Coordinator, Student Financial Services

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Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy .

JOB TITLE SUMMARY

Job Title: Coordinator, Student Financial Services

Division: Enrollment Management and Student Engagement

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Assistant Director, Student Financial Services Operations

Positions Supervised: Student Employees

Job Summary

The coordinator, student financial services organizes financial aid systems and processes to ensure timely and accurate awarding information for students, families, and employees of Lindenwood University.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Processes financial aid applications in a timely manner
• Troubleshoots system errors and data imports and exports as necessary to ensure appropriate awarding and disbursing of aid
• Awards financial aid per federal, state, and institutional policies
• Performs federal verifications and resolves aid eligibility issues
• Imports and exports data between Lindenwood University and federal and state agencies
• Reconciles federal, state, and institutional aid programs
• Performs return of Title IV calculations
• Performs and reviews standards of academic progress
• Reviews student aid refund reports for accuracy
• Participates in recruiting and other enrollment-driven events, including public speaking and presentations at high schools and enrollment events

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
• Offers ideas and suggestions for improving student financial aid processes

Communication, Teamwork, and Collaboration

• Reviews, sends, and tracks communications for Student Financial Services (SFS), ensuring timely delivery to students and families
• Works with University offices and external constituents to resolve aid processing, certification, and disbursement issues
• Assists in the preparation and maintenance of student files
• Participates in workshops and professional development opportunities with the SFS team and with external agencies

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Minimum of 2 years’ experience in financial aid or student accounts receivables
• Experience with student financial services model preferred

Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities commonly associated with this position.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Ability to coordinate with other departments
• Strong interpersonal skills and ability to communicate effectively with staff and students
• Highly organized with the ability to multi-task
• Strong professional integrity and ability to maintain strict confidentiality
• Ability to use good judgment and think critically
• Knowledge of general office software, particularly Microsoft Office Suite and financial aid proprietary applications (Workday, Common Origination and Disbursement [COD], EDExpress, and National Student Loan Data System [NSLDS])
• Strong public speaking skills

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• General office setting

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function
• Adequately mobile to attend meetings and events across campus

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.