Director, Open Enrollment Programs - Wharton Executive Education

Director, Open Enrollment Programs - Wharton Executive Education

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Director, Open Enrollment Programs - Wharton Executive Education

Job Profile Title
Director C, Student Services, Executive Education

Job Description Summary
The Director, Open Enrollment Programs is a critical role on Wharton Executive Education's Open Enrollment Program Design and Management Team, responsible for the quality design of new Open Enrollment offerings, updates/refreshing of multiple existing Open Enrollment programs, and overall satisfaction of Open Enrollment participants (as measured by participants' evaluations and external rankings).

The Director is responsible for working closely with Wharton faculty and a team of colleagues across the Business Development, Program Design and Management, Marketing and Client Relation to assess market demand for existing and new content and translate that need into executive education offerings consistent with the mission and goals of the Wharton School and Executive Education. He/she will work with faculty to develop innovative, sophisticated and robust educational solutions, design curricula, and identify faculty to deliver program content that enhances and meets the learning objectives of participants. The Director may also collaborate with colleagues from the Business Development Team on new proposals and presentations both in-person and remotely.

He/she should demonstrate financial acumen and be responsible for assuring positive contribution to the profitability of the team/department through cost management and support of the client relations and marketing team.

The Director manages a high volume of programs in an assigned portfolio, and ensures learning objectives are met. To accomplish this, the Director will understand market needs, be thoroughly knowledgeable about the faculty and resources available to Wharton Executive Education, and design and deliver unique, targeted, impactful solutions to accomplish program objectives. This includes developing relationships with faculty, and cultivating new Wharton/Penn faculty, new instructors, and senior executives (when needed) for Executive Education programs.

As part of the Design Process, the Director will design and incorporate appropriate pre and post program follow up initiatives to ensure participants' program satisfaction and assess their success in application of program tools/knowledge.

This position requires matrixed oversight of each Program's Delivery Team with the expectation that each program is delivered with consistent program performance standards and seamless delivery.

Job Description

Job Responsibilities

• Continuously Fine-tune/re-design existing Open Enrollment offerings to match market demand. Ensure high quality customer experience throughout the learning journey (pre, during and post program) across his/her portfolio.
  
• Lead the design and development of new Open Enrollment Programs.
  
• Design and oversee implementation of appropriate post program follow up to measure client satisfaction and their ability to apply learning solutions. Actively engage in follow up practices with program participants and faculty.
  
• Ensure a positive contribution to organization's bottom line by a) being responsible for cost management of individual programs and b) supporting sales and marketing efforts of individual OE programs.
  
• Develop an in-depth understanding of Wharton and external faculty areas of expertise in order to better design programs and incorporate new faculty into the Open Enrollment portfolio. Match expertise to client needs.
  
• Manage the effort of the delivery team to ensure that all logistical matters for on-site and off-site programs are delivered with exceptional customer service for clients and faculty. Provide post-program feedback to delivery team.
  
• Serve as an advocate and role model in using the latest technology in designing and delivering executive education programs; keep current on developments in Connected-Learning and other related cross school initiatives.
  
• Keep current on latest trends in business and executive development issues.
  
• Become proficient in all current and future office processes and administrative systems, which support scheduling, faculty compensation, and client management.
  

Qualifications

Bachelor's degree and 7-10 years' experience required or equivalent combination of education and experience. Master's degree in a related field preferred. Experience in designing educational solutions preferably in a high-end solutions environment or higher education, academic environment.

Experience in consultative, adult learning theory and practices in industry and academic institutions strongly preferred. Experience in industry beyond the learning and development function a plus. Understanding of the executive education market and trends. Knowledge of faculty and resources available to Wharton Executive Education.

The Director must have the demonstrated ability and willingness to work with ease across cultures and geographies. Experience in living and/or working with global clients a plus.

Overall strategic and critical thinker and persuasion skills with executive audiences.

• Maintain Wharton as a leader of innovative and financially successful programs through a proven track record of designing innovative educational program solutions for senior leaders in global companies across industries, expanding Wharton's markets, developing analytical processes to measure the investment returns for Executive Education clients and the participants, as well as suggesting improvements to programs and processes.
  

• Work independently and effectively to manage and deliver a high volume of programs in assigned portfolio that provides sophisticated educational solutions across industries.
  
• Willingness to develop an in-depth understanding of Wharton and external faculty areas of expertise.
  

• Financial acumen P&L experience. Responsible for assuring positive contribution to the profitability of the department through cost management and support of sales and marketing teams.
  

• Experienced, highly skilled in written communications.
  

• Self-starter and proven ability to work autonomously as well as collaboratively as a member of a program/project team in a fast-paced, results-driven environment. Strategic-thinking partner with demonstrated personal strengths that contribute to building a strong, dynamic and unified organization.
  

• Familiarity with business development and sales channels.
  

• Experience utilizing business development, sales or other CRM systems. Strong understanding of metrics and dashboards. Action-oriented, results-driven approach to a professional team.
  

• Ability to negotiate complex and difficult environments.
  

• Ability to analyze and understand international and domestic business trends and the concerns of executives. Be innovative in approaches to educational solutions.
  

• Ability and willingness to travel internationally and domestically.
  

• Ability and willingness to work non-traditional hours, including weekends, early mornings and late evenings as needed.
  

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$74,476.00 - $115,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/SCC-Aresty-InstExec-Ed/Director--Open-Enrollment-Programs---Wharton-Executive-Education_JR00072237



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