Desktop Analyst
- Employer
- South University
- Location
- Alabama, United States
- Salary
- Salary Not Specified
- Date posted
- May 22, 2023
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Monday, May 22, 2023
What's next for you is the first priority for us! With over 45
programs from associate to doctoral degrees, South University is a
private institution dedicated to providing educational
opportunities that spark the intellectual, social and professional
development of a diverse student population.
Our 120-year story—past, present and future—is a history formed by
the many individuals who have developed the education and spirit of
community that have become our pledge to the students, faculty,
staff, alumni and supporters of South University. Online and at our
8 locations and 2 learning sites, we take pride in our welcoming
environment; one-on-one support and personalized attention that
helps students define goals and identify the means to pursue them.
Our small classes feature hands-on experiences that not only shape
students’ skills and excellence in their chosen fields but also
shape their characters through encouraging community involvement,
volunteerism and the pursuit of life-long learning.
Visit www.southuniversity.edu today to learn more about what
makes us stand apart as a place to Belong, Believe and
Become, a place where you can make a difference in
the lives of students eager to learn and grow.
South University, the right direction for a brighter
future.
Benefits:
*Medical
*Dental
*Vision
FSA/HSA
Tuition Assistant Program
Long/Short Term Disability
Life Insurance
Employee Assistance Program
401K Match
Generous Paid Time Off
12 Paid Holidays
* includes domestic partner coverage
POSITION
SUMMARY:
This position encompasses general life cycle
management of administrative computing technology; this management
includes, but is not limited to, researching new technology,
securing quotes and appropriately assisting in procurement
processes, tracking and accountability of equipment, general
support and maintenance of equipment, and adhering to specific
guidelines for decommissioning and disposal of Desktop Services
managed Technology.
This position is part-time up to 30 hours per week.
KEY JOB ELEMENTS:
This position is part-time up to 30 hours per week.
KEY JOB ELEMENTS:
- Responsible for providing day to day equipment management and support as well as provide astute and professional end user support.
- Adhere to and execute documented Desktop policies, processes and procedures.
- Answer user inquiries regarding computer software or hardware operation to resolve problems and document work in the ticketing system.
- Install and perform moderate to complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Prepare equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Assist with the training of users regarding the proper use of hardware or software.
- Support remote users including remote desktop management tools and implementation.
- Provide tactical and strategic input on desktop related projects.
- Occasional travel between regional locations will be required.
- Other duties as assigned.
- An Associate’s or Bachelor’s degree or technical institutes degree/certificate in Information Technology, Information Systems, Computer Science, or related technology field required.
- Experience with emphasis in desktop operations and design preferred.
- Understanding of advanced desktop infrastructure, commonly used concepts, practices and procedures preferred.
- Customer service orientation and strong verbal and written communication skills.
- Expert knowledge of Microsoft Office and Adobe Products, current Windows and Apple operating systems as well as prevalent mobile device operating systems preferred
- Knowledge of endpoint and security management systems (Altiris, SEP) preferred
- Experience with desktop imaging and configuration of PC and Apple computers preferred
- Experience supporting printers and scanners.
- Familiarity with IP phone and Video Conferencing technology (Avaya, Siemens, Polycom).
- Strong organization, prioritization, self-motivation, and problem resolution skills.
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