Type:
Locations: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)




Position Summary

Under the direction of the College of Health and Human Services Assistant Dean for Student Affairs, the Student Services Advisor will provide high quality, accessible and consistent advising services to both lower and upper division undergraduate students as needed across the college's five schools. The Student Services Advisor facilitates the successful recruitment, admission, transition, retention, progression and graduation of students. Undergraduates include both traditional students admitted as first-time freshmen, as well as transfer students.

This Student Services Advisor is accountable for the advisement of prospective first-time freshmen and transfers, and continuing SDSU students on complex issues. They provide advisement via individual counseling sessions, group sessions, and workshops; assists students in the development of education plans; helps students to acquire relevant information and support services; interprets and explains policies; assists with course selection; explains and clarifies educational goals; and develops academic programming in collaboration with various campus departments and entities. The incumbent is responsible for mediating and resolving complex student issues and providing referrals to appropriate campus resources.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The College of Health and Human Services (CHHS) faculty, through advising, teaching, and supervising, offers students a balanced education of academic study, field placement, clinical experiences, and research opportunities. CHHS consists of the following schools: the School of Speech, Language, and Hearing Sciences, the School of Nursing, the School of Social Work, the School of Exercise and Nutritional Sciences, and the School of Public Health.

For more information regarding the College of Health and Human Services department click here.

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master's degree in a job-related field may be substituted for one year of the professional experience.

Key Qualifications

• Minimum of two years of experience as an academic advisor at a college or university is preferred.
• Experience working with diverse student populations.
• Demonstrated experience presenting information to a group.
• Demonstrated experience analyzing data to determine trends related to retention and graduation rates.
• Proficiency in Microsoft Office Suite.
• Master's degree is preferred.
• Experience providing outreach services to students, specifically first-generation college students is preferred.
• Familiar with CSU and SDSU general education and graduation requirements is preferred.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,610 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,610 - $6,556 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on June 14, 2023. To receive full consideration, apply by June 13, 2023. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu.


Advertised: May 31, 2023 (9:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/528028/student-services-advisor-student-services-professional-ii



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