Assistive Technology Coordinator

Job Summary

Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS). The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment. ESS is comprised of six service groups: Teaching & Learning Support, Design & Engineering, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services.

The Assistive Technology Center provides academic support for non-neurotypical students and students with disabilities at Harvard University.

Auto req ID

62386BR

Job Code

403060 IT Support Associate I

Department Office Location

USA - MA - Cambridge

Business Title

Assistive Technology Coordinator

Sub-Unit

Administration and Finance

Salary Grade

054

Time Status

Full-time

Union

55 - Hvd Union Cler & Tech Workers

Basic Qualifications

• At least two years of college
• A minimum of 1 year of customer service experience
• Experience working with people with disabilities
• Experience editing materials generated with Optical Character Recognition and formatting them for use with Text to Speech software or Braille conversion

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• College degree or equivalent strongly preferred
• At least two years experience in providing client services
• Ability to manage multiple assignments simultaneously, and serve a range of clients while maintaining a professional customer service demeanor, work independently, and work within strict deadlines
• Experience troubleshooting complex problems on Windows and Macintosh computers
• Experience supporting students who use Assistive Technology in a High School or Higher Education setting is highly desirable.

Additional Information

This position includes 35 hours per week of work over ten months per year with a two-month, unpaid seasonal leave of absence. The ten-month annual schedule will begin approximately one to two weeks prior to the start of the fall term.

We regret that we are unable to provide visa sponsorship.

All formal written offers will be made by FAS Human Resources.

Department

Education Support Services

Pre-Employment Screening

Identity

Schedule

35 hours / week

Job Function

Information Technology

Position Description

The Assistive Technology Coordinator will:

• Create alternative format course materials (textbooks, articles, handouts) for students with disabilities
• Scan materials for conversion to various electronic and print formats, proofread reformatted materials
• Supervise student and part-time employees
• Organize document production, and train students to use accessible tools, such as voice recognition and e-text
• Communicate with Harvard Faculty and Staff about standards for accessible course materials
• Evaluate software for accessibility and related duties.

Some occasional overtime work will be required.

School/Unit

Faculty of Arts and Sciences

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Working Conditions

Hybrid office environment: This position will be based in Cambridge, MA and there is an expectation of three (3) workdays per week on campus. Individual flexible and remote work options for this role will be discussed during the interview process.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Benefits

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Hybrid (partially on-site, partially remote)