IT Support Technologist & Media Specialist
- Employer
- Ball State University
- Location
- Indiana, United States
- Salary
- Salary Not Specified
- Date posted
- May 12, 2023
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Job Details
Posting Details
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Position Title
IT Support Technologist & Media Specialist
About this Opportunity
Unified Technology Support ( UTS ), a division of Information Technology at Ball State University, is seeking an IT Support Technologist with customer service skills and a strong background in providing advanced technical support for technology resources including Windows and macOS computers, mobile devices, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration. The person filling this role should expect to support a wide range of campus technologies within multiple departments and/or buildings on the Ball State University Campus. This role will also provide support one half-day per week during a Technology HelpDesk shift, where they will assist clients via phone, web tickets, and online chats. Additionally, the person in this role will provide support for College of Architecture events and will need to be familiar with and capable of photographing or capturing video as needed and then provide edited photo and video content for the College and its departments as needed.
Our Statement on Inclusiveness
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Provide leadership, management, and support of microcomputers and network connections that are crucial to the information flow of the university; includes installation; maintenance; problem resolution; systems integration for hardware and software; support faculty and staff with all aspects of computing for the classroom. Provide photography and videography support for CAP including college and departmental events.
Minimum Education
1. Bachelor’s degree from an accredited college or university by date of
appointment.
Or, in lieu of Bachelor’s degree:
2. Associate’s degree plus an additional combination of education or experience
in IT equivalent to two years.
Or
3. High school diploma or GED plus an additional combination of education or
experience in IT equivalent to four years.
Minimum Experience
At least two years of experience working with PCs/networks—installations, system configuration, troubleshooting, and networking; in-depth knowledge of various computer platforms—Windows and MacOS.
Minimum Other
Excellent oral and written communication skills.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s degree in applied technology, computer science, MIS, or related area.
Preferred Experience
Three or more years of experience working with PC/networks in higher education or related area; experience with computer imaging; supervisory experience. Provide photography and videography support for CAP including college and departmental events.
Preferred Other
Excellent organizational and analytical skills; excellent interpersonal skills.
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Students.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Unified Technology Support:120020
Department Information
The minimum salary for this position is $49,000.
Department Email or Phone Number
285-1517
Duties & Responsibilities
Ranking
1
Job Duty
Provide microcomputer support and direction for university faculty and staff, which include system analysis, development, programming, and equipment consultation to maintain core university functions and critical systems; establish university faculty and staff computing needs; provide advanced system specifications.
Ranking
2
Job Duty
Provide management and support for university local area network servers; maintain preventative maintenance techniques for hardware, servers, and peripheral equipment; ensure connectivity to the network at all times.
Ranking
3
Job Duty
Perform documentary duties via photography and videography for the College of Architecture and Planning functions, workshops, activities, and special events; edit photos and video as needed for CAP use.
Ranking
4
Job Duty
Provide instructional technology support for university faculty labs and classrooms to support their academic mission; address principal computing operations, including encompass design, evaluation, modification of computer set-ups, system analysis, and critical system recommendations.
Ranking
5
Job Duty
Provide university computer lab support; includes maintenance and troubleshooting; support planning strategy.
Ranking
6
Job Duty
Provide Technology HelpDesk support with hardware, software, and networking problem resolutions; perform research, analysis, and evaluation of technologies supported on campus.
Ranking
7
Job Duty
Consult with university personnel to investigate, evaluate, recommend and specify purchases and configurations for microcomputer and local area network installations for university departments.
Ranking
8
Job Duty
Manage university client and server network connections, including plan, install, and maintain; problem resolution of hardware, software, wiring and hubs; administer the network connection information system.
Ranking
9
Job Duty
Plan, prepare, design and teach formal training courses on microcomputer applications and operating systems; provide ad hoc training as needed.
Ranking
10
Job Duty
Interview, hire, supervise and train student consultants on hardware and software topics; assign workflow to student consultants.
Ranking
11
Job Duty
Coordinate with Information Technology Services ( ITS ) management regarding development, policy, and procedure specifications for implementation and use of local area networks, microcomputers and their interconnections.
Ranking
12
Job Duty
Research and evaluate emerging computer technologies; maintain current knowledge of hardware, software and communications techniques, including knowledge of technical conferences and activities focused on micro computing and networking developments.
Ranking
13
Job Duty
Serve on project teams.
Ranking
14
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202301302P
Number of Vacancies
1
Desired Start Date
06/19/2023
Position End Date (if temporary)
Open Date
05/12/2023
Applications Accepted Through Date
06/02/2023
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Position Title
IT Support Technologist & Media Specialist
About this Opportunity
Unified Technology Support ( UTS ), a division of Information Technology at Ball State University, is seeking an IT Support Technologist with customer service skills and a strong background in providing advanced technical support for technology resources including Windows and macOS computers, mobile devices, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration. The person filling this role should expect to support a wide range of campus technologies within multiple departments and/or buildings on the Ball State University Campus. This role will also provide support one half-day per week during a Technology HelpDesk shift, where they will assist clients via phone, web tickets, and online chats. Additionally, the person in this role will provide support for College of Architecture events and will need to be familiar with and capable of photographing or capturing video as needed and then provide edited photo and video content for the College and its departments as needed.
Our Statement on Inclusiveness
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Provide leadership, management, and support of microcomputers and network connections that are crucial to the information flow of the university; includes installation; maintenance; problem resolution; systems integration for hardware and software; support faculty and staff with all aspects of computing for the classroom. Provide photography and videography support for CAP including college and departmental events.
Minimum Education
1. Bachelor’s degree from an accredited college or university by date of
appointment.
Or, in lieu of Bachelor’s degree:
2. Associate’s degree plus an additional combination of education or experience
in IT equivalent to two years.
Or
3. High school diploma or GED plus an additional combination of education or
experience in IT equivalent to four years.
Minimum Experience
At least two years of experience working with PCs/networks—installations, system configuration, troubleshooting, and networking; in-depth knowledge of various computer platforms—Windows and MacOS.
Minimum Other
Excellent oral and written communication skills.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s degree in applied technology, computer science, MIS, or related area.
Preferred Experience
Three or more years of experience working with PC/networks in higher education or related area; experience with computer imaging; supervisory experience. Provide photography and videography support for CAP including college and departmental events.
Preferred Other
Excellent organizational and analytical skills; excellent interpersonal skills.
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Students.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Unified Technology Support:120020
Department Information
The minimum salary for this position is $49,000.
Department Email or Phone Number
285-1517
Duties & Responsibilities
Ranking
1
Job Duty
Provide microcomputer support and direction for university faculty and staff, which include system analysis, development, programming, and equipment consultation to maintain core university functions and critical systems; establish university faculty and staff computing needs; provide advanced system specifications.
Ranking
2
Job Duty
Provide management and support for university local area network servers; maintain preventative maintenance techniques for hardware, servers, and peripheral equipment; ensure connectivity to the network at all times.
Ranking
3
Job Duty
Perform documentary duties via photography and videography for the College of Architecture and Planning functions, workshops, activities, and special events; edit photos and video as needed for CAP use.
Ranking
4
Job Duty
Provide instructional technology support for university faculty labs and classrooms to support their academic mission; address principal computing operations, including encompass design, evaluation, modification of computer set-ups, system analysis, and critical system recommendations.
Ranking
5
Job Duty
Provide university computer lab support; includes maintenance and troubleshooting; support planning strategy.
Ranking
6
Job Duty
Provide Technology HelpDesk support with hardware, software, and networking problem resolutions; perform research, analysis, and evaluation of technologies supported on campus.
Ranking
7
Job Duty
Consult with university personnel to investigate, evaluate, recommend and specify purchases and configurations for microcomputer and local area network installations for university departments.
Ranking
8
Job Duty
Manage university client and server network connections, including plan, install, and maintain; problem resolution of hardware, software, wiring and hubs; administer the network connection information system.
Ranking
9
Job Duty
Plan, prepare, design and teach formal training courses on microcomputer applications and operating systems; provide ad hoc training as needed.
Ranking
10
Job Duty
Interview, hire, supervise and train student consultants on hardware and software topics; assign workflow to student consultants.
Ranking
11
Job Duty
Coordinate with Information Technology Services ( ITS ) management regarding development, policy, and procedure specifications for implementation and use of local area networks, microcomputers and their interconnections.
Ranking
12
Job Duty
Research and evaluate emerging computer technologies; maintain current knowledge of hardware, software and communications techniques, including knowledge of technical conferences and activities focused on micro computing and networking developments.
Ranking
13
Job Duty
Serve on project teams.
Ranking
14
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202301302P
Number of Vacancies
1
Desired Start Date
06/19/2023
Position End Date (if temporary)
Open Date
05/12/2023
Applications Accepted Through Date
06/02/2023
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
Company
Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students
Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.
We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!
The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.
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