Technology Operations Specialist I
- Employer
- Amherst College
- Location
- Massachusetts, United States
- Salary
- Salary Not specified
- Date posted
- May 23, 2023
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Tenured/Tenured Track
- Employment Type
- Full Time
Job Details
Technology Operations Specialist I
Amherst Campus
Full Time
JR3931
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Job Description:
Amherst College invites applications for the Technology Operations Specialist I position. The Technology Operations Specialist I is a full-time, year-round position, starting at $49,227 per year. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.
The Technology Operations Specialist I is primarily responsible for providing client support for the College's computing platforms. Reporting to the Technology Operations Service Manager within IT Support Services, the Technology Operations Specialist I supports the educational and research mission of Amherst College by providing support for the technology used in campus spaces, assisting in researching new technologies in hardware and software, providing support and expertise to colleagues within the team about best practices, enhancing existing services, and developing and supporting new services. The employee works closely with other colleagues to provide backup in deploying and maintaining all relevant systems and support of technology solutions across the institution.
Summary of Responsibilities:
Technology Support and Deployment
- Provide client support via phone, email, and in person for the
College's computing platforms;
- Provide technical expertise to team and IT in general regarding
Windows imaging, Mac imaging, desktop and computer
hardware;
- Assist with installation and maintenance of client hardware and
software, working with IT colleagues to manage budget and resources
and coordinating with faculty and other IT staff to receive
requests in a timely manner;
- Respond to support requests, including emergency support
requests, provide assistance to IT colleagues with other support
requests, and track all support requests and hardware using ITSM
tools provided;
- Maintain internal documentation and tracking for hardware,
software, and equipment purchases, configurations, maintenance and
inventory;
- Deploy and manage Windows images for client computers and
virtualized environments, keeping all managed images up-to-date
with the latest software and security updates;
- Support College-owned mobile devices;
- Apply best security practices as it pertains to physical space,
digital data, confidential information, computer reuse, encryption,
security alerts, and security breaches;
- Maintain written documentation on the use of hardware and
specialized applications;
- Help team identify gaps in service and actively work to
eliminate them across the team;
- Provide service and support outside of normal working hours,
including weekends, evenings, and early mornings as
needed;
- Assist with the assignment of a diverse group of student
workers to complete projects as needed.
Professional Development
- Remain current with emerging technology trends and practices by
attending workshops within and outside the College and attending
relevant conferences throughout the year;
- Work with colleagues across IT to launch new services and
improve services offered;
- Apply gained knowledge to improve processes and services within
the team and IT.
Qualifications:
Required
- Bachelor's degree and 2 years of relevant work experience; or
in lieu of degree, relevant training and 4 years of work
experience.
Preferred
- Certification in software deployment processes and tools for
macOS, Windows, iOS.
- Certification in industry-standard practices, such as
ITIL.
- High school diploma or equivalent.
Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.
Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.
Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.
To find information about job group and level (JGL) follow this link.
To apply, visit https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Technology-Operations-Specialist-I_JR3931
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Company
Amherst College prepares students to make a difference in the world. Our financial aid program is among the most substantial in the nation, and our student body is among the most diverse. At Amherst, you are part of a lively, inquisitive, devoted community of students, faculty, staff, and alumni who find inspiration in one another and in the process of learning.
Since our 1821 founding, Amherst has demonstrated steadfast confidence in the value of the liberal arts and the importance of critical thinking. Small classes, an open curriculum and a singular focus on undergraduate education ensure that leading scholars engage daily with talented, curious students, equipping them for leadership in an increasingly global and complex world.
Offering competitive compensation packages and a multitude of programs and services for staff, Amherst works to enrich the working life and support the well-being of each and every employee.
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