BUSINESS SUPPORT SPECIALIST II

Hiring Department

Residential Life provides world-class housing experiences that engage students within an innovative and educational environment that supports best on-campus housing practices and promotes student success.

Job Description

Summary

Residential Life’s Administrative Operations office serves as the primary point of contact for students, families and other campus departments. The Business Support Specialist II responds to questions and concerns from these constituents and manages the department’s front desk.

Essential Functions

• Provide a high level of customer service to prospective and current students, families and campus colleagues. Understand and infer urgency and use an appropriate tone when communicating.
• Greet guests, and direct office flow.
• Answer the department’s main phone line, voicemail and email. Respond or, if necessary, direct to appropriate staff.
• Maintain knowledge of the features and layouts of the residence halls and apartments, as well as departmental policies and processes in order to help customers. Seek assistance from others as needed to respond to inquiries in a timely manner.
• Build relationships with colleagues in other campus departments (such as Financial Aid, Cashiers, Care Team, Parking & Transportation Services, etc.) in order to assist customers effectively.
• Help customers navigate various campus websites and online web applications.
• Handle complex customer service and student needs from beginning to end. Provide solutions to problems that are atypical or that occur infrequently based on practice and existing precedents or procedures.
• Provide information as requested from other department colleagues.
• Train and supervise 3-5 student staff members to work the front desk and complete other duties as assigned. Coordinate the staff schedule. Evaluate and coach student staff. Review and approve biweekly payroll for direct student staff reports.
• Accomplish tasks in a timely and effective manner to reflect the high quality of the team.
• Explain information to and within the team, noting improvements, efficiencies, anomalies, etc., to the supervisor and/or appropriate team member.
• Provide general office support as needed.
• Attend and participate in all staff meetings, training sessions, recruitment and assignment activities.
• As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our departmental and Student Affairs mission.

Salary

Range: $16.23 to $24.00 per hour, paid on a bi-weekly basis.

Grade: GGS 007

University Title: Business Support Specialist II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

8 a.m. to 5 p.m. Monday through Friday, 40 hours per week

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Minimum Qualifications

An Associate’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Associate’s or Bachelor’s degree
• At least 5 years of experience from which comparable knowledge and skills have been acquired
• Ability to understand complex systems and to perform multiple tasks using multiple procedures at the same time.
• High level of independence and an ability to seek resolution and problem-solve
  Experience supervising college-age students
• 4 years of progressively responsible office experience
• Strong customer service skills
• Interpersonal communication skills
• Outstanding collaboration as a member of a team
• Positive attitude
• Ability to type proficiently
• Competency to utilize computer-based office software and web-based applications, including Excel
• Strong work ethic
• Personal integrity
• Commitment to the mission and values of the University of Missouri

Application Materials

Submit a completed application, cover letter, résumé and three professional references.

Columbia Missouri Information

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
• Know Your Rights Spanish Version

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