Framingham State University was founded in 1839 for a singular
purpose - meeting a public need to promote the public good. At our
founding as the nation's first public normal school, that need was
for comprehensively educated public school teachers who would, in
turn, promote an educated citizenry. FSU continues to offer
exceptional teacher education programs and, while we are proud of
our roots as a teachers' college, we have grown far beyond them.
Public need continues to evolve and FSU right along with it. Our
students and alumni are making waves in the fashion industry,
designing nutrition plans for professional athletes, writing for
major media and news organizations, and working for Fortune 500
companies right here in Framingham. FSU is unapologetically a
public institution offering accessible, affordable educational
opportunities that integrate an academically challenging liberal
arts education with workforce preparation programs, in a highly
personalized teaching environment. Our programs have expanded but
our purpose and commitment to public education for the public good
At FSU, we are deeply committed to inclusive excellence and
strive to promote a culture of antiracism, encouraging a
challenging yet collaborative learning environment, and providing
culturally relevant education. FSU is designated as an emerging
Hispanic-Serving Institution by the Hispanic Association of
Colleges and Universities and also belongs to the Howard Hughes
Medical Institute (HHMI) Inclusive Excellence community, providing
national leadership in science education and exploring strategies
that will lead to more inclusive science education. We are honored
that our commitment earned FSU six Higher Education Excellence in
Diversity (HEED) Awards from INSIGHT Into Diversity. We encourage
applications from those who share our commitment to promoting a
diverse, welcoming, and inclusive community.
FSU currently enrolls about 3,000 undergraduate and 1,000
graduate and professional students, offers 39 undergraduate majors,
and enrolls 41% BIPOC students in our undergraduate programs.
Ideally situated between Boston and Worcester, FSU and the
surrounding area are steeped in history, achievement, and
innovation and provide access to urban hotspots, verdant
landscapes, natural and cultural amenities, and diverse
Our founding motto, LIVE TO THE TRUTH, was said at the end of
each class by beloved first principal, Cyrus Peirce, who sought to
discover and teach "truth in theory and principle...truth in spirit
and motive...truth in manner and form...truth intellectual and
truth moral." Early leaders found this motto "speaks of sincerity
of spirit...of intensity of effort, of resolution to succeed, of
joy in achievement." LIVE TO THE TRUTH aptly reflects our past and
our pledge for the future as it continues to guide our institution
in practice and endeavor. If you share in this quest for truth and
a commitment to living it fully, make the next chapter of your
career the best chapter at Framingham State University.
Learn more about our career opportunities at
GENERAL STATEMENT OF DUTIES:
Responsible for the planning, organization, and administration
of the financial aid program at the University. Oversees all
aspects of the financial aid operations; ensures overall compliance
with federal, state, and institutional regulations; and manages
overall data collection and dissemination for reports, surveys, and
audits. Ensures the financial aid staff and operation delivers a
high-quality, responsive, customer-service orientation to internal
and external audiences. The Director of Financial Aid has the
authority for making decisions relative to financial aid awarding
policies, professional judgment issues, operating policies and
procedures, expenditure policies, work guidelines for staff
assignments and reassignments, and for departmental priorities in
the delivery of student financial aid.
Supervises subordinate professional, classified, contracted, and
student employee personnel assigned to the area (at the discretion
of the Dean of Enrollment Management); serves a leadership role
with assigned tasks.
Reports directly to the Dean of Enrollment Management; will work
on team projects under the leadership of designated team
EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:
- Manages coordination and delivery of all federal, state,
institutional and private student aid funds. Overall responsibility
for ensuring compliance with federal, state, and institutional
financial aid regulations. Serves as the primary Compliance Officer
in the financial aid office for Title IV federal aid regulations
and state aid regulations. Coordinates completion of the FISAP and
HEERF reports with other offices and submits the reports. Assists
with Consumer Information reporting and oversees staff completion
of financial aid sections of Common Data Set reporting and IPEDS
reporting. Serves as the financial aid liaison with the single
- Manages the overall University financial aid budget.
Creates/updates packaging formulas, algorithms, and reports to
appropriately leverage available financial aid in congruence with
established University objectives. Ensures fiscal accountability in
fund management, authorizations, disbursements, and recovery by
coordinating technology and information systems for effective
administration of student financial aid funds.
- Plans, develops, implements, and evaluates financial aid
policies and procedures to meet students' needs while supporting
University enrollment goals. Administers and facilitates the
awarding of new and continuing students financial aid packages
which may include Federal Pell and SEOG Programs, Massachusetts
State Aid and Tuition Waiver Programs, University Programs, and/or
Federal Work Study.
- Coordinates financial aid file review, verification, and
awarding. Ensures timely communication with students via letters,
email, web, telephone calls, etc. regarding financial aid
processes. Works closely with enrollment management colleagues to
administer initiatives that improve financial aid outreach and
- Oversees the verification of specific federal and/or state
criteria, authorization of payment process, and reconciliations
with accounting office(s) and R2T4 in compliance with federal and
state regulations and University policies. Manages the
reconciliation of appropriate information with internal (e.g.,
Student Accounts and Business Office) and external (federal and
state government) constituents, and ensures completion of
appropriate reports (e.g., FISAP) and surveys (e.g., College Board)
by established deadlines. Provides scheduled reconciliations of
financial aid transactions and award balances to Student Accounts
and general ledger balances to ensure accuracy, timeliness, and
integrity of fiscal records. This includes, but is not limited to,
researching, troubleshooting, processing, and collaboratively
resolving variances as needed.
- Manages the Satisfactory Academic Progress (SAP) Process
including policy review and updates, appeal reviews, and working
with Academic Advising Office to create academic plans for
- Liaises with Admissions, Business Office/Accounting, Registrar,
Residence Life, Student Accounts, and other offices to ensure that
transactional activities are complementary and smoothly integrated.
Collaborate with other university departments to ensure compliance
with federal regulations not directly managed through the financial
- Provides leadership and strategic direction to staff including
supervision, training, and professional development.
- Manages the Financial Aid (E140) office budget and oversees the
processing of purchase requisitions, encumbrances, university
purchase card payments, and travel reimbursements as they relate to
the Financial Aid Office.
- Coordinates the University scholarship process for current
students and liaises with the Dean of Enrollment Management,
Associate Dean/Director of Undergraduate Admissions, Executive
Director of Development and Alumni Relations, Director of Fiscal
Affairs, and the Executive Director of the Independent Association
of Framingham State Alumni (IASFA) on scholarships for new and
- Manages NetParnter, EdConnect, Common Origination and
Disbursement (COD), and related Department of Education
- Assists with creating, managing, revising a centralized
enrollment management task list and a centralized document that
educates faculty, staff, and students on enrollment management
functions (i.e., creates transparency in the student transactional
- Develops and coordinates programming related to financial aid
and financing options, which includes (but not limited to)
admissions recruitment events, new student orientation sessions,
and financial literacy workshops. When appropriate, conducts
financial aid information sessions (small and large group formats)
and meets with students to communicate financial aid application
procedures to students, parents, high school counselors, and
community college advisors.
- Prepares statistical data/reports appropriate to the Financial
Aid Office. Creates financial aid reports that align with
admissions reports; compiles and analyzes socioeconomic,
geographic, demographic data, and peer institution data; and
creates benchmarking data on financial aid that informs/guides
recruitment strategies and strategies for improving student
- Coordinates the creation/evaluation of the publications,
programs, and overall strategies of the Financial Aid Office.
Manages and leverages technology (e.g., financial aid website
pages, FATV subscription, vendor relationships) to advance
strategic financial aid objectives.
- Manages interfaces with PowerFAIDS and Banner Student
Information System (which currently involves a third-party vendor);
serves as a member of the ASMIT committee.
- Facilitate the Financial Aid Planning Group; available to serve
on special and/or standing committees of the University.
- Actively contributes to deliver a working environment that
promotes optimism, collaboration, respect, solutions conscious
dialogue, and exceptional service to everyone. Responsible for
coordinating conscientious onboarding of new employees. Uses tact
and diplomacy to gain consensus with issues that cross office
- Oversees document shredding for the Financial Aid Office while
ensuring compliance with Massachusetts Secretary of State (e.g.
submits FORM RCB-2 - Application for Destruction Permission).
- Assumes responsibility for special projects as assigned.
- Strives to maintain and augment knowledge and skills in the
financial aid field through advanced study, professional activities
or participation in conferences, seminars, workshops and similar
- Ensures that affirmative action, equal opportunity and
diversity are integrally part of all actions and decisions within
the scope of duties.
- Responsible for reporting to the Equal Opportunity Officer or
Title IX Coordinator knowledge or receipt of reports of
discrimination, discriminatory harassment, and retaliation from
students or other members of the university community.
- Bachelor's degree; minimum of seven (7) years of progressive
professional experience in financial aid related work; minimum of
three (3) years of full-time professional/clerical staff
- Demonstrated knowledge and understanding of federal and state
financial aid regulations. Significant experience in the use of
federal methodology needs analysis systems, automated financial aid
systems, and current financial aid software.
- Demonstrated ability to exercise independent judgment,
discretion, ingenuity, and innovation to resolve complex and often
highly visible issues with campus-wide impact.
- Exceptional organizational and time management skills;
demonstrated ability to work independently, collaboratively, and
under pressure during periods of high volume.
- Demonstrated strategic thinker in policy development,
enrollment management concepts, and financial aid
procedures/policies intended to respond to the changing trends
within higher education.
- Demonstrated ability to work effectively with faculty,
administrative staff, classified personnel and students.
- Demonstrated ability to express oneself effectively in written
and oral communication.
- Excellent interpersonal skills; demonstrated sensitivity to
- Must be willing and able to travel and attend training programs
and professional conferences off-site (overnight travel required).
Valid U.S. driver's license and access to reliable transportation
- Must be willing and able to work extended hours and weekends
- Master's degree (preference given to a student affairs or
- Experience with PowerFAIDS, Net Partner, Banner Student
Information System and programs related to the Unified Digital
- Ten (10) years of progressive professional experience in
financial aid related work; previous director-level experience and
creation of financial aid packaging formulas.
- Speaking/listening knowledge of Spanish and/or Portuguese
This is a full-time, exempt, benefits-eligible position in the
Association of Professional Administrators (APA) bargaining unit
with a title of Director. The salary range is $100,000-122,000,
commensurate with credentials and experience.
Framingham State University conducts criminal history and sexual
offender record checks on recommended finalists prior to final
employment for all positions.
Framingham State University is an equal opportunity/affirmative
Members of underrepresented groups, minorities, women, veterans,
persons with disabilities, and all persons committed to diversity
and inclusive excellence are strongly encouraged to apply.
Candidates must apply online by submitting:
- Cover Letter,
- Equity and Inclusion Statement*,
- Names and contact information for three (3) professional
*The Equity and Inclusion Statement is an opportunity for
candidates to discuss professional skills, experience and/or
willingness to engage in activities that would enhance the
university's efforts to promote a diverse, equitable, and inclusive
community. Equity and inclusion statements will be considered as
part of a transparent and comprehensive review of candidate
For best consideration, please apply by June 30, 2023.
Applications may continued to be reviewed until the position is
Framingham State University only accepts application materials
through our online application system. We are unable to accept
application materials through mail, email, fax, or hand delivery.
If you experience technical issues with the online application
process, please submit a helpdesk ticket.
Framingham State University understands that persons with
specific disabilities may need assistance with the job application
process and/or with the interview process. For confidential
assistance, please contact the Human Resources Office at
508-626-4530 or firstname.lastname@example.org.