Executive Director of Technology Services (IT)

Executive Director of Technology Services (IT)

Walla Walla Community College


Salary: $125,000.00 - $130,000.00 Annually

Job Type:

Job Number: 2023-001390

Location: Walla Walla, WA

Department: TECHNOLOGY SERVICES

Closing: Continuous

Join our team to help inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services.

Description
Walla Walla Community College (WWCC) is seeking applicants for an Executive Director of Technology Services position at the Walla Walla campus.

At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. We have identified three core themes that describe the fundamental aspects of the College's mission by translating it into practice: Student Success, Strong Communities, and Resource Stewardship. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability.

General Description:

Reporting to the Vice President of Administrative Services, the Executive Director of Technology Services is responsible for the direction and leadership of the Technology Services department. This position advises the administration on all technology-related planning activities of the college, both instructional and administrative. The Executive Director is ultimately responsible for providing a high level of end-user support to students, faculty and staff which requires excellent interpersonal, communication, and problem-solving skills, combined with a collaborative work style. This position works collaboratively with faculty and staff to implement technology to further the mission and vision of the college, in conformance with the college's guiding principles.

The Executive Director will play a key role in aligning the technology investments with the WWCC strategic and operational goals by developing partnerships focused on student success, continuing to grow and refine the cloud/mobile first initiatives, standardize and modernize the technology infrastructure including maximizing the utilization of the ctcLink Enterprise Resource Planning (ERP) system, stabilize and reduce the complexity within the technology portfolio, embrace opportunities to streamline business processes through the appropriate use of technology. The Executive Director will advise the Executive Leadership Team (ELT) on all technology related opportunities, issues and impacts. This position requires excellent leadership skills with a philosophy of building partnerships across the College, delivering excellent customer service, and building a high trust culture that empowers employees as individual contributors and fosters a strong team environment. Initiative, creativity and outstanding written and verbal communications are required. A demonstrated ability to find creative solutions to complex problems is required.


Essential Functions:

Ensure the college safely, effectively, and efficiently employs information technology to meet its vision, mission, core themes and strategic priorities.

In collaboration with stakeholders, develop and maintain a strategic technology plan in alignment with College goals.

Provide tactical planning, development, evaluation, and management of the information and technology systems for the college.

Ensure that Technology Services' operations and services are continuous, highly responsive, secure and recoverable, accurate, current and well utilized.

Prioritize and allocate resources; review and evaluate programs ensuring maximum service delivery.

Develop long-range strategies and network infrastructure for data and telecommunications.

Facilitate open and honest communication among staff, management, vendors, and other technology resources within the organization.

Develop and implement information technology policies and procedures. Ensure that equipment and programs are property maintained, controlled, administered and documented. Ensure that system failures are rapidly and properly resolved, and that appropriate measures are taken to reduce the risk of occurrence.

Administer the data plan component of the college's Emergency Response Plan for operational continuity should catastrophe strike the college's infrastructure.

Manage multiple information and communications systems and projects, including networking, data center hardware, backup, data, imaging, multimedia, and office automation.

Establish College-wide infrastructure to support and guide units in technology needs.

Manage or direct the management of ongoing integrity/continual operation of the campus network including the inter- and intra-building wiring plan and wireless networks.

Design, implement, and evaluate the systems that support end users in the productive use of computer hardware and software.

Identify emerging information technologies to be assimilated, integrated, and introduced within the College; keep current with technology trends/research for recommendations to use.

Ensure compliance with college policies and procedures as well as state and federal requirements.

Administer technology programs and systems to ensure they meet security requirements; including the development and implementation of policies and standards for security while maintaining accessibility/usability.

Keep current with legal updates that may affect Technology Services' operations; direct the implementation of policy changes as needed.

Ensure that all software is ADA compliant or have a Voluntary Product Accessibility Template (“VPAT”) with vendors' plans to become ADA compliant.

Exert strong leadership in project management, including effective management of cross-disciplinary project teams.

Manage the reliable delivery of all technology systems, functions and services to campus and other partners.

Provide overall direction and management of Technology Services unit.

Prepare and administer the operating budget for Technology Services, including determination of staffing and operational requirements, and direct college-wide information technology related purchases in accordance with technology standards.

Manage the development and implementation of software/hardware upgrades in compliance within College standards.

Supervise the hiring, evaluation and training of Technology Services personnel.

Direct and supervise assigned staff; recruit, train, coach and assure employee performance, building an effective team that is a partner to academic and administrative units in meeting the needs of the College.

Conduct regular department meetings to review strategic goals and initiatives, promote team building, provide staff growth paths, and assess and monitor work standards.

Represent Technology Services within the College, the community, in professional organizations, with commissions and other agencies.

Support the college's online learning environment in collaboration with the eLearning staff and faculty.

Provide administrative oversight for the development and review all backup and disaster recovery procedures/plans.

Oversee Information Technology related aspects of College construction and renovation projects.

Supervisory/Managerial/Budget Responsibilities:

Hires and trains Technology Services staff.

Schedules, organizes, and assigns projects to members of the Technology Services team on multiple campuses.

Conducts performance evaluations that are timely and constructive.

Handles discipline and termination of employees as needed and in accordance with College policy.

This position makes recommendations to the Vice President of Administrative Services and/or the WWCC Executive Team. Examples could include:

• Recommendations related to Technology Services organizational changes and strategies
• Recommendations related to Technology Services' project risk mitigation strategies
• Recommendations related to technology project (investment) proposals, plans, schedules, priorities, go/no-go decisions
• Recommendations related to technology budget proposals and spending plans
• Recommendations to stop an on-going project due to unacceptable risks, costs, and/or changing policies or strategies at the federal, state or department level
• Recommendations related to conflicts of major technology or business priorities
• Recommendations related to approach and strategy for enterprise solutions

Manages a Technology Services team of 5 Direct Reports and 8 Indirect Reports.

Proposes and manages the annual operating budget for the Technology Services department as well as the Capital Budget for technology infrastructure.

Responsible for proposing and managing the approved life-cycle management budgets for desktop computers, laptops, servers, networking equipment and other College owned technology assets.

Oversees budgets for large scale technology projects.

Designs effective Technology Services budgets by forecasting future needs and creates budget models for the department.

Analyzes financial information to ensure all operations are within budget and minimizes unplanned expenditures.

Competencies

Ability to provide innovative solutions to complex problems, manage multiple priorities, manage complex projects to completion, supervise technical staff effectively, communicate effectively with non-technical staff - both verbally and in written form, manage within budget, seek additional funding and work effectively with a wide variety of individuals at varying skill levels.

Ability to manage a diverse range of technical staff to accomplish highly complex and critical projects.

Ability to perform many technical tasks in the absence of or to provide additional resources to other technical staff. This is also a hands-on position due to the small size of the Technology Services staff.

Ability to maintain effective working relationships with and communicate effectively with a wide variety of people including technical and non-technical staff.

Strong technical knowledge of all Information Technology subject areas (networks, internet, application development methodologies, voice and data systems, cybersecurity, and data backup to name a few.)

Strong budgeting and financial management skills.

Strong BPR (Business Process Reengineering) and change management skills.

Strong project management planning skills.

Able to foster participatory, collaborative consensus and decision making in multiple settings.

Possesses the following traits:

Leadership

Vision

Values and contributes to the College and its students' success

Critical thinking skills

Organizational Skills

Innovative problem solver

Entrepreneurial experience and drive

Ability to develop both long range and short-range plans

Minimum Qualifications:

Bachelor's degree, in business administration, computer science or related field. Any combination of education and experience may substitute at the discretion of the college.

Seven or more recent years of progressively responsible experience in information technology.

Five or more recent years of senior-level management and supervisory experience in information technology.

Strong project management skills and ability to effectively set and manage priorities.

Experience with complex project management and system integration.

Broad knowledge of best practices in hardware and software configuration management in higher education.

Experience managing ongoing operations budgets and large project budgets.

Desirable Qualifications:

Master's degree (or higher) in business administration, computer science or related field.

Experience with computing systems, networking, applications and teaching/learning modalities common to higher education environments.

Working knowledge of and experience in the policy and regulatory environment of information security, especially in higher education.

Information Security, ITIL, Networking, and Project Management certifications preferred.

Bilingual Spanish/English.

Conditions/Terms of Employment
This is a full-time exempt professional position. Persons hired must be able to provide acceptable documentation of lawful authorization to work in the United States within three (3) days of employment. WWCC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Official college transcripts required at time of hire. Candidates may be subject to a criminal history background check as a condition of employment. Information from the background check may not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. The college is a tobacco free institution.

Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in office environments. This contract position work schedule will typically be Monday through Friday 8-hours each day. During the summer, work schedule is Monday through Thursday 10-hours each day. Occasional nights and weekends work may be required. Off-hour support for technology upgrades may be required. Monthly travel between Walla Walla campus and Clarkston campus is expected. Occasional overnight travel is required.

This position is designated as an essential worker that is required to work during a College closure in order to meet operational requirements.

Compensation:

Annual salary range: $125,000 - $130,000. The college has an excellent benefit program including paid sick leave; paid vacation leave; medical, dental, life, and long-term disability insurance; retirement and two optional deferred compensation programs. All full-time employees will automatically have 3% of taxable income deferred into the State of Washington Deferred Compensation Program (DCP). All administrative exempt staff set aside 1% of their gross salary in a Health Reimbursement Arrangement (HRA) (VEBA). All exempt employees are required to participate in this program. Walla Walla Community College requires all employees to participate in direct deposit for payment of salary.

Required Application Materials
This position will remain open until filled. To be included in the initial screening, applications should be received by May 31, 2023. To qualify for consideration, applicants must meet required qualifications and competencies and submit a complete application packet, which includes the following:

Online NEOGOV application.

Cover letter that address the following:

• Please explain how your employment history has prepared you for this position; be sure to speak to the Qualifications and Competencies.

Resume

Names and contact information for three professional references

Unofficial transcripts for application purposes; official transcripts are required prior to an official start date.

WWCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please call NEOGOV Applicant Support at 1-855-524-5627.

Walla Walla Community College is committed to provide equal opportunity and nondiscrimination for all educational and employment applicants as well as for its students and employed staff, without regard to race, color, creed, national origin, sex, sexual orientation, including gender expression/identity, marital status, age (over 40), the presence of any sensory, mental, or physical disability, the use of trained guide dog or service animal by a person with a disability, or status as a Vietnam and/or disabled veteran, National Guard member or reservist in accordance with the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Federal Rehabilitation of 1973, the Americans with Disabilities Act of 1990, and any other applicable Federal and Washington State laws against discrimination. To qualify for veteran's preference, you must attach a copy of your DD214 or NGB 22. The Human Resources Office is accessible to persons with disabilities. If you need accommodation in the application/ employment process, please call (509) 527-4323 - TDD (509) 527-4412.



To apply, please visit https://www.schooljobs.com/careers/wwcc/jobs/4044801/executive-director-of-technology-services-it




jeid-22ee7fd7100ef7479c41a9fa623b0db1