Job No. 526875 Advising Support Specialist

CLASSIFICATION TITLE: Student Services Professional IB

UNION CODE: R04

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,066 per month

CSU CLASSIFICATION SALARY RANGE: $4,066 - $5,752

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

POSITION PURPOSE:

Under the general supervision of the Associate Dean of the School of Business and Public Administration (BPA), and under the daily lead direction of the lead BPA Advising Center Coordinator, the Advising Support Specialist is responsible for performing basic student services work following well established policies and work procedures. The incumbent will lend direct support to BPA Academic Advisors by monitoring academic progress and assisting in establishing academic plans for students while contributing to an environment which fosters and supports retention and timely graduation, resulting in academic success.

DUTIES & RESPONSIBILITIES:

A. Academic Advising Support

Assist higher-level student services professionals in working with individual students to review and understand their academic records and to assist them in developing individualized program completion plans for each student, based upon unique student needs.

Provide communication through one-on-one appointments, daily electronic communications, phone calls and group workshops.

Interpret and inform students about university, college and program level academic policies and procedures.

Meet regularly with individual students to track their academic success, assist in identifying options to satisfy degree requirements and, evaluate and make recommendations on petitions and amendments to student's program of study to assist in their degree completion.

B. Outreach Support

Following well defined procedures, collaborate and advocate with university units outside of BPA on behalf of individual students, including working with feeder High Schools and Community Colleges, various on campus units, etc.

Assist with participating in, organizing and/or conducting orientations, graduations, College Night, Future Runners Day, Honors and grant funded events, etc.

Participate in outreach opportunities.

C. BPA Advising Administrative Support

Provide support in processing forms, attending events, and data related activities.

Work with document imaging systems, such as OnBase, RunnerConnect, etc.

Create various reports using Office 365 applications as directed.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and one (1) year of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. Equivalent amounts of graduate level job-related education may be substituted for the required experience.

LICENSES – N/A

SKILLS, KNOWLEDGE & ABILITIES (SKA's) –

Regular and reliable attendance is required.

Working knowledge of the methods and problems of organization and program management; research and interviewing techniques.

Knowledge of the principles of individual and group behavior.

Ability to rapidly acquire such knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned.

Knowledge of basic principles, practices, and major trends in the Student Services field to which assigned.

Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.

Ability to interpret and apply program rules and regulations, gather, and analyze data, reason logically, draw valid conclusions and make appropriate recommendations.

Ability to present clear and concise information orally and in written reports.

Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.

Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.

Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.

Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.

Thorough knowledge of English grammar, spelling, and punctuation.

Ability to interpret, communicate and apply policies and procedures.

Ability to maintain a high degree of confidentiality.

Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.

Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.

Working knowledge of or ability to quickly learn University infrastructure.

Must be willing to travel and attend training programs off-site for occasional professional development.

Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited - The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.


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