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Coordinator - Office of Financial Aid

Champlain College
Vermont, United States
Salary Not specified
Posted date
Aug 26, 2021

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Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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Coordinator - Office of Financial Aid

About Champlain College:
Founded in 1878, Champlain College is a small, private, not-for-profit college in Burlington, Vermont overlooking Lake Champlain and the Adirondack mountains, with additional campuses in Montreal, Canada, and Dublin, Ireland. Its career-driven approach to higher education prepares students for professional life from their very first semester. For the fifth year in a row, Champlain was named a "Most Innovative School" in the North by U.S. News & World Report's "America's Best Colleges" 2020 regional rankings and listed among The Princeton Review's "The Best 385 Colleges" in 2020. Champlain is also featured in the 2021 Fiske Guide to Colleges as one of the "best and most interesting schools" in the United States, Canada, and Great Britain and is recognized as a 2020 College of Distinction for its "Engagement, Teaching, Community, and Outcomes. The College offers 30 undergraduate degrees as well as online undergraduate, graduate, and certificate programs.

Champlain's Centers of Experience provide students from across all majors with experiential learning environments that guide them in how to take their classroom knowledge and put it to the test in practical applications allowing them to gain real-world experience firsthand. Each Center connects Champlain to the local community and the world, turning theory into practice. The Centers entrust students with responsibility, engage them in ambitious goals and empower them to lead with creativity, confidence, insight, and integrity. At the helms of the Centers are cutting-edge industry professionals who share the goal of providing the most relevant, career-focused education, enriched with hands-on learning opportunities.

Job Description:
The Office of Financial Aid at Champlain College has an opening for a Coordinator. On-the-job training presents a great opportunity to start a new career path. In this role, you will provide excellent customer service to students and their families seeking information and/or assistance on all aspects of financial aid. Using your keen eye for detail you will provide quality assurance for incoming documents as well as manage the processing of all outgoing communications from the Office.  This position will partner with the Program Manager for Veteran and Military Services to support that specific student population.

The Coordinator will learn and maintain an understanding of federal and state financial aid programs, as well and the Office of Financial Aid and the College's policies and procedures. You will work closely with the rest of the team to implement and evaluate office policy and procedures to ensure they support the goals and objectives of the office and the College.

Key Responsibilities

  • Provides professional customer service
  • Advises students, parents, and others regarding financial aid processes and policies.
  • Support to the Veteran and Military Services Office as an appointed School Certifying Official.
  • Process and review all incoming and outgoing communications for the office. 
  • Maintain office supplies.
  • Manage federal reports and the Exit Counseling process
    • Responsible for running reports to identify withdrawn students.
    • Run the Award Verification Eligibility report in Colleague.
    • Monitor ImageNow queues.
  • Learn and maintain knowledge of federal, state, and institutional financial aid regulations and financial aid operations best practices.

Additional Information:
The successful completion of a criminal background & credit check is required as a condition of employment.

Application materials must include a resume/CV and a letter of interest (Cover Letter) specifically addressing the desired qualifications.

Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Please contact the People Center at 802.651.5800 with questions concerning the hiring process or future employment at Champlain College, or if auxiliary aids or services are needed to apply for employment at Champlain College.

Champlain College is committed to fostering an inclusive and diverse community. Recognizing that diversity is both a reflection of our world and a source of rich education, Champlain strives to be diverse and inclusive in ways that reflect the world in which we live and work. All members of the Champlain community are valued as individuals.

The College seeks candidates who, through their work and life experiences, service to the community, teaching or research can contribute to the diversity, inclusivity and academic excellence of Champlain College. Please include information about how you would contribute to these efforts and help to further this goal in your letter of interest/cover letter.

Application Instructions:
In order to be considered for the position, you must upload a resume.

EU Employee Data Protection Notice:

For more information and to apply, please go to

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