Program Assistant (Outreach

Program Assistant (Outreach & Welcome Services)

Posting Number: 0001864
Location: Los Medanos College
Salary: YEARLY SALARY: $53,472 (Step 1) - $65,124 (Step 5) (see special instructions for step placement)

Position Definition:
To schedule and provide a variety of college services for assigned programs in order to attract, retain and support a diverse population of students; and to provide administrative support to assigned student services programs.

Distinguishing Characteristics:
N/A

Examples of Duties/Essential Functions:
Duties may include, but are not limited to, the following:

• Performs a variety of administrative support functions to assist in coordinating a student services program on assigned campus.
• Prepares correspondence, memos and statistical materials; answers phones.
• Compiles data from a variety of sources for statistical reports, student data reports, student records and files, or material requested by the District and State Chancellor’s Office for the purpose of complying with financial and legal program requirements.
• Reviews applications or other program documents to determine acceptance.
• Processes eligibility and services for categorical programs in compliance with Title 5 regulations.
• Awards and disburses support services (e.g. book vouchers, meal tickets, grants, etc.).
• Arranges, schedules and assists in the development of training programs for faculty, staff and managers; assists faculty as needed in providing information on specific programs or areas.
• Assists students with navigating college processes as appropriate for assigned program; assists students in utilizing the services of the college and outside agencies; provides referral to auxiliary resources.
• Assists in the preparation of presentations, written information and other resource materials concerning available college and community services and programs.
• Assists in the development and performs delivery of workshops, activities and special programs to provide or promote access to and increased awareness of available student support services and programs; coordinates logistics, scheduling and participant communications.
• Coordinates with other departments and/or external vendors to arrange for support equipment, materials and services.
• Prepares and maintains records and files related to student contacts and the provision of services.
• Participates in and facilitates special events and activities as needed.
• Establishes appropriate linkages to special populations or community groups served; promotes program through participation in outreach and associations with high schools, middle schools or other local, regional or national organizations.
• Performs related duties as assigned.

Minimum Qualifications:
Education/Experience:
EXPERIENCE AND TRAINING
Two (2) years of experience performing responsible administrative duties in a related program.

EDUCATION/LICENSE OR CERTIFICATE
Possession of a high school diploma/GED or the equivalent plus additional coursework in a field related to the area of assignment.

CONDITION OF EMPLOYMENT
Must not have any unresolved financial issues with the U. S. Department of Education that would prohibit the ability to obtain National Student Loan Data System (NSLDS) access immediately.

Knowledge Of:
Policies and regulations related to a specific student services program.
Applicable laws and statues governing access to public programs and services.
Modern office procedures, practices and technology/equipment.
Philosophy and objectives of students services programs.
Problems encountered by students supported.
English usage, grammar, spelling, punctuation and vocabulary.
Basic statistical compilation and other record keeping methods and procedures.
Modern software applications (Microsoft Office Suite, etc.).

Skill To:
N/A

Ability To:

• Assist students in identifying concerns and problems and suggest appropriate alternatives to resolve those concerns.
• Prepare and maintain a variety of records, reports, and confidential materials related to students.
• Schedule and perform a variety of support functions pertaining to assigned student support program area.
• Understand and carry out verbal or written instructions.
• Communicate effectively, both orally and in writing.
• Work independently and exercise good judgment in performing assigned duties.
• Keyboard with accuracy.
• Establish and maintain effective working relationships with those contacted in the course of performing required duties.
• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties.

Desirable Qualifications:
• Strong oral and written communication skills, including the ability to work one-on-one with students
• Excellent customer service skills
• Ability to take initiative to solve problems and locate new information
• Strong comfort using various computer technology and the ability to learn new computer software/systems
• Ability to multitask and maintain flexibility with changing priorities and department needs
• Ability to effectively communicate in Spanish and English

Special Instructions:
SPECIAL INSTRUCTIONS TO CANDIDATES:

Los Medanos College (LMC) serves about 10,000 students who pursue transfer preparation, career education, and skill building. Located in East Contra Costa County, Los Medanos College is the only higher education institution in one of the fastest and continually growing regions of the East Bay. Serving a highly diverse student population at multiple locations including the Pittsburg campus, Brentwood Center, and through a robust online learning environment, LMC provides our community with equitable access to educational opportunities and support services that empower students to achieve their academic and career goals in a diverse and inclusive learning environment. As a proud Hispanic Serving Institution (HSI) dedicated to equitable success for all students we seek a colleague for this position who operates with a growth mindset, is highly student centered, and who demonstrates a deep commitment to academic excellence, equity, and inclusion among students, staff, and faculty.

The Outreach & Welcome Services department provides assistance with all aspects of the college’s admissions through registration process. This department includes the Welcome Center, Information Desk, and high-school and community outreach.

As part of the dynamic team of professional and student staff in the department, the Program Assistant provides general program support to the Outreach & Welcome Services department such as, assisting students in navigating college enrollment processes, supporting Welcome Center services, delivering Outreach workshops, leading campus tours, and supporting Outreach events.

Finally, As LMC continues to implement guided pathways through Learning, Major and Career Pathways, the responsibilities within this position may evolve and include direct student support as a member of student success teams.


Note: New employees will be placed at the first step which is $53,472 per year, second step $56,172 per year or third step at $59,016 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $65,124 is reached on the salary schedule.

YEARLY SALARY: $53,472 (Step 1) - $65,124 (Step 5)

Job Close Date: 6/27/2023
Open Until Filled: No

To apply, visit https://www.4cdcareers.net/postings/9717



jeid-8bbad4117273cb41b92ef0dfc2d76e5f