IT Director for Enterprise Support, Penn Carey Law, Hybrid Eligible

IT Director for Enterprise Support, Penn Carey Law, Hybrid Eligible

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination or a University authorized exemption is a requirement for all positions at the University of Pennsylvania. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
IT Director for Enterprise Support, Penn Carey Law, Hybrid Eligible

Job Profile Title
Information Technology Director

Job Description Summary
Penn Carey Law is one of the nation's oldest and most distinguished law schools. The school offers a distinctive cross-disciplinary legal education, drawing on the depth and breadth of the University of Pennsylvania. The resulting intellectual opportunities and professional relationships bridge traditional boundaries and disciplines, making Penn Carey Law an extraordinarily supportive academic community for its scholars and students alike. Penn Carey Law staff play a critical role in providing a world-class educational environment, supporting faculty, students, alumni, and fellow staff members in a collaborative and ambitious environment.

The IT Director for Enterprise Services and Support will provide technical and strategic leadership for IT support operations at Penn Carey Law, supporting over 60 full-time faculty, 100+ adjunct faculty, 100+ staff members, over 1000 students in a mixed Windows/Mac environment. Report to CIO. Oversee device and application support with a strong focus on customer service and operational efficiencies. Plan efforts; set goals and priorities; oversee day-to-day operations and projects; set policies, procedures, SLAs, and technical standards; critically analyze workflows, implement solutions, solve problems. Oversee endpoint management and deployment. Provide lifecycle planning, systems integration, security, training, and documentation for user devices. Oversee faculty IT equipment consultation and purchasing. Provide technical and managerial leadership. Supervise, develop, and mentor a team of five IT professionals and provide performance oversight. Serve as senior member of various cross-functional teams. In collaboration with senior IT leadership, participate in strategic planning. Keep up to date on current trends and innovations. Research and evaluate new and enhance existing technology services. Vacation may not be taken in September.

Job Description

Responsibilities Include:

• Provide technical and strategic leadership and planning for IT support. Oversee device and application support as well as technology onboarding/offboarding for all new faculty and staff. Plan efforts; set goals and priorities; oversee day-to-day operations and projects; set policies, procedures, SLAs, and technical standards; critically analyze workflows, implement solutions, solve problems.
• Oversee endpoint management, deployment, and administration for all Penn Carey Law devices. Provide lifecycle planning, systems integration, security, training, and documentation for user devices. Lead device deployment workflows and strategies in collaboration with the Operations team.
• Provide managerial leadership. Supervise, lead, develop, and mentor a team of IT professionals. Devise training/onboarding programs for new IT staff, assign/supervise projects, and conduct staff reviews. Serve as senior member of various cross-departmental teams.
• Oversee faculty IT equipment consultation and purchasing. Direct purchasing, deployment, and inventory efforts.
• Set strategy and keep up to date on current trends and innovations. Research and evaluate new and enhance existing technology services.
• Other duties and responsibilities as assigned.

Qualifications:

• A Bachelor's Degree in a technical area or technical training equivalent and a minimum of 5 years of advanced-level technical support experience.
• Proven experience overseeing IT support operations and providing technical and managerial leadership.
• Ability to resolve complex hardware and software issues. Experience identifying and creating policies and workflows to optimize services and address high impact problems.
• Ability to lead a team of highly competent IT professionals tasked with providing exceptional customer service in a fast-paced environment. Strong mentorship and team building skills.
• Expert knowledge and experience configuring, deploying, securing, and administrating endpoints using Microsoft Endpoint Manager, Microsoft Intune, Windows Autopilot, and JAMF in an enterprise environment. Experience with Azure Functions, PowerShell, Azure Active Directory, and identity management.
• High level of technical acumen to support hardware, software, and other key functions. Advanced knowledge and training experience in critical applications including Microsoft 365 and Canvas Learning Management System. Ability to quickly learn and master new and emerging tools and technologies.
• Excellent customer service and problem-solving skills required; ability to exercise judgment and diplomacy in all interactions; ability to work and communicate with users of varying levels of expertise required; excellent writing and communication skills; organizational skills and the ability to work on complex tasks and projects.

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, State
Philadelphia, Pennsylvania
Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

Department / School
Law School

Pay Range
$74,476.00 - $162,146.00
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

​

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Law-School/IT-Director-for-Enterprise-Support--Penn-Carey-Law--Hybrid-Eligible_JR00069125



jeid-e0918fed753f2a48a8ae0e57c6e7a37a