Admissions Counselor

Position Details

Classification Information

Position Classification Title

Student Services Specialist

FLSA

Non-Exempt

Position Class (Extract From Banner or PA)

13150

Position Overview

Position Summary

This position is a part of the University Office of Admissions. The admissions counselor will be tasked with recruiting for the university, increasing awareness of programs and the WSSU brand, and will operate within the high touch model of admissions. All of which are goals of the University Strategic plan.

Primary Function of Organizational Unit

The purpose of the Office of Admissions at WSSU is to engage and educate prospective students, parents, faculty, staff and alumni as active participants in the admissions process, academic preparation, character development and community involvement at Winston-Salem State University.

Position Information

Position Number

007028

Competency Level

Contributing

Working Position Title

Admissions Counselor

Building and Room No.

Admissions/Anderson Center 137

Work Hours: From [time] to [time] on [days] of [week]

8am to 5pm on M-F with some weekend and evening work

Hours per week

40

Months per year

12

Appointment Type

Permanent Full-Time

If Time Limited.

Appointment Length.

DHR Assigned Fields

FTE

1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

No

Position required to work On-Call/Emergency Callback

No

Minimum Experience/Education

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions

Preferred Years Experience, Skills, Training, Education

Positions at this level perform basic student services and related administrative work. They coordinate a limited scope of work operations and processes. Attributes required for this position are: Managing Work Processes Decision Making Coordination-Operations Program Management Client/Customer Service

Required License or Certification

Valid US Driver's License

Yes

Commercial Driver's License Required

No

Physical Required

No

List any other medical/drug tests required

Posting Details

Posting Details

Posting Number

SPA00846P

Internal Posting Only

No

Time Limited Position

No

Appointment Length

Salary

31,200 - 36,225

Open Date

05/24/2023

Close Date

06/05/2023

Open Until Filled

No

Special Instructions Summary

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Key Responsibilities and Related Competencies

Key Responsibilities and Related Competencies

Competency

Managing Work and Performance

Describe the specific job duties related to this competency

This position will be expected to have the ability to measure and evaluate their own work processes, services, and products to achieve organizational goals. This position will work inside a CRM database on a daily basis, in order to track and manage individual and department goals. This position will be expected to identify strengths and weaknesses in their own performance and take necessary steps for correction. This position is expected to connect to each student within their assigned alphabet cluster through daily call campaigns, and make sure the student moves from applicant into an enrolled student. This position will also successfully complete all admissions-related training programs, and display thorough knowledge of all admissions-related training materials, policies, and procedures.

Percentage Of Time

40

Competency

Client/Customer Service

Describe the specific job duties related to this competency

This position is expected to develop and maintain strong relationships with internal and external customers. This position will also be responsible to respond consistently and in a timely manner to external/internal customers via telephone or email to address students’ needs. This position is responsible for providing complete and accurate responses to questions from prospective and enrolling students, except that he or she does not engage in detailed discussions about financial aid programs. Customers include but are not limited to students, faculty, staff, donors, parents, and visitors, high school counselors and principals.

Percentage Of Time

20

Competency

Managing Work Processes

Describe the specific job duties related to this competency

This position is responsible for assisting students in requesting all high school admissions documents. Assists applicants in completing application and enrollment paperwork, and executes such paperwork accurately and in a timely manner. This position is expected to assist students in successfully completing the enrollment process from application to start of class. During travel season, this position is expected to complete all travel processes completely and accurately; adhering to budgetary perimeters and university policies.

Percentage Of Time

15

Competency

Information/Records Administration

Describe the specific job duties related to this competency

This position will work accurately and effectively within a Customer Relationship Management ( CRM ) database in order to track and communicate with prospective students, applicants, and campus visit prospects. Other computerized data systems such as Microsoft Office applications, AdmissionPros, and Banner will also be utilized.

Percentage Of Time

10

Competency

Interpersonal Skills

Describe the specific job duties related to this competency

This position will be proactive in interacting with prospective students, their families, co-workers, and the community. The position will need to demonstrate communication, assertiveness, and effective problem solving.

Percentage Of Time

10

Competency

Decision Making

Describe the specific job duties related to this competency

This position will be expected to be able to choose a course of action or develop an appropriate solution for students. This position will review and evaluate a minimal amount of new undergraduate applicants. Reviews will be based on state and institutional policy. This position will also be responsible for counseling students who are not admissible with information on how to improve their academic record and increase their chance of admissions and eventual success at the University.

Percentage Of Time

5
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. Please describe any sales experience you have?
   
   (Open Ended Question)
   
   
2. Please describe any experience working in a high accountability metric driven environment.
   
   (Open Ended Question)
   
   
3. Describe any Admissions or Enrollment Management experience you have.
   
   (Open Ended Question)
   
   

Applicant Document
Required Documents

1. Resume
2. Cover Letter
3. References List

Optional Documents

1. Letter of Recommendation 1