Manager III Business Administration

Hiring Department

Cashier and Student Repay

Job Description

This position is responsible for managing the cash handling and collection functions within the Cashiers Office. Works closely with the Director to set goals and provide strategic direction regarding departmental billing & collection of outstanding student receivables. Establishes and manages vendor relationships and oversees the creation, development, and deployment of hands-on employee training. Provides supervisory guidance to full-time positions. Coaches staff to achieve high performance and investigates and resolves personnel and disciplinary problems. Ensures training and resources are provided to staff. Resolves complex customer inquiries, complaints, and litigation. Responds to escalated written or telephone inquiries and complaints. Reviews policy/procedural changes and collaborates with the Cashiers management team to make recommendations for changes as needed. Provides clear communication and updates to internal and external customers when service issues arise. Ensures compliance with all Federal, State, and University regulations and requirements concerning the administration and collection of delinquent Accounts Receivable and Student Loans. Stays current with collection best practices.

Salary

$70,000 - $85,000/year

Grade: GGS 11

University Title: Manager III Business Administration

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

M-F; 8-5pm This position is hybrid of on-site and remote work

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Five years of Higher Education experience, preferably working in a Finance setting at a large public university specifically focusing on cash handling activities or accounts receivable collections. Previous experience with process improvement initiatives, process mapping, reconciling high volume accounts and working with Tableau, Cognos, and creating queries in PeopleSoft Finance is a plus.

Application Materials

Resume & Cover Letter

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
• Know Your Rights Spanish Version

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