Dispatcher
- Employer
- Northeastern University
- Location
- California, United States
- Salary
- Salary Not specified
- Date posted
- May 15, 2023
View more
- Position Type
- Administrative, Business & Administrative Affairs, Safety & Security
- Employment Level
- Administrative
- Employment Type
- Full Time
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Dispatcher
About the Opportunity
Reporting to the Dispatch Supervisor, the Public Safety Dispatcher is responsible for the day-to-day communications function of the Communications Center for the Oakland Campus. The dispatcher will be responsible for answering all calls for service as well as the dispatching of officers to these calls. The dispatcher may also be responsible for monitoring the public safety walk-in center during non-business hours or as needed.
Responsibilities:
- Receive emergency and non-emergency telephone calls
- Determine the nature, location, and priority of requests and
dispatch appropriate resources in accordance with established
procedure
- Enter, update, and retrieve information from a variety of
computer systems
- Disseminate mass emergency notification alerts when
necessary
- Monitor radio traffic, security alarms, fire alarms, and video
security cameras
- Provide referral services and victim resources
- Research, collect, analyze, document, and disseminate public
safety intelligence
- Undergo initial training and maintain knowledge through
continuing education
- Monitor the 24/7 public safety walk-in center and dispatch
officers as needed for walk-in reports
- Other duties as assigned
Qualifications:
Mandatory Job Requirements
- High School Diploma or GED equivalent
- One or more years of relevant experience
- A valid U.S. Driver's License
- Certification in a POST Public Safety Dispatcher course or the
successful completion of a qualifying course within 6 months of
hire
- APCO certification within six months of hire
- Candidates must pass a criminal background check
- Candidates will be subject to a drug test and psychological
exam
- Must currently possess, or must achieve within first three
months; CPR (BLS/HCP) certification
Required Skills
- Ability to multi-task, prioritize, and quickly synthesize
information
- Ability to remain calm, stay focused, and utilize sound
judgement in rapidly evolving, stressful emergency
situations
- Excellent verbal and written communication skills
- Strong computer skills, typing skills, and ability to learn new
software
- Excellent interpersonal skills and ability to work effectively
with a wide variety of people
- Has a professional phone manner and a service
mentality
- Is team and goal oriented
- Ability to exercise discretion in handling confidential
information
Preferred Qualifications
- Bachelor's Degree in criminal justice, communications,
leadership, or other related area is preferred
- Former dispatch or law enforcement experience strongly
preferred
- Call-taking experience preferred
- Experience in a higher education setting preferred
- Certifications in any applicable training and courses related
to the dispatch function & emergency communications.
Additional Information:
Click here to see an overview of the University's comprehensive benefits package including educational incentives, comprehensive medical coverage, retirement plans, and fitness/wellness programs.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
The expected hiring range for this position is USD $33/hour
Position Type
Safety and Security
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Oakland-CA/Dispatcher_R113491
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