Assistant Director of Graduate Programs (18921)

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Summary/Objective

The Assistant Director serves as academic advisor and the primary manager for onboarding and orientation for Kogod online programs. Under the direct supervision of the Associate Director for Online Program Student Services, this position manages the onboarding process for new students including outreach to the new students, preparing the orientation materials, delivering the presentation, making sure the students understand how to use the online systems (2KSB or Canvas), and tracking whether students have registered for their first courses and are ready to begin study. The Assistant Director also supports an assigned caseload of continuing students through all phases of enrollment; including matriculation, continuous enrollment, progress toward degree, and graduation. The position requires a high level of attention and interaction with students, faculty, and staff and works collaboratively with the Kogod leadership team, university leaders and to develop and implement high quality MBA, MS Analytics, MS Marketing Analytics and International Relations & Business degree programs.

Essential Functions

1. Student Advising and Support: Advise students to ensure excellence in academic affairs, including course sequencing, registration, academic program planning, change in status, academic support needs, questions regarding changes, degree audits, questions about finances, and graduation. Ensure thorough and timely responses to all correspondence. Follow through and provide feedback and documentation.
2. Academic Records Maintenance, Administration:Maintain processes for accurate record keeping, including tracking students’ graduation plans, documenting Leaves of Absence, Withdraws and other student status issues. Maintain pertinent student files. Provide advocacy and education to internal/ external constituents, for example, student demographics and alumni reporting to internal/external constituents.
3. New Student Onboarding and Orientation: Manage onboarding of new students after deposit and signing intent to enroll letter. Tracking students that have been admitted to four-term calendar programs and handling handoff from admission counselor to assigned academic advisor. Ensure all students that intend to enroll register for first term classes. Coordinate the program and technology overview session, which serves as orientation to the program.
4. Other Duties as Assigned & Additional Projects: Conduct additional projects as assigned by the Associate Director of Graduate Programs, which include but are not limited to immersions and practicums, special school-wide events, graduate admissions open houses and graduate orientation.

Work Environment

• Ability to travel to both domestic and international locations as needed.

Position Type/Expected Hours of Work

• Full-Time.
• Exempt.
• Sr. Coordinator/ Analyst B.
• Hybrid work modality possible.
• This is a union-eligible position.

Required Education and Experience

• Bachelor's Degree.
• 3-5 years of relevant experience.

Preferred Education and Experience

• Master’s degree in business administration or higher education.
• Career advising experience, a plus.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.Click here to learn about American University's unique benefit options .

Union Eligibility

This position is part of a collective bargaining unit represented by SEIU Local 500. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Current American University Employees

If you are a current employee at American University, please log intoAsuccessfulU through themyAU portal . Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

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