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Technician I

Compensation Type: Hourly

Compensation: $21.69

Job Summary

The Information Technology (IT) Technician I position is responsible for providing technical support to the users while working under direct supervision and following standard procedures and written instruction to accomplish assigned tasks. This position serves as the first point of contact for troubleshooting hardware/software, PC / Mac / Linux or printer problems. The position assists users via telephone, email, chat and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, network issues, and applications issues. This position also troubleshoots and resolves issues with audio/video equipment utilized in the classroom.

Customer Service
  • Performs various basic level technical duties in the IT Support Center such as: enters incoming calls in the current ticket system; logs calls into the current Automated Call Distribution (ACD) software to receive incoming calls at the beginning of the shift and logging out at the end of the shift; provides documentation and updates to service requests that are received by the IT Support Center in the current ticket system; identifies and prioritizes these service requests and escalates, if necessary.
  • Provides basic technical support via phone, email, chat or in-person. Performs tests to isolate the source of issues.
IT Technical Support
  • Tests and troubleshoots technical equipment such as: workstations, laptops, and college owned printers. Performs general repairs to technical equipment and identifies need for major repairs for referral to vendor, if under warranty.
  • Performs setup for workstations, laptops, and printers and provides cable management for these devices. Maintains accurate inventory information for both hardware and software products.
  • Provides audio/visual support in classrooms either virtually, via phone or in-person.
Continuous Improvement
  • Trains on all utilities used within the IT Support area including Microsoft Configuration Management Console, imaging and installing software on workstations and laptops, Microsoft Teams, and College account management tools.
  • Develops broad and in-depth knowledge of software and hardware that are unique to the support area.
Diversity, Equity and Inclusion
  • Creates a welcoming, inclusive, equitable and productive work and learning environment where all students, faculty members, and college employees feel valued and can contribute to their full potential, regardless of their differences.
  • Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Minimum Qualifications:
  • One (1) year of experience working in an IT Support environment.
  • State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Physical Requirements
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description.
  • While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen.
  • Employee occasionally lifts up to 50 pounds.
Working Conditions
  • Typical office environment. Regular exposure to moderate noise typical to business offices. Employee is occasionally exposed to dirt, dust, debris, smells and outdoor weather conditions when moving or installing equipment. Employee is occasionally exposed to minor cuts, burns, or other incapacitating injury and risk of electrical shock. Employee is occasionally exposed to fumes or airborne particles. Employee frequently lifts items up to 10 pounds.
Full Time/Part Time:

Part time

Union (If Applicable):

Scheduled Hours:

29

Additional Information

In order to ensure your application is complete, you must complete the following:
  • Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please l og in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

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