Coordinator II
- Employer
- Northern Kentucky University
- Location
- Kentucky, United States
- Salary
- Salary Not Specified
- Posted Date
- May 11, 2023
View more
- Position Type
- Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Disabled Student Services, Financial Aid, Other Student Affairs, Student Activities & Services
- Employment Type
- Full Time
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Posting Details
To create a Posting, first complete the information on this screen, then click the “Next” button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the “Posting Summary Page” by clicking on the “Next” button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
Position Information
Working Title
Coordinator II
Department
Student Financial Assistance
Compensation Title
Position Number
30000397
Position Status
Regular
Work Schedule
M-F 8:15-4:30 – some evenings and weekends as needed throughout the year.
Hours per Week
37.5 hours, additional hours as needed throughout the year
Months per Year
12
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position
The Coordinator position in the Office of Student Financial Assistance will provide advice to students and parents on the availability of federal, state, and institutional aid programs. This includes assisting students from the application process to the delivery of aid.
This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents, and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300. This position also supervises the client service area and monitors the ongoing needs of students and parents.
Primary Responsibilities
The following are primary responsibilities:
1. Deliver exceptional student service in person, on the telephone, and via email to support all students (face-to-face and online)
2. Serve as the lead point of contact for state grant programs and tuition waivers (review, reconcile, and process aid)
3. Provides leadership and program management over an assigned area of specialty. Specialization assignments may include Supervise Phone Agents, including the hiring, training, and supervision of this group.
4. Monitor and respond to telephone and email activity.
5. Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events
6. Interpret and adhere to federal, state, and institutional financial aid rules and regulations
7. Process dependency appeals, professional judgment and budget adjustments
Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or a related field is preferred. An equivalent combination of education and experience will be considered.
Applicants must possess high levels of organizational, and customer services skills, and a seamless ability to work with individuals from diverse backgrounds.
Excellent verbal (via telephone and presentations) and non-verbal (via email and customer services correspondences) communication skills are necessary.
Strong interpersonal skills; ability to work with many different personalities.
Must have exceptional attention to detail and the ability to multi-task successfully within multiple deadlines.
Demonstrated ability to work independently, anticipate needs, and work as part of a team.
Must be proficient in Microsoft Office, including Excel, PowerPoint, and Word.
Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Minimum Education
Acceptable Equivalency
Preferred Education
Bachelor's Degree
Minimum Experience
2 years
Salary
$37,128 minimum/annually
Pay Grade
S68
Posting Detail Information
Requisition Number
2023S1824
Job Open Date
05/11/2023
Job Close Date
Open Until Filled
No
Quick Link
https://jobs.nku.edu/postings/12914
Is this an internal only posting?
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
To create a Posting, first complete the information on this screen, then click the “Next” button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the “Posting Summary Page” by clicking on the “Next” button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
Position Information
Working Title
Coordinator II
Department
Student Financial Assistance
Compensation Title
Position Number
30000397
Position Status
Regular
Work Schedule
M-F 8:15-4:30 – some evenings and weekends as needed throughout the year.
Hours per Week
37.5 hours, additional hours as needed throughout the year
Months per Year
12
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position
The Coordinator position in the Office of Student Financial Assistance will provide advice to students and parents on the availability of federal, state, and institutional aid programs. This includes assisting students from the application process to the delivery of aid.
This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents, and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300. This position also supervises the client service area and monitors the ongoing needs of students and parents.
Primary Responsibilities
The following are primary responsibilities:
1. Deliver exceptional student service in person, on the telephone, and via email to support all students (face-to-face and online)
2. Serve as the lead point of contact for state grant programs and tuition waivers (review, reconcile, and process aid)
3. Provides leadership and program management over an assigned area of specialty. Specialization assignments may include Supervise Phone Agents, including the hiring, training, and supervision of this group.
4. Monitor and respond to telephone and email activity.
5. Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events
6. Interpret and adhere to federal, state, and institutional financial aid rules and regulations
7. Process dependency appeals, professional judgment and budget adjustments
Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or a related field is preferred. An equivalent combination of education and experience will be considered.
Applicants must possess high levels of organizational, and customer services skills, and a seamless ability to work with individuals from diverse backgrounds.
Excellent verbal (via telephone and presentations) and non-verbal (via email and customer services correspondences) communication skills are necessary.
Strong interpersonal skills; ability to work with many different personalities.
Must have exceptional attention to detail and the ability to multi-task successfully within multiple deadlines.
Demonstrated ability to work independently, anticipate needs, and work as part of a team.
Must be proficient in Microsoft Office, including Excel, PowerPoint, and Word.
Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Minimum Education
Acceptable Equivalency
Preferred Education
Bachelor's Degree
Minimum Experience
2 years
Salary
$37,128 minimum/annually
Pay Grade
S68
Posting Detail Information
Requisition Number
2023S1824
Job Open Date
05/11/2023
Job Close Date
Open Until Filled
No
Quick Link
https://jobs.nku.edu/postings/12914
Is this an internal only posting?
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
(Open Ended Question)
Required Documents
- Resume
- Cover Letter/Letter of Application
- References
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