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Account Clerk

Columbus State Community College
Ohio, United States
Salary Not Specified
Posted date
Aug 26, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Financial Affairs, Auxiliary Services, Student Affairs, Financial Aid
Employment Type
Full Time
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Requisition ID:

Job Title: Account Clerk

Department: Cashiers & Student Accounting

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: 15.00 - 15.00

Schedule: Monday – Thursday 9 am – 2 pm, Friday 8 am – 2 pm, weekend hours as required

Job Description:

The College
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset has established Columbus State as a key talent provider in a thriving regional economy and a premier community college that is changing the nation's education and workforce landscapes.
With more than 46,000 students across two campuses, several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. The College is also a proud partner to over 40 high schools in the Central Ohio area to create pathways from high school to college that encourage qualified young people to earn dual credit – high school and college credit – while they are still in high school.

Columbus State employees benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision, and our adjunct faculty enjoy competitive compensation and professional development opportunities. In addition, we are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City
Columbus, Ohio, is also home to The Ohio State University and more than 30 other colleges and universities, as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.

The Account Clerk is a student-facing position, which receives payment for tuition from students, mail, or through Vouchers. This position assists students with questions concerning their accounts, performs account research, and assists with balance inquiries. This role also assists internal customers with deposits and disburses checks to students and employees. This position has extensive cash handling responsibilities.


Customer Service
Operates cashier window by receiving cash, checks, or credit card payments for tuition payments or departmental deposits. Balances the cash drawer at the close of the shift by counting and reconciling money and other receipts. Maintains student records, adding account notations, and scanning documents. Receives and processes tuition payments. Completes and maintains required documentation, including balance sheets, payment arrangements, and stop payments. Issues pre-paid Visa cards for department use. Responds to student questions about account balances, collection processes, and transaction activity on their student account in-person and by CHAT and phones using Call Center.

Administrative Support
Handles returned correspondences and distributes them appropriately. Opens and routes mail to appropriate personnel and logs return mail to student accounts. Distributes refund checks, paychecks, employee reimbursement checks, and other documents. Scans balancing information, student vouchers, and student backup documentation. Assists Accountants with a variety of tasks and projects, as directed.

Diversity, Equity, & Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Communication, Positive Approach, Quality Orientation, and Adaptability


Knowledge of: Business-related software, including Microsoft Office applications (Word, Excel, Outlook, PowerPoint); standard office procedures and practices; business English word usage, spelling, sentence structure, and punctuation; business and legal formats; FERPA; accounting programs and software; business mathematics.

Skill in: Excellent verbal and written communication; customer service; working with detailed data; statistical data entry; application of job software; handling cash accurately.

Ability to: Understand and follow general instructions; develop and maintain effective working relationships with associates, vendors, students, telephone users, and the general public; maintain confidential and sensitive information; use sound judgment; research and analyze financial issues; perform tasks and prioritize multiple projects; accurately post information to records; answer routine questions by gathering, interpreting, and analyzing data; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; maintain accurate and complete work records.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing the duties of this job, the employee frequently sits at a desk and regularly stands and walks. Frequently talks and hears on the telephone and in-person with office visitors. Frequently exhibits close vision requirements when working on the computer equipment. Frequently uses hands to handle and feel, exhibit digital dexterity when performing production typing, word processing, and other computer applications. The employee occasionally lifts up to 10 pounds.

High School Diploma or GED. One (1) year of cashier or customer service experience. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

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