Client Services Assistant

To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer and is dedicated to the goal of building a culturally diverse staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities and veterans.

Job Title: Client Services Assistant
NJ CSC Title : Program Assistant
Job Category: CWA
Job Spec Code: 81270
Union Description: CWA​​​ State
Class Cod e: Range 16
Post Date: May 17, 2023
Close Date: N/A
Salary Range: P16/ $46,431.86 - $65,324.75
External Salary Range: P16/ $46,431.86 - $52,729.49
Salary Range is used to calculate promotional calculations for applicants who are current NJ state employees with underlying classified status if selected.

Position Summary:

The Client Service Assistant serves as the primary point of contact for in-office customers, assisting students, parents, and faculty/staff members with questions and requests regarding to payment plans, billing, financial aid, parking, and ID card services, Get It accounts, access, and meal plans. This position is responsible for answering any phone calls or emails which may address these topics. Additionally, this position serves as a cashier for all departments on campus.

Main Responsibilities:

• Assisting customers via phone, email, in-person, and teleconference.
• Oversee the Card Service program including the management of our ID card system, replacing ID cards, producing new ID cards, Get-it transactions including Transact interactions, summer carding program, inventorying, as well as all other card service related functions.
• Front facing cashiering - including posting of payments received in the office, both in person and via mail, review and process departmental receipts and other cashiering related duties.
• Assist with two other critical office responsibilities including Parking Services and payment plan support such as issuing of parking decals, temporary permits, and payment plan guidance.
• Assist with college related events that Student Accounts participates in such as Accepted Students Day, Orientations, and move in days.
• Resolving issues/questions that arise by completing comprehensive research and review in order to provide an accurate and timely response.
• Prepare receipts for payment to vendors relating to Card Services supplies.
• Preparing student statements as requested.
• Oversight and coordinating of Card Service functions for college events like Transfer and First Year Student Orientation and Graduate Orientations.

Required Qualifications:

• Bachelors degree from an accredited higher education institution or year-for-year work experience substitute.
• Experience with automated accounting and cashiering systems.
• Thorough understanding of integrated student systems.
• Customer service experience with strong organizational stills, strong multi-tasking experience, and a moderate to advanced knowledge of the Microsoft Office Suite.
• Strong work related cashiering experience in a high volume area.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Preferred Qualifications:

• Experience with PeopleSoft Financials, Blackboard/Transact, and Boss Cars is highly desired.
• Experience of student financials within higher education is desired.

Employer Qualifications:

• Final offer of employment is contingent upon the successful completion of a background check and reference checks.

About TCNJ

TCNJ is a highly selective institution that has earned national recognition for its commitment to excellence. Founded in 1855, TCNJ has become an exemplar of the best in public higher education and is consistently acknowledged as one of the top comprehensive colleges in the nation. TCNJ currently is ranked as one of the 75 "Most Competitive" schools in the nation by Barron's Profiles of American Colleges and is rated the No. 1 public institution in the northern region of the country by U.S. News & World Report. TCNJ was named the #10 value in public higher education by the Princeton review in 2009 and, in 2006, was awarded a Phi Beta Kappa chapter - an honor shared by less than 10 percent of colleges and universities nationally. A strong liberal arts core forms the foundation for programs offered through TCNJ's seven schools - Arts & Communication; Business; Education; Humanities and Social Sciences; Science; Nursing, Health, and Exercise Science; and Engineering. TCNJ faculty members are teacher-scholars who share a commitment to liberal learning. TCNJ is located within an hour, by train, of New York City and Philadelphia. The College's campus is set on 289 tree-lined acres in suburban Ewing Township and is known for its natural beauty and has 39 major buildings.

Application Instructions

Qualified candidates should apply online at: careers@tcnj.edu and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable candidate is selected.

SAME Applicants

If you are applying under the New Jersey "SAME" program, your supporting documents (Schedule A or B letter), resume (CV), as well as the names and contact information for three professional references by the closing date listed above to: same@tcnj.edu . For more information on the SAME program visit their website at: https://nj.gov/csc/same/overview/index.shtml , email: SAME@csc.nj.gov, or call CSC at: 833-691-0404.

In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.