IT Support Specialist
About the Opportunity
Reporting to the IT Manager, this position will be housed on campus
and will provide technical support to their campus and remote
support to other global campuses.
The part-time IT Support Specialist is responsible for supporting
and maintaining various hardware, software, and mobile devices used
by personnel in the D'Amore McKim School of Business. In addition,
the IT Support Specialist will configure, install and maintain
desktop systems, printers and applications, and other (hardware and
The IT Support Specialist will be the technical troubleshooter of
IT problems/issues, as reported by division users, while providing
users with technical advice, guidance, and training. Test new
hardware and software before deployment to ensure compatibility
with the current suite of applications.
Assist in the introduction of new information technologies while
administering existing technological resources within the
Maintaining detailed records of hardware and software inventories
deployed throughout the division.
- Knowledge and skills required for this position are normally
obtained through an Associate's degree in Computer Science or a
related area and at least 3-5 years of experience in Desktop
Engineering, supporting connectivity, AV, personal computers, OS X,
and Windows desktops and laptops in an enterprise environment. In
addition, ITIL, Mac, and Microsoft product certifications are a
- Proficiency with the support of Microsoft Office365, Adobe
Creative Cloud Suite, and other productivity software.
Collaboration software such as Zoom, and MS Teams. Power Automate,
Power BI, and SharePoint.
- A strong understanding of the fundamentals of Local Area
Networks and networking protocols (e.g., TCP/IP) and experience
with LAN/WAN management is needed.
- A passion for providing an excellent end-user experience is
required. The position requires a logical and structured approach
to troubleshooting and decision-making, emphasizing superior
- Familiarity with service desk applications and/or incident
management environments/ITIL methodology is desired. In addition,
excellent interpersonal, written/verbal communication, and
organizational skills are required.
- A flexible schedule is a must to ensure essential services are
provided to personnel in Boston and our Global campuses. The IT
Support Specialist will be required to work outside their regular
working hours and on some university holidays.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
-Coordinate setup, maintenance, and track all technology equipment
on campus. Manage asset disposition of old equipment. Assist in
troubleshooting Tier I and Tier II issues
-Support AV troubleshooting, including videoconferencing and
audioconferencing room systems, projectors, digital screens, and
other related equipment.
-Serve as a primary technical troubleshooter for all
computer-related problems and respond to issues by phone or
in-person to support staff, student workers, and other partners at
D'Amore McKim School of Business with 1st and 2nd tier hardware and
-Manage employee printers on campus, warranties, updates, upgrades,
and supplies, including leased MFDs. Thoroughly document all work
completed into the appropriate call-tracking and incident
management systems. Documentation includes a clearly defined
description of the problem, complete troubleshooting steps,
customer communications, equipment asset information, and a
complete resolution description.
-Update Knowledge base as needed for new issues, technologies, and
equipment, plus fixes to support and promote business continuity
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/
for more information.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/IT-Support-Specialist_R113873