Manager, Salesforce & Data Administration

Position Details

Position Information

Requisition Number

S2751P

Home Org Name

Info Mgt Systems for Alumni & Dvlmt

Division Name

Vice President for Development

Position Title

Manager, Salesforce & Data Administration

Job Class Code

HC83

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The Auburn University Office of Advancement is excited to begin the search for a Manager of Salesforce & Data Administration! Reporting to the IT Director within Advancement, the successful candidate will be the senior technical lead of the Salesforce CRM and will partner with members of the technology team, alumni & development, and senior leadership to achieve fundraising, alumni engagement, and administrative goals. The successful candidate must be able to work autonomously, collaboratively, and in partnership with various stakeholders throughout Advancement and the institution. This role serves as the primary steward of the Salesforce org and associated Service, Sales, and Experience Cloud implementations. This role is responsible for the day-to-day operations; Coordinates data management efforts across the unit to ensure accurate and consistent reporting.

Why Should YOU Choose Auburn University?

• Auburn University was named a “Best in Alabama” employer by Forbes! Our employee longevity speaks for itself, with employees staying an average of ten years.
• Competitive state benefits including retirement plan vesting at 10 years of service, generous leave accrual, and parental leave opportunity.
• Auburn University tuition assistance for yourself and your dependents. Employees can take 15 hours of classes for free, and dependents receive a 50% tuition waiver.

It’s a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!

Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.

Essential Functions

• Directs multiple sources of highly complex data across the unit to include advancement data management, employer data management, and alumni data management, and corporate relation data to ensure integration between the various systems across Advancement and the institution. Provides technical design, implementation, maintenance, system administration, and support for the unit’s data users.
• Gather requirements and develop solutions into best practices with a focus on exceptional user experience and integrated solutions if required. Oversee the design and implementation of the data architecture and data security. Adhere to administrative standards by relating to user and license management including new user setup/deactivation, roles, profiles, permissions, groups, and sharing rules.
• Manage configuration changes, including Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, objects, mobile administration, dashboards, and reports.
• Promote the improvement of data quality, rules implementation, and automation as needed. Enforces policies and procedures for data governance, data security and integrity, and data definitions within Advancement.
• Work with outside vendors, organizational leaders, governance committees, campus IT staff, and other stakeholders serving as the data subject matter expert to ensure smooth transactions, deployment, and operational processes. May collaborate with the Provost Office Salesforce team and the Functional Administrators in the units across campus. Assists with the selection of information technology that is significant to the management of data analytics and CRM technology.
• Own the release management including Sandbox management, changeset tracking, and requirement collaboration with the application development team within the enterprise Salesforce.com framework. Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Manages the technical and data architecture design for the strategic Customer Relationship Management ( CRM ) initiative within Advancement and its related integrated applications to ensure consistent flow of data between systems.
• Develops and updates all training materials for Salesforce applications; conducts training sessions for new users and ongoing refresher sessions to current users. Ensures all users are up to date with system changes.

Minimum Qualifications

Minimum Qualifications

Education:
Bachelor’s degree in Business, Engineering, Mathematics/Statistics, Management Information Systems, Computer Engineering, or Business Analytics

Experience:
6 years of experience in designing, administering, reporting, and analyzing data and data sources to drive decisions.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

• Data management knowledge
• Excel proficiency
• FERPA guideline knowledge

Minimum Technology Skills

Minimum License and Certifications

Desired Qualifications

Desired Qualifications

• Experience with Service, Sales and Marketing Cloud.
• Knowledge and experience working with Salesforce APIs.
• Knowledge of front end development including HTML, Javascript, and CSS .
• Higher Education or Nonprofit Salesforce.com implementation and support experience.
• SFDC architecture experience and/or additional Mid-level or higher certifications.
• Experience in translating business requirements into native and integrated solutions.
• Able to leverage a highly technical mindset with a creative and analytical approach to problem-solving.
• Strong communication and collaboration skills across departments, teams, and business units.

Posting Detail Information

Salary Range

$60,900-$109,600

Job Category

Executive/Director/Management

Working Hours if Non-Traditional

Monday - Friday: 7:45am - 4:45pm

City position is located in:

Auburn

State position is located:

Alabama

List any hazardous conditions or physical demands required by this position

Posting Date

05/25/2023

Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/38440
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcripts

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
   • LinkedIn
   • AcademicKeys
   • The Chronicle of Higher Education
   • DiversityJobs
   • HigherEdJobs
   • HERC (Higher Education Recruitment Consortium)
   • Indeed
   • RecruitMilitary
   • The Tuskegee News
   • Professional organization or journal
   • Veterans Assistance Services
   • Disability Assistance Services
   • State Employment Service
   • Social Media
   • AU Job Bulletin
   • Notified by an Auburn employee
   • College or university Career Services
   • I went to the AU Employment Website directly (www.auemployment.com)
   • Other
2. * Please select the answer that best describes your current employment relationship with Auburn University:
   • Current full-time Auburn or AUM employee within probationary period
   • Current full-time Auburn or AUM employee outside of probationary period
   • Current part-time Auburn or AUM employee
   • Not an Auburn or AUM employee
3. * Do you have a Bachelor's degree in Business, Engineering, Mathematics/Statistics, Management Information Systems, Computer Engineering, or Business Analytics?
   • Yes
   • No
4. * Do you have 6 years of experience designing, administering, reporting, and analyzing data and data sources to drive decisions?
   • Yes
   • No