Assistant Director of Retention Strategy and Student Experience Designer

Job Description

The Assistant Director of Retention Strategy will work to measurably increase retention of undergraduate students at the University of Indianapolis by facilitating both reactive and proactive initiatives. Responsibilities of this position include assisting in the day to day operations of the Student Solution Center as well as implementing and managing the UIndy Campus Connectors Program. With each of these programs, the Assistant Director will work closely with the Vice President of Student Experience, Success and Belonging and other essential offices on campus, including but not limited to, Financial Aid, Student Affairs, Advising, and the Registrar.

Company Description

Become a Greyhound! The University of Indianapolis is a private, liberal arts university and home to a close-knit community of more than 700 faculty and staff supporting 5,600 undergraduate and graduate students on our main campus. We offer an inclusive work environment where your individual contributions will be recognized and rewarded and the University’s motto, “Education for Service,” provides the foundation for all our work.

Situated on 65 acres in the University Heights neighborhood and just minutes from downtown Indianapolis , UIndy’s campus is close to all of the cultural, shopping, sports, and recreational amenities you’d expect in the 13th-largest city in the United States. Want to cheer on your Hounds when they play their rivals in the Great Lakes Valley Conference? UIndy employees and their families enjoy free admission to home sporting events, and many arts and cultural events on campus are free for employees as well. The University is proud to offer a competitive total rewards package, including a generous time off policy, ensuring you can enjoy your time outside of work as you wish.

If you’re interested in joining our dynamic environment and experiencing hard work, creativity, and teamwork, we welcome your application.

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Tuition Discount
• Retirement Savings Plan - 403B
• Paid Vacation and Sick Time Accruals
• Paid Holiday time and additional University days off
• Employee Discounts & Services
• Free Parking
• Onsite Health & Wellness Center

For more information about the benefits of being a staff member at UIndy, visit our Benefits site.

Assistant Director of Retention Strategy and Student Experience Designer- Qualifications

• Bachelor’s Degree required
• Subject matter expert in student retention
• Minimum of 2 years of experience in a higher education setting preferred
• Experience working to improve the experience of underrepresented populations in educational environments
• Proven track record of collaborating across various departments and levels within a complex organization as well as with community partners
• Evidence of leading projects to successful completion with measured outcomes
• Thorough understanding of protected classes as described by Federal law.

Assistant Director of Retention Strategy and Student Experience Designer- Responsibilities

Student Solutions Center

• Work with the Director of First Year Programs in the day to day operations of the Student Solutions Center as it advocates for students who find themselves struggling to “connect the dots” across the web of support
• Implement and Execute strategies that holistically serve undergraduate students by fully understanding their situations and concerns, thereby ensuring academic and personal success
• Work with students who are referred to the center by University faculty and staff or who self-identify as having a concern
• Assist the Student Affairs Office in monitoring Bench Enrollment by conducting outreach to students and assisting in removing barriers that may impede their registration for the following semester
• Be responsible for disseminating emergency funds for student needs
• Connect students to needed resources as it pertains to physical, financial, social and emotional needs. (Student Counseling, UIndy Food Pantry, etc..)

UIndy Campus Connectors Program

• Maintain and enhance the UIndy Campus Connectors Program which will serve to establish a network of support for identified at-risk students.
• Monitor retention efforts through the KSM predictive retention model, as well as a case management system (Slate)
• Identify key players on UIndy’s campus to serve as Campus Connectors as well as Leads and Coaches for the welcome week SLAY experience for first year students.
• Facilitate training for the Campus Connectors on the implemented technology
• Provide guidance for the Campus Connectors on how to successfully communicate and build relationships with their assigned students
• Implement interventions for all student concerns identified by Campus Connectors and Leads / Coaches.

Student Experience Designer

• Work collaboratively with areas to create programming that is culturally relevant and supportive
• Engage students in programming that increases their cultural capital as it pertains to their college success
• Extend programming beyond SLAY Welcome Week to maintain connections between students and their House (Leads/Coaches and Mentors)