Program Manager, Student Development and Curriculum

The W. P. Carey School of Business Undergraduate Programs area is seeking an energetic, outgoing, and self-motivated individual to work on its First-Year Experiences (FYE) team. The FYE team works to implement programming aimed at the persistence, retention, connection, and engagement of first-year students (i.e., freshmen). This position manages the WPC 101 program, a first-year student success course for 4,000+ immersion and online business students, and WPC 484, a course for student leaders who facilitate WPC 101. This includes but is not limited to, oversight and management of daily operations of the WPC 101 program including training student leaders and professional staff, curriculum development and design, teaching first-year students, facilitating, data collection and analysis, academic intervention recommendations, budgeting, and strategic planning. The position is responsible for recruiting and overseeing student and staff facilitators who facilitate the 200+ WPC 101 sections that are both immersion and online each fall semester and additional sections each spring semester. Along with the undergraduate program dean and directors, this position determines and implements unit goals and objectives for WPC 101. Supervise professional staff and student workers. Develop strong working relationships with WPC deans, directors, colleagues, faculty, staff, and students while also maintaining important cross-university relationships. 

Additionally, this individual will provide in-person support for undergraduate programs events such as Business Community Advantage activities, Fall Welcome, Family Weekend, and Convocation, and will work with a variety of other staff members – both at W. P. Carey and across campus. This individual must successfully manage many details in a timely manner, take initiative, and demonstrate integrity.

Days and Schedule: Monday - Friday, 8:00 am to 5:00 pm; in person/on campus; work hours may also include some evenings and weekends. 

Essential Duties

• Support First-Year student programming through the WPC 101 program to allow students to make meaningful connections and learn about university and academic resources 
• Track, analyze, and report data
• Evidence of effective verbal and written communication skills
• Recruit, select, train, teach, and manage student leaders
• May support and train professional staff who facilitate WPC 101 
• Support student leaders participating in new WPC initiatives for first-year students (Business Community Advantage)
• Provide budgeting, forecasting, expense management, and payment processing for programs/events
• Manage, coordinate, and oversee tasks related to WPC 101 and WPC 484, such as building timelines, lesson plans, LMS management, assignment modules, and data assessment
• May provide training, information, and guidance to faculty, staff, students, and external partners about WPC 101 program
• Actively participate in and attend events such as Fall Welcome, Family Weekend, Convocation, etc.
• Perform other duties, as assigned

Minimum Qualifications

Bachelor's degree in a related field AND five years administrative/coordination experience; OR, Master's degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Master’s degree 
• Experience establishing and maintaining effective working relationships with peers, faculty, students, administration, and others 
• Knowledge of retention practices and techniques 
• Skill in designing and implementing academic support programming 
• Ability to use problem-solving, critical thinking and time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies 
• Skill in budget preparation and management 
• Demonstrated knowledge of ASU academic structure and organization 
• Experience using Learning Management Systems (e.g., Canvas) and student information systems (PeopleSoft, Salesforce, etc.) 
• Knowledge of student development theory and practices 
• Knowledge and understanding of diversity/equity/inclusion student issues 
• Experience teaching students in higher education/college 
• Skill in coordinating programs 
• Experience using Microsoft Office Applications (i.e. Outlook, Word, Excel, Access, PowerPoint)

Working Environment

Work with university students one-on-one and in group/class settings in-person, virtually (Zoom), via phone, and e-mail. Communicate effectively - in writing, verbally, and visually - to develop marketing materials; create metrics; provide reports in various formats (electronic, hard-copy, etc.); and present information to faculty, administrators, staff, campus partners, and students. Lift/move up to 30 pounds (materials, brochures, boxes, etc.). Utilize computer, phone, and various technologies (Zoom, Google, Dropbox, Canvas, PeopleSoft, etc.), and office equipment (fax, copier, etc.). Work some extended hours, including evenings and/or weekends, as needed.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required. 

Department Statement

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 18,000 students and 120,000 alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. Learn more at wpcarey.asu.edu.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.