Student Services Assistant

Montgomery County Community College invites applications for the Student Services Assistant position. The Student Services Assistant will provide support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back-office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.

Hours are Monday-Friday 8:00am-5:00pm and Saturday’s, as needed.

*This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.

**May work Saturday’s as needed.

***This position has been approved for a flexible work option arrangement. The schedule will be hybrid, consisting of four (4) days on campus and one (1) day remotely.  This flexible work option arrangement is in effect until August 31, 2024; however, the College will re-evaluate in February 2024 for the possibility of continuation for September 1, 2024 through August 31, 2025 as well as annually thereafter.  Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

Basic Purpose

This position will provide support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.

Essential Knowledge & Skills

Education/Training/Work Experience

• High School diploma or GED required with 3 years work related experience required OR Associates degree may be preferred with 1 to 2 years work related experience required Proficiency in computer skills required Excellent communication, both written and oral required

Specialized Knowledge & Skills

• Specialized training in specific software or process may be required Customer service skills Problem-solving skills Ability to take initiative and work with minimal supervision

Additional Information Required

• Ability to multitask
• Attention to detail
• Ability to maintain confidentiality
• Ability to prioritize workload

• Ability to use some discretion and judgment
• Ability to work within a team-oriented setting

Montgomery County Community College offers a comprehensive curriculum of more than 100 degree and certificate programs, a Virtual Campus, a Culinary Arts Institute, a Municipal Police Academy, and specialized workforce development programs, all of which leverage the College’s nationally ranked use of innovative technology. An Achieving the Dream (AtD) Leader College, the institution is positioned at the vanguard of national efforts to increase completion, improve learning outcomes, and remove barriers to access for more than 24,000 students annually. The College is also recognized regionally and nationally for its sustainability leadership, work with military veterans, and community service and service-learning opportunities. Montgomery County Community College was recognized by NISOD and Diverse: Issues in Higher Education as one of sixteen “2021 Promising Places to Work in Community Colleges.” Visit mc3.edu or join us on Twitter @mccc.

Apply online: For the complete job description and to apply for this position, please visit https://www.mc3.edu/employment-opportunities  This position will be open until Monday, June 19, 2023.

Montgomery County Community College (MCCC) has a strong institutional commitment to diversity and is dedicated to excellence through diversity in education and employment. MCCC, an EEO Employer, provides equal employment and educational opportunities to all who are qualified. In keeping with the College’s diversity initiative, MCCC seeks and welcomes applications from diverse candidates, those who have had multicultural experience, and those who can demonstrate a commitment to diversity.