Financial Aid Representative (Reg FT)
Financial Aid Representative (Reg
: South Campus
CCAC offers an exceptional benefits package.
Highlights include an excellent health plan with very low
out-of-pocket expense network option, generous time off and holiday
pay, a 403b retirement plan with up to 10% employer match or other
options through the State's retirement defined benefit pension
system, free employee parking, public service (student) loan
forgiveness eligible employer, and employer paid benefits including
group life insurance, short-term and long-term disability
insurance, and flexible spending accounts, certain conditions or
restrictions may apply.
Remote Work Option:
Work Hours (for hourly positions):
Monday - Thursday 11:00 am - 7:00 pm; Fridays 8:30 am 4:30 pm
Second Saturday of the month 10:00 am -1:00 pm (Occasionally)
Additional hours, including evening and weekend hours, may be
needed to meet the needs of the department.
SEIU E - $18.38
Job Open Date:
Job Close Date:
Handles the entire financial aid
life cycle process from students entry to the College to
Education and Experience:
(bachelor's preferred) plus two years of relevant experience gained
through previous work experience; experience in financial aid or a
related field is preferred. Preference will be given to individuals
with more than minimum experience in a highly automated financial
aid office at an institution that resembles The Community College
of Allegheny County in size and complexity of program
Should be able to
tactfully and courteously answer questions and provide information.
Knowledge as related to the specific needs of the department to
perform responsibilities. Requires the ability to multi task, work
well with others, and customer service mentality (both internal and
external). Must be comfortable speaking before groups of students
and parents. Must be able to relate effectively with students and
parents and have strong organizational and time management skills.
Ability to develop knowledge of, respect for, and skills to engage
with those of other cultures or backgrounds. Excellent customer
service skills. Ability to travel to perform work duties at any
campus or center location within the CCAC system. Must be able to
operate various office equipment, including a personal computer,
and appropriate College software packages or equivalent. Should
possess good organizational, customer service, communication,
interpersonal and clerical skills. Detail oriented, ability to
multi-task meet deadlines and be a team player. Required to have
regular and timely attendance.
Works in a general office
environment. Must be able to work in a general office environment
with the ability to sit for at least 2 hours without
1. ASK, LISTEN, SOLVE.
2. Dialogues with students by phone, in person and/or virtually
about financial aid eligibility, application procedures, aid
programs, costs, indebtedness and financial planning and
individualizes information to the particular needs and situation of
3. Answers questions, inquiries, or requests from students,
parents, or guardians in person or in writing regarding financial
aid programs and eligibility.
4. Assists in the preparation of and presents information regarding
federal financial aid, scholarships, employment and grants for
various campus groups, high school students, and parents at
meetings, group discussions, workshops, and recruitment
5. Analyzes various system-generated reports and notifies students
of changes in eligibility of awards and alternatives to amend the
Daily mis-match reports
FATR report review
6. Daily duties:
a. Loan certification preparation for Directors and
b. Scanning and linking documents into Perceptive Content
c. Conducting in person and virtual FAFSA Appointments
d. Email and text responses including follow-up
e. Applicable information system updates
f. Handling phones and walk-ins
7. Interfaces with students and lenders, employers, guarantee
agencies and/or staff to resolve issues.
8. Assists with other financial and activities such as outreach,
reporting and monitoring and vouchers.
9. Occasionally participates in hiring and oversees and trains
temporary, work-study, part-time or full-time personnel.
10. Perform other duties for specific/unique needs of the
11. Perform other related duties as required or assigned.
Current criminal record/child abuse
clearances will be required if offered the position and in order to
be employed at the College. The three clearances are Pennsylvania
Child Abuse History Clearance, Pennsylvania State Police Criminal
Records Check, and Federal Bureau of Investigations (FBI) Criminal
Background Check. The College has provided instructions on how to
obtain these clearances and are available
To view the full job posting and apply for this position, go to: