Student Information Analyst

Posting Details

Application Instructions

Please read carefully before applying: You must provide all information requested on the application form (resumes will not be considered as a substitute for the application). Initial screening by Human Resources for minimum requirements is based on your APPLICATION ONLY (supporting documents will not be reviewed during initial screening). Incomplete applications will not be considered by hiring committees. You will have an opportunity to upload supporting documents for committee consideration during this online application process. COCC reserves the right to cancel or change recruitment postings based on organizational needs.

Position Information

Posting Number:
06002318

Position Title:
Student Information Analyst

Posting Date:
05/22/2023

Closing Date:
06/09/2023

Open Until Filled (notes):

Length of Position:
12 months per year

Anticipated Start Date:

July 2023

Position Type/Employee Class:
Administrative

FTE:
1.0 FTE

Salary Level:
Administrative Salary Level 25

Starting Pay Range
$61,538 - $70,000 plus exceptional benefit package

Hours per Week:
40 hr/wk

Work Schedule:
Typically 8:00am - 5:00pm

Days of the Week:
Typically Monday - Friday

Job Summary/Purpose:

The Student Information Analyst serves as the College’s lead student information, process, and functional analyst. With the goal of providing user-friendly, collaborative, and service-focused support, the position provides expertise and training on college-wide student functional and technical issues related to student services, accounts receivables and credit and non-credit instruction, among other areas. Job activities include testing upgrades, implementing business process improvements, and applying system configurations, along with the regular development of end-user reports, documentation, and training materials. The position is critical in aiding the College and end users to analyze and identify process improvements that impact student information processing and service delivery.

The position is not a typical information technology job. A professional background in information technology is not required to be successful. Indeed, skills and experience in data analysis, student services, business administration, and education are suitable if you are a self-starter, capable of grasping complex concepts, explaining them to end users, and committed to ongoing learning and relationship-building to achieve goals.

Additional Employee Benefits:

• Comprehensive medical, vision, and dental insurance plans·
• Tuition Waiver for degree-related and personal enrichment/development courses for Employees, Spouses, Domestic Partners, and children up to 25 years of age
• Generous monthly vacation and sick leave accruals
• 10 paid holidays a year, plus a paid full week off during Winter Break.
• Use of all College recreation facilities in Mazama Gym at no cost
• A staff wellness program that offers a variety of activities and health resources
• PERS (Public Employee Retirement System) eligibility
• 20% Discount at COCC Bookstore
• Engaging workplace culture with a mission to serve students and our community
• COCC is a qualifying employer for the Public Service Loan Forgiveness ( PSLF ) Program

Terms of Employment:

• This is a 12-month exempt position at pay level 25 in the Administrative salary schedule.
• In an effort to be as transparent as possible, please note that the starting wage/salary ranges listed in our position postings are based on a thorough analysis of COCC’s pay equity, current budget, and specific employee group contracts. Thus, these ranges are fixed as noted in the posting and non-negotiable. The wage/salary schedules on the College website are used for internal purposes, and should not be interpreted as a means of negotiating starting pay during the recruitment process.
• Requires flexible work schedule, which may include evenings and/or weekends as well as travel throughout the district.
• Requires the provision of official transcripts upon hire.
• COCC employees must work and reside in the state of Oregon at the time their work is being performed.
• The College is NOT able to support Visa applications for this position. Applicants must already be eligible to work in the United States to be considered for this position.
• Upon hire, must pass criminal and/or driving history; only information relevant to the position will be considered.

Essential Functions:

Functional and Information Analysis

1. Lead functional analysis activities for student information activities.
2. In coordination with student and academic affairs personnel, analyze and identify process improvements to student information systems.
3. Serve as a liaison between internal teams and College end users to implement appropriate system changes and identify and prioritize activities related to student success initiatives.
   
   

Technical Support

1. Provide expertise, support and training on technical and functional issues related to student information systems.
2. Monitor and manage system upgrades and testing.
3. Seek answer and guidance to functional questions regarding system issues, process improvement and system efficiencies.

Project Management

1. Perform project management for student application-related implementations and upgrades.
2. Provide end user subject matter expertise ( SME ) and “train the trainer” training as appropriate.
3. Facilitate the analysis, development, and support of end user reports.

Collaboration and Partnerships

1. Collaborate with Student Affairs and college-wide teams to assess student information/systems needs such as financial aid, student onboarding, student progress, and student engagement.
2. Coordinate and monitor student information system security groups and processes in conjunction with information technology teams.

Knowledge, Skills and Abilities:

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

1. Ability to work with student, academic, and technology teams to develop, monitor, and support functional and technical information systems.
2. Knowledge and an application of relational databases and queries in the context of data analysis, report creation, and troubleshooting.
3. Experience in and ability to collaborate, build relationships, and foster teamwork amongst and between diverse teams and departments toward common goals.
4. Knowledge and application of project management principles, practices, and outcomes.
5. Ability to work with individuals and teams to identify, document, and improve levels of service to students.
6. Ability to effectively communicate, both verbally and in writing, technical and complex issues with both end users and technology staff.
7. Ability to demonstrate effective training and presentation skills.
8. Ability to effectively problem-solve issues that affect multiple departments, bringing stakeholders to a reasonable consensus on process.
9. Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.

Physical Demands and Other Ergonomic Requirements:

Working hours are generally Monday through Friday from 8-5. Additional hours or schedule changes may be required based on work requirements. Work is performed in an office setting, mostly sitting with frequent computer use. Individual is required to be able to perform the essential functions without a significant risk of injury or to otherwise demonstrate or explain how they can perform the essential functions listed above. This position may be eligible for periodic remote work, but the position is primarily on premise.

Equal Employment Opportunity (EEO) Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

Minimum Qualifications:

1. Bachelor’s degree in data analytics, business, education, technology, student services or a related field.
2. Three years of similar/relevant work experience in any combination of the following:
   
   

• Supporting users on business-related systems
• Functional or business analysis
• Data analysis, reporting, and workflow development
• Project management or coordination

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

All employees are required to successfully complete and pass a background screen, which includes a criminal history check.

Preferred Qualifications:

• Higher education experience
• Relational database query, design, or development
• Experience with Ellucian’s (Banner) Student Modules

Special Instructions to Applicants:

Finalists selected to interview may be required to provide a candidate presentation to the College campus community or complete a skills demonstration.

Note that you will be required to upload/create the required documents indicated in this posting at the time you apply. Unofficial transcripts are acceptable at application. It is the responsibility of the applicant to upload all required documents, including transcript(s). If you have questions please contact Human Resources at 541-383-7216.

Is a Criminal History Check required?
Yes

Is a Credit History Check Required?
No

Open Until Filled
No
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Choose your highest level of education:
   • No High School Diploma or GED
   • High School Diploma or GED
   • Associates Degree
   • Bachelors Degree in Progress
   • Bachelors Degree
   • Masters Degree in Progress
   • Masters Degree
   • Ph.D. in Progress
   • Ph.D.
   • J.D.
   • M.D.
   • Other Doctorate Level Degree
2. * Please describe how you meet the minimum qualification of three years of similar/relevant work experience in any combination of the following: (1) Supporting users on business-related systems (2) Functional or business analysis (3) Data analysis, reporting, and workflow development (4) Data analysis, reporting, and workflow development.
   
   (Open Ended Question)
   
   
3. * Please address your experience in any of the preferred qualifications and how these qualifications support your candidacy for the position.
   
   (Open Ended Question)
   
   
4. The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum education and/or experience requirements, but present other qualifications or experience equivalent to those required are encouraged to apply and provide an equivalency statement here. Your statement should make clear the requirement you are addressing and why you feel your education/experience is equivalent. Please be aware that applicants who do not meet the minimum requirements and do not provide an equivalency statement may not advance to the next stage of the recruitment process.
   
   (Open Ended Question)
   
   
5. * COCC employees must work and reside in the state of Oregon at the time their work is being performed. Are you, or will you be residing in the state of Oregon by the start date of this position?
   • Yes
   • No
6. * The College is NOT able to support Visa applications for this position. Applicants must already be eligible to work in the United States to be considered for this position. Are you, or will you be eligible to work in the US by the start date of the position?
   • Yes
   • No
7. * Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload your DD214 and 215 (215 if applicable) or certification that you expect to be honorably discharged from the military within 120 days of certifying veteran status as supporting documentation. You will have the opportunity to upload the document(s) in the next step of this application process.
   • Yes, I am a veteran
   • No, I am not a veteran
8. If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.
   
   (Open Ended Question)
   
   
9. * Background checks are required for all employees of COCC. Should an offer of employment be made to you and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC’s criminal history check policy can be found online in the General Procedures Manual, Section HR-2-1. Please indicate here if you will provide consent to the criminal history check when requested by the College:
   • Yes, I will provide my consent when requested
   • No, I will not provide my consent when requested

Applicant Documents
Required Documents

1. Resume/Vitae
2. Cover Letter
3. College Transcript 1 (unofficial)

Optional Documents

1. Letter of Recommendation 1
2. US Military DD 214
3. Other Document 1