Student Care Coordinator
- Employer
- Amherst College
- Location
- Massachusetts, United States
- Salary
- Salary Not specified
- Date posted
- May 25, 2023
View more
- Position Type
- Administrative, Student Affairs, Student Activities & Services
- Employment Level
- Administrative
- Employment Type
- Full Time
Job Details
Student Care Coordinator
Amherst Campus
Full Time
JR3950
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Job Description:
Amherst College invites applications for the Student Care Coordinator position. The Student Care Coordinator is a full-time, year-round position, starting at $61,545 per year - commensurate with experience. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.
Reporting to the Director of Student Care and as a member of the Office of Student Affairs, the Student Care Coordinator is responsible for supporting a vibrant community of students at Amherst College by working directly with a diverse group of students and connecting them to appropriate levels of care.
The Student Care team serves as the hub of support for students who are experiencing difficulties related to mental health, physical health, psycho-social adjustment, financial, familial, and/or personal challenges by providing direct services including interventions, referrals, and follow-up services.
The Coordinator maintains a caseload of students who are experiencing difficulties related to mental health, physical health, psycho-social adjustment, financial, family, and personal challenges. The Coordinator works in close collaboration with Student Affairs colleagues, healthcare providers, campus partners, faculty, and families to address student needs by providing direct services including interventions, referrals and follow-up services.
The Coordinator is a full-time, 12-month position. The Coordinator serves in the second tier of after hours on-call rotation. Due to the nature of this position, early mornings, evenings, and weekends may be required.
Summary of Responsibilities:
Student Support
- Manages a caseload of students experiencing significant
difficulties related to mental health, physical health,
psycho-social adjustment, financial, familial, and personal
challenges.
- Collaborates with the Director of Student Care to maintain
partnerships and protocols with community resources and campus
partners including but not limited to the Center for Counseling and
Mental Health, the Health Center, Accessibility Services,
Athletics, and Campus Police.
- Serve as a liaison for student support during hospitalizations,
including liaising with emergency and family contacts, peer groups,
on- and off-campus treatment providers, Class Deans, other Student
Affairs staff, coaches, and/or employers, and other involved
parties. Engages with students, support networks, and providers
throughout the hospital discharge planning and medical clearance
process, including delivering follow-up support and assisting
students with tracking multiple resources upon discharge. Assists
with withdrawal and departure from campus when medical clearance
cannot be established.
- Maintains thorough knowledge of College standards and practices
including the Student Code of Conduct, and related state and
federal laws such as FERPA, HIPAA, Title IX, Section 504, and the
Americans with Disabilities Act.
- Serves as a member of the Care Team Meeting, maintaining weekly
agenda and meeting minutes, in collaboration with all Care Team
Meeting members.
- Collaborates with Health/Counseling Centers to develop and
maintain a database of referral resources and community
services.
- Serves as a resource to Health/Counseling Centers to assist
students with referrals and connections to off-campus
resources.
- Follows-up with reporting parties to collect pertinent case
details and to provide updates on case progress, with respect to
student privacy.
- Ensures assigned cases are receiving timely attention and that
records are being kept in accordance with College
protocol.
Training and Outreach
- Participates in weekly Case Review meetings with the Care &
Accountability Team and other members of Student
Affairs.
- In partnership with the Director of Student Care, communicates
support services initiatives to the College community through
outreach education, training, consultation, and the production and
distribution of materials to faculty, staff, and
students.
- Serves as a resource, trainer and consultant to a diverse set
of faculty, staff, and students on recognizing and responding to
students at risk and reporting concerns.
- Serves as a resource to Health/Counseling Centers to assist
students with referrals and connections to off-campus
resources.
Student Affairs Generalist
- Attends Week-in-Review Meeting (WIRM) to assist with timely
responses and intervention plans to reported health & wellbeing
incidents on campus.
- Serves in the Administrator on Call (AOC) rotation. The AOC
responds to crisis situations and helps to resolve a wide range of
issues related to a residential campus environment. Determine
crisis response level based on expertise, skills, and protocol
training. Effectively use campus and community resources to address
issues and appropriately seek consultation from and/or escalate
issues to AOC2 or AOC3 on-call personnel. Conduct follow-up as
needed for the affected students and impacted students or
groups.
- Assists Director to submit an annual report outlining goals,
progress, assessment, and emerging opportunities.
- Serves on campus-wide committees as appropriate.
Qualifications:
Required
- Master's degree in Education, Counseling, Social Work, or a
closely related field.
- Three years of related experience in student support, crisis
intervention, or behavioral intervention with college-aged
students.
- Knowledge of college student development theory and
practice.
- Demonstrated commitment to student on-campus living and
learning community development and programming.
- Demonstrated effective administrative, organizational, and
interpersonal skills.
- Strong skills in written, verbal, and electronic
communication.
- Evidence-based commitment to supporting a diverse student
community.
- Ability to work both independently and collaboratively with
other Student Affairs departments and members of the faculty in the
College community.
- Ability to exercise sound judgment, exhibit resilience under
pressure, set priorities, and achieve goals.
- Demonstrated ability to steward sensitive and private student
data toward its inclusion in operational processes and
procedures.
- Demonstrated ability to problem-solve complex issues while
functioning as an independent decision-maker.
- Knowledge of applicable state and federal laws including FERPA,
HIPAA, Title IX, Section 504, and the Americans with Disabilities
Act.
- An acceptable result from a criminal offender records
information (CORI) check.
Preferred
- Experience working with the complexities of a diverse
residential community.
Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.
Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.
Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.
To find information about job group and level (JGL) follow this link.
To apply, visit https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Student-Care-Coordinator_JR3950-1
jeid-f6c67c73f8502345a7012839988413ed
Company
Amherst College prepares students to make a difference in the world. Our financial aid program is among the most substantial in the nation, and our student body is among the most diverse. At Amherst, you are part of a lively, inquisitive, devoted community of students, faculty, staff, and alumni who find inspiration in one another and in the process of learning.
Since our 1821 founding, Amherst has demonstrated steadfast confidence in the value of the liberal arts and the importance of critical thinking. Small classes, an open curriculum and a singular focus on undergraduate education ensure that leading scholars engage daily with talented, curious students, equipping them for leadership in an increasingly global and complex world.
Offering competitive compensation packages and a multitude of programs and services for staff, Amherst works to enrich the working life and support the well-being of each and every employee.
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