Student Success Coach
- Employer
- Dallas College
- Location
- Texas, United States
- Salary
- Salary Not Specified
- Date posted
- May 12, 2023
View more
You need to sign in or create an account to save a job.
Weekly Work Hours
40
Compensation Range
Staff Range N06
Salary Minimum
$65,000.00 Annually
FLSA
United States of America (Exempt)
Position Type
Staff
Position Summary
- The Student Success Coach is an essential role designed to
provide concierge-styled student case management, providing
comprehensive support including advising, career exploration,
continuous progress monitoring, and connection to a broad network
of internal and external wrap-around services.
- Providing high-impact engagement and continuous monitoring,
tracking, and support from enrollment to completion, Success
Coaches are the consistent single point of contact, responsible for
helping students to navigate their higher education journey towards
a career.
- Success Coach teams serving traditional, dual credit/early
college/P-Tech, continuing education, and a variety of other
specialized student populations.
- Leverages emerging technology to streamline student
communication, tracking, and service efficiencies.
- Knowledge of the purpose of community colleges and the vision
of Dallas College
- Knowledge of Dallas College certificates, programs and
degrees.
- Demonstrate a thorough understanding of college and community
resources that address holistic student needs including student
basic needs, mental health and wellness, career and transfer
preparation, and student development, leadership, and advocacy
programming.
- Demonstrate general knowledge of baseline financial aid and
FAFSA information.
- Knowledge of Dallas College, State and Federal policies and
procedures impacting service to students (FERPA, TSI-A, Dallas
College Board Policies, Title IX, etc.)
- Ability to leverage emerging technology to track and monitor
student progress towards completion goals.
- Demonstrate experience preparing concise and clear written and
verbal reports detailing case management activity and
outcomes.
- Ability to assist students in identify and navigating barriers
that impact retention, persistence completion, and success.
- Demonstrate and be able to apply contemporary research which
underpins high impact coaching, advising, and student success
strategies.
- Demonstrate a depth of knowledge and experience in relation to
academic advising, coaching, Guided Pathways, first-year
experience, retention, and career services.
- Demonstrate strong commitment to shared accountability and
high-quality customer service and care.
- Demonstrate experience effectively engaging and supporting
students in a remote work environment.
- Be familiar with relevant national policies, practices and
legislation that relates to retention, success coaching, and
pathway development and support.
- Respond appropriately to issues in a dynamic rapidly changing
educational/economic environment.
- Demonstrate an understanding of emerging technologies and the
effective application of service technologies to enhance student
academic planning, tracking, and engagement with internal and
external resources and supports.
- Demonstrate a commitment to diversity, equity, and inclusion
best practices and professional learning strategies to create a
sense of belonging and address historic and systemic inequities for
student success.
- Demonstrate a commitment to continuous learning and
professional development.
- Excellent time management, organization, problem-solving, and
communication skills. Demonstrate strong listening, writing and
verbal skills.
- Excellent interpersonal skills using collaboration, tact,
patience, and courtesy.
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Qualifications
- Bachelor’s degree or higher in higher education, student
development, community college leadership or related field as
confirmed by official transcripts. Master’s degree preferred.
- Minimum three (3) years of experience in academic advising,
success coaching, first-year experience, or retention within
student services or higher education.
- Ability to work extended hours beyond the regular 8:00 am to
5:00 pm workday especially during heavy registration peak times
including nights and weekends.
- ***Will be subject to a criminal background check. Some
positions may be subject to a fingerprint check.***
- Serve as the central, ongoing case manager for an assigned
caseload of Dallas College students.
- Provide highly engaged, high quality customer service.
- Provide professional academic advising, career exploration,
relevant resource referrals, orientation, and registration
assistance to new and continuing Dallas College students.
- Provide timely responses (within 1 business day) to student’s
inquiries via phone, email, and technology applications (i.e.,
Navigate, two-way texts, etc.)
- Collaborate with a broad network of internal and external
partners to connect students to additional supports that address
student needs and support their success.
- Utilize technology (Colleague, Blackboard, Navigate,
Greenlight, Salesforce, etc.) to streamline student communications,
nudges, and progress monitoring.
- Collaborate with Pathway Specialists to assist unassigned
students in selecting a pathway and program of study.
- Employ equity-minded strategies aimed at ensuring engagement
and support for historically marginalized and underserved student
populations.
- Collaborate across the division to develop and implement
high-impact engagement and support strategies that promote a sense
of belonging and strengthened student outcomes.
- Track student milestones using technology and the Dallas
College integrated Advising and Career Development syllabus.
- Develop, manage, and communicate services and resources through
program promotions, class presentations, training sessions, and
faculty and community collaborations.
- Participate in ongoing relevant professional development to
ensure implementation of current strategies and promising
practices.
- Prepares reports, proposals, and recommendations for overall
programs; keeps detailed records of assigned activities.
- Completes required Dallas College Professional Development
training hours per academic year.
- Performs other duties as assigned.
Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.
Applications DeadlineMay 30, 2023
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert