Director Office of Veteran Success

Posting Details

Posting Details

Job #
039741

Department Code
31300-0095

Department
Veteran & Military Affairs

Job Title
Director Office of Veteran Success

Location
Syracuse, NY

Pay Range
Commensurate with Experience

Staff Level
S5

FLSA Status
Exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type
Full-time

Campus
Syracuse, NY

Unionized Position Code
Not Applicable

Job Description

Reporting to the Executive Director, Office of Veteran and Military Affairs, the Director will lead the day-to-day operations of the Office of Veteran Success and manage the University’s VA work study and education benefit programs.

Qualifications

• Bachelor’s degree or 15 plus years of supervisory/management and military experience required.
• Ten (10) plus years of work experience working with the Veterans Administration (VA) education benefits in a college or university environment.
• Five (5) plus consecutive years as a fully trained and qualified SCO (School Certifying Official) in accordance with VA training regulations.

Job Specific Qualifications

1. Demonstrates strong knowledge of applicable VA laws and regulations; ability to develop and interpret complex regulatory requirements.
2. Innovative leader with the ability to build, mentor, and manage effective, high-performing teams.
3. Exceptional organizational, leadership, and problem-solving skills.
4. Outstanding verbal, written, and interpersonal communication.
5. Deadline focused and adept at time management.
6. Knowledge of PeopleSoft, OnBase, U.S. Department of Veteran Affairs Enrollment Manager, and Microsoft Office 360.
7. Knowledge of the transitional and educational issues that apply to veteran and
   military-connected students.
8. Experience in working with veteran and military-connected students.

Responsibilities

Leadership:

• Leads the day-to-day operations of the Office of Veteran Success ( OVS ). Develops and leads the departmental vision, mission, goals, programs & services, and annual budget. Supervises, trains, and professionally develops five permanent full-time staff members including three School Certifying Officials ( SCO ), one Reconciliation Specialist, and one Office Coordinator.
• Manages the University’s U.S. Department of Veteran Affairs (VA) work-study program consisting of 12-15 students which includes the hiring, onboarding, training, professional development, and related personnel matter.
• Directs and manages the certifying, reviewing, and accuracy of all VA education benefit certifications for over 1,300 veteran and military-connected students covering 25 separate enrollment periods during the academic year.
• Directs the submission of original and revised VA certifications based on enrollment and add/drop activity that averages 4,800 per year.
• Responsible for remaining knowledgeable about proposed and enacted federal legislation which affects veterans¿ education programs by maintaining memberships within professional organizations and participating in national and regional conferences.

Compliance and Reporting:

• Responsible for the compliance of an annual $20mil receivable account for all VA education benefits payable from the U.S. Department of Veteran Affairs to the university.
• Directs the timely and accurate submission of over 1,300 veteran and military-connected students’ VA education benefits to the U.S. Department of Veteran Affairs.
• Responsible for ensuring the university is within compliance with all federal, state, and other agencies by developing policies, procedures, and forms to meet the U.S. Department of Veterans Affairs laws governing veterans¿ educational benefits.
• Responsible for the mandatory annual federal and state VA audit compliance visits, re-approval of existing and new university education programs, and risk-based surveys as directed.

Direct Student Support Management:

• Manages, liaises, and informs all university departments (i.e. financial aid, bursar, registrar, etc.) and its 13 schools and colleges about VA education benefits and regulatory mandates.
• Collaborates across campus with departmental staffs to ensure all veteran and military-connected student success challenges are resolved expeditiously.
• Develops, directs, and administers veteran and military-connected student programs and services to enhance student retention, persistence, and success.
• Advises prospective and current veteran and military-connected students and family members using U.S. Department of Veterans Affairs Educational benefits and links this student population to other university resources.

Budget and Fiscal Management:

• Responsible for the financial planning, management, and execution of an annual operating budget of $500k.
• Responsible for the reconciliation and processing of three university ProCards with an annual expenditure of $50k.

Other duties as assigned:

• Participates in professional development activities to ensure continued expertise and knowledge needed to provide effective leadership and program innovation.
• Participates in various professional events, organizations, and veteran-focused initiatives on the local, regional, and national levels.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link
https://www.sujobopps.com/postings/99086

Job Posting Date
05/19/2023

Application Deadline

Full Consideration By

Job Category
Staff

Message to Applicants