Systems Administrator, Business Services Division

Systems Administrator, Business Services Division

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Systems Administrator, Business Services Division

Job Profile Title
Systems Administrator C

Job Description Summary
Reporting to the Senior IT Director for the Division of Business Services - the Systems Administrator will serve as a key member of the Business Services IT Team (BSD IT) responsible to propose solutions for the Division's Active Directory, server hardware, server configuration and application configuration. Contributes to Storage Area Networks system security design and incident response. Develops new scripts and works with change management tools to implement changes across multiple systems in support of data backup, data restore validation and mission continuity. Manages systems performance, responds to problems with machine room facilities and and cloud storage. Leads individual server projects and serves as subject matter expert on some technologies.

Job Description

Job Responsibilities

• Develop and maintain optimal performance of systems such of the division Storage Area Networks (SANs), data backup and restore procedures, develop and maintain the mission continuity validation procedures and restore documentation by area of responsibility, including systems replication and fail over.
  
• The infrastructure services team manages all operations on systems including managing the Division's Windows Domain Organizational Units, Group Policy Objects, and members servers, including Systems logging, auditing, and data backup. Monitor the Division's data replication across the two data centers. Administer and manage the Division's cloud blob and cloud hot-storage, and maintenance and upgrades of software and hardware, backups and archiving, security and account management, ensures the consistent and appropriate performance of software, and appropriate integration of systems and data.
  
• As part of the Systems team, act as a backup to the Infrastructure VMware and Firewall administrator, providing virtualization and firewall support. Act as an internal technical resource for other support staff. Implement solutions to improve efficiencies. Act as the escalation point for helpdesk requests related to supported applications and servers.
  
• Develop and maintain physical and virtual server security solutions; work with the ISC and BSD IT database and application teams to support and third-party applications as well as those developed in-house. Monitor and respond to triggers generated by Security monitoring systems work with team on remediation of critical events working collaboratively with ISC and others on campus.
  
• Keeps abreast of current technology; perform product research/design- Participate in research and evaluate information security controls for the division and implement and manage solutions that limit exposure of credentials and data.
  
• Analyzes functional requirements and advises functional leads in the planning, selection, implementation and use of solutions to address business requirements; Develops or manages vendor relationships in support of tools, applications and systems in use by the IT team and selected businesses in the division.
  
• Participate in cross-university teams to evaluate, establish, and/or deploy new technologies or processes for the division/department/ school. May be called upon to work on projects, either independently, as a key participant, or as a functional leader. May be designated to serve as a subject matter expert on some technologies.
  

Qualifications

• A Bachelor's Degree and 2-3 years of experience or an equivalent combination of education and experience is required. 7-10 years experience is preferred.
  
• A minimum of 7 years experience working with Storage Area Networks, Windows Active Directory, cloud storage and disaster recovery/backup solutions is preferred.
  
• Project Management and Linux skills are desirable but not required.
  
• Experience with Storage Area Networks, Windows Active Directory, cloud storage and Veeam backup solution.
  
• Experience with VMWare, FortiGate Firewalls and VPNs
  
• Hands-on expertise and demonstrated experience with cloud-based environments and familiarity with data-security protocols, practices, and technologies is a plus.
  
• Ability to work on projects, either independently, as a key participant, or as a functional leader.
  
• Have solid technological adaptability.
  
• Demonstrated ability to identify, analyze and remediation complex technical issues.
  
• Strong team player and collaborator. Excellent interpersonal skills are essential.
  

Targeted Pay Range: $51,824.00 - $95,000.00

This Targeted Pay Range is only applicable to this job posting.

All salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

About the Division of Business Services

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD's mission is to provide high-quality service in a fiscally responsible manner. Currently, the Division is focused on three major initiatives:

• Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels.
  
• Driving productivity for the Division and its customers through the better use of technology.
  
• Enhancing service offerings through upgrades and expansions of facilities.​
  

For more information about BSD visit: https://www.business-services.upenn.edu

Job Location - City, State
Philadelphia, Pennsylvania
Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

Department / School
Business Services

Pay Range
$51,824.00 - $85,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Sansom-West/Systems-Administrator--Business-Services-Division--Hybrid-Eligible-_JR00069131



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