Alumni Manager

About CCRI and the Role

Position Title

Alumni Manager

Department

Goldman Sachs 10,000 Small Businesses

Position Category

Staff - NonClassified

About CCRI

The Community College of Rhode Island is New England’s largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.

We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.

Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees’ values and what it means to work here, learn about our Guiding Principles here .

Posting Details > Special Instructions to Applicants


To apply for this position:

· Complete CCRI’s online application, and attach a cover letter and resume by the closing date.
· If attaching a resume complete with education history and/or employment history, please
disregard these sections within the online application.
· Please include the contact information for three (3) references within the application.
· Finalists will be required to provide official college transcripts.
· Please note that all RI Council of Postsecondary Education employees (i.e., full- and part-time
faculty and non-classified employees) must be fully vaccinated and boosted when eligible. Learn
more about CCRI’s vaccination policy here .

Please contact Human Resources at 401-825-2311 ( TTY : 401-825-2313) if you require assistance with the online application process.

EEO Statement


CCRI is an Equal Opportunity/Affirmative Action employer.

CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status, or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to CCRI’s Title IX Coordinator at TitleIXCoordinator@ccri.edu

The Clery Act requires colleges and universities to report campus crime data, support victims of violence, and publicly outline the policies and procedures they have put into place to improve campus safety.

Job Summary

The Goldman Sachs 10,000 Small Businesses (10KSB) initiative is part of a national investment to unlock the growth and job creation potential of small businesses, and is based on the broadly held view of leading experts that a combination of education, business support services, and
access to capital best addresses the barriers to growth for small businesses. Full program details at CCRI .edu/10KSB
The Alumni Manager works collaboratively to manage and execute the national alumni program for small business owners who have graduated the program in their market. The mission of the alumni program is to provide continued business education to help graduates grow their businesses, create a community of active alumni through meaningful engagement, and to capture and elevate the impact of the program through data, storytelling, and thought leadership opportunities. The Alumni Manager reports to the Director of Outreach & Alumni.

Duties and Responsibilities

Commitment to CCRI’s Mission:

• Demonstrate a commitment to the philosophy and mission of a comprehensive community college.
• Work collaboratively with others in a diverse and inclusive environment.
• Work collaboratively with others and provide quality customer service in a diverse and inclusive environment.

Alumni Engagement

• Build relationships with program graduates and stay informed and document updates to their businesses (including but not limited to: news, awards, press, challenges, and location/contact information changes).
• Proactively reach out to alumni to learn about their businesses and any updates and document those updates in the program CRM .
• Identify, cultivate, and support the alumni ambassadors (volunteer leaders of the alumni program), ensuring each cohort has at least one ambassador and that all are supported in their role.
• Network within the broader entrepreneurship/small business ecosystem to be a conduit for alumni who need resources and to further program outreach and recruitment goals. The alumni manager will also periodically represent the program at external small business / community events as directed by the Executive Director.

Alumni Continuing Education Programming

• Implement the national alumni program for local graduates of 10,000 Small Businesses as designed and advised by the Goldman Sachs Foundation and the national program partner for the alumni program, Babson College.
• Plan, promote, and be accountable for the successful execution of the alumni continuing education programming (e.g. local meet-ups, clinics, and one-year reunions) including meeting or exceeding attendance and evaluation benchmarks with the support of other members of the program team.
• Work as a collaborative partner with other alumni managers at other sites and contribute positively to the work of the national alumni program.

Data Tracking

• Assume the lead responsibility for the multi-faceted system of data collection and reporting on alumni including the alumni measurement and evaluation (M&E) diagnostics as well as other surveys and research/requests for information. This involves adhering to a lockstep outreach and communication process to drive response rates to alumni M&E surveys.
• Keep accurate records on the implementation of the alumni program goals and share this information (e.g. program dates, attendance, evaluations, etc.) in a timely fashion with national partners in accordance with the national alumni program guidance.

Classroom Engagement

• Attend select modules of the program to meet and network with program participants (future alumni) including to present and answer questions about the alumni program, the program online platform, and to aid in recruitment efforts by soliciting program referrals.

10KSB Online Platform

• Responsible for overseeing the site’s work with the program’s online platform and for meeting or exceeding targets for usage and engagement by business owners including: onboarding business owners to the platform following program guidance, monitoring local alumni participation on the platform for overall engagement, liaising with alumni who need support on the platform, creating and curating content for this community of business owners.

Departmental Support:

• Participates in weekly team meetings
• Other duties as needed to support program success.

Minimum Requirements

• Demonstrated experience with community building, event planning, project management, and program planning is required.
• Demonstrated experience working in small business or entrepreneurship field
• Significant experience with and strong comfortability with technology including proficient computer skills and proficiency with Word, Excel, PowerPoint, Google Drive and Salesforce.
• Demonstrated understanding of and sensitivity to cultural differences across a wide range of stakeholders and successful experience communicating and collaborating in a diverse setting is required.

Competencies and Desired Qualifications

• Bachelor’s degree preferred
• Bi-lingual Spanish speaking
• Strong communication and interpersonal skills. The ability to build and maintain strong relationships is essential in this role.
• Event promotion and marketing experience.
• Strong time management skills, a customer service orientation, and high attention to detail.
• Knowledge of the local region’s small business and economic development landscape
• Demonstrated experience managing multiple tasks/projects at a time while maintaining high attention to detail.
• Possesses a “growth mindset” and is open to new ideas and ways of working from all members of the program.
• Works independently to solve problems; looks for opportunities to take on responsibility; takes thoughtful risks; and effectively acts on new and ongoing initiatives, objectives, and solutions to gain positive results.
• Anticipates and effectively handles change; demonstrates willingness to try new skills and challenging tasks; and is flexible in changing conditions.
• Social media marketing experience, or strong social media user
• Ability to work a flexible schedule – occasional evenings required

Position Details

Position Information

Full-Time/Part-Time

Full-Time

FLSA

Non-Exempt

Pay Grade

CCRIPSA 12

Salary Information

Anticipated Salary $54,600

Benefits

Full-time employees enjoy an array of benefits, including:

• Comprehensive Health Benefits and Rewards for Wellness Incentives
• Paid Time Off
• Parental Leave
• In-State Tuition Waivers
• Legal Care Insurance

For a complete listing, visit: https://ccri.edu/hr/benefits/index.html

Collective Bargaining Unit

Reports To

Outreach & Alumni Director

Permanent/Limited position

Permanent

Position End Date

01/03/2024

Academic/Calendar Year

Calendar

Work Schedule Information

Non-Standard; 35 hours per week

Campus Location

Initially located at the Warwick Campus

Civil Service List position

Environmental Conditions

This position is not substantially exposed to adverse environmental conditions.

Licenses, Tools and Equipment

Posting Details

Posting Details

Number of Vacancies

1

Application Open Date

05/25/2023

Application Close Date

06/19/2023

Posting Number

SF00910

Quick Link

https://jobs.ccri.edu/postings/4511

Special Instructions to Applicants

Some roles will require finalists to provide official college transcripts and proof of COVID -19 vaccination.

Disability Accommodations

CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human Resources prior to the closing of the posting by calling (401) 825-2311.

EEO Statement

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

CCRI is an Equal Opportunity/Affirmative Action Employer. CCRI prohibits discrimination on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, sexual orientation, genetic information, gender identity or expression, marital, citizenship status and veteran status in all employment matters. CCRI espouses that all employees and applicants have a right to equal opportunity in all terms, conditions, and privileges of employment.

Sexual harassment is a form of gender-based discrimination prohibited by Title IX.

The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Reports can be made available upon request.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have experience with community building, event planning, project management, and program planning?
   • YES
   • NO
2. * In order to improve CCRI's advertising strategy, please let us know where you FIRST learned of this job opportunity. Please be specific when using website or publication names (example: LinkedIN, HigherEdjobs, Chronicle, personal referral, etc.).
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents