Parking Specialist

Position Title
Parking Specialist
The Opportunity

This position provides dedicated parking enforcement for the university. It is the 1^st level of problem solving regarding issues that may arise in the field, e.g., pay station equipment malfunctions, and responding to questions and complaints from faculty, staff, students, and visitors. This position is the lead worker over part-time student enforcement staff, and provides consistent training to field staff. This position will work with vendors as the level 1 problem solver for all field equipment.

The Department
The Parking Department team is committed to excellence, as they provide supportive services necessary for the operations of the Mines Campus. Whether it's Parking Services, submitting a work order, or a question on department fuel charges or projects, their goal is to provide premier customer service to students, faculty, staff and the community.
Responsibilities

Enforcement:

Provides consistent parking code enforcement for the university. Works independently and ensures that the university’s parking policy is applied equally throughout the parking system. Determines whether a parked vehicle is in compliance of the parking policy. Applies state and city model traffic codes to parked vehicles. Makes recommendations to the manager of parking regarding areas that may be difficult to enforce due to poor signage or other factors, and to changes in procedures that improve efficiencies or customers’ experiences. Manages Security Desk software.

Training:

Provides training to all part-time student enforcement staff. Ensures that training is consistent and professional. Provides problem-solving training on enforcement equipment and field equipment, i.e., pay stations. Develops and keeps current a parking enforcement training manual and an equipment maintenance/repair manual.

Software and Hardware maintenance:

Level 1 response to repairing field equipment. Works with vendors, i.e., T2, Route 1, and pay station vendor, regarding software updates and ensures all field equipment is operational by making needed repairs. Creates a reference document of items to look for when receiving error messages. Refills supplies in pay stations as needed.

Fleet Management

Assists with maintaining the university fleet vehicle database. Assists with the registration of vehicles. Works with the campus Truck Shop to ensure enforcement vehicles are in good working order. Keeps vehicles clean and looking professional.

Office Support:

Assists with office duties as needed. Provides customer service to the front office in the event of staff shortages. Provides information to customers in person, via email or on the phone. Performs all office duties including, but not limited to: Taking payments, selling permits, and updating customer and vehicle records in the parking management system (T2).

Minimum Qualifications

High School diploma or equivalent

Must have 3 years minimum licensed driving experience or be 21 years of age

Completion of a successful background check

Proficient in Microsoft Word and Excel

Ability to work independently and exercise good judgement and discretion

Skill to adapt to changes within the organization

Excellent communication skills

Excellent organizational skills

Demonstrated ability to maintain composure when dealing with unusual circumstances and resolve difficult or stressful customer service issues

Strong commitment to teamwork

Preferred Qualifications

High School diploma or equivalent

Must have 3 years minimum licensed driving experience or be 21 years of age

Completion of a successful background check

Proficient in Microsoft Word and Excel

Ability to work independently and exercise good judgement and discretion

Skill to adapt to changes within the organization

Excellent communication skills

Excellent organizational skills

Demonstrated ability to maintain composure when dealing with unusual circumstances and resolve difficult or stressful customer service issues

Strong commitment to teamwork

About Mines & Golden, CO

When the world looks for answers, the world looks to Mines.

Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines’ scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 38 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2023).

Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds.

At the same time, Mines faculty members are pushing their fields in new directions, whether that’s manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 “Very High Activity” research institution by Carnegie, a notable feat for any university but particularly one of our size.

That size – roughly 7,000 undergraduate and graduate students – also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact.

Community Alliance groups bring together employees for professional development, networking, cultural awareness and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus – nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few.

And don’t get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails – and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play.

Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world’s problems and educating the next generation of change makers? Are you an individual who values a diverse and inclusive community, where our different perspectives, experiences and cultures enrich the educational and work experience?

Look to Mines.

Equal Opportunity

Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses.

Mines’ commitment to nondiscrimination, affirmative action, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a diverse student body and workforce.

Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequity or concerns for safety.

Pay Range

$48,396 - $62,928

Mines takes into consideration a combination of candidate’s education, training and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.

Total Rewards

Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:

• Fully paid health and dental premiums
• Generous sick/vacation time: 13 paid holidays per year – including a week-long winter break for entire campus.
• Fully vested retirement plan on first day of employment, with generous employer contribution
• Tuition benefits (6 credits per year for employees, 50 percent discount for dependents)
• Free RTD Ecopass

All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the on-campus Recreation Center (fitness classes and training, swimming pool and more), equipment rentals through the Outdoor Rec Center, the Colorado State Employee Assistance Program (CSEAP), and backup child and elder care. Coming soon is an on-campus daycare center. For more information about benefits at Mines, go to mines.edu/human-resources/benefits .

How to Apply

Applicants will be asked to complete an online application (personal information, demographic information, references, veteran status) and upload a resume and cover letter (required). References will not be contacted until later in the selection process and you will be informed before that contact is made.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Mines welcomes everyone to our team; in your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need reasonable accommodation at any point in the application or interview process, please let us know.

Please contact Kathy White at kwhite1@mines.edu with questions about this position.

Background Investigation Required
Yes

Advertised: May 25, 2023 Mountain Daylight Time
Applications close: Jun 8, 2023 11:55 PM Mountain Daylight Time