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Student Financial Assistance
M-F 8:15-4:30 – some evenings and weekends as needed throughout the
Hours per Week
37.5 hours, additional hours as needed throughout the year
Months per Year
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal
Access/Affirmative Action institution. We embrace inclusiveness,
equity, and global awareness in all dimensions of our work and seek
excellence through diversity among our students, administrators,
faculty, and staff. Application by members of diverse groups is
Purpose of Position
The Coordinator position in the Office of Student Financial
Assistance will provide advice to students and parents on the
availability of federal, state, and institutional aid programs.
This includes assisting students from the application process to
the delivery of aid.
This position will also work with University offices to resolve
student issues while delivering exceptional service to students,
parents, and the University community. This position presents
financial aid information to small and large groups varying in size
from approximately 10 to 300. This position also supervises the
client service area and monitors the ongoing needs of students and
The following are primary responsibilities:
1. Deliver exceptional student service in person, on the telephone,
and via email to support all students (face-to-face and
2. Serve as the lead point of contact for state grant programs and
tuition waivers (review, reconcile, and process aid)
3. Provides leadership and program management over an assigned area
of specialty. Specialization assignments may include Supervise
Phone Agents, including the hiring, training, and supervision of
4. Monitor and respond to telephone and email activity.
5. Present financial aid information to small and large groups to
support recruitment initiatives at on and off-campus events
6. Interpret and adhere to federal, state, and institutional
financial aid rules and regulations
7. Process dependency appeals, professional judgment and budget
A Bachelor’s degree and two years of professional experience in
financial aid or a related field is preferred. An equivalent
combination of education and experience will be considered.
Applicants must possess high levels of organizational, and customer
services skills, and a seamless ability to work with individuals
from diverse backgrounds.
Excellent verbal (via telephone and presentations) and non-verbal
(via email and customer services correspondences) communication
skills are necessary.
Strong interpersonal skills; ability to work with many different
Must have exceptional attention to detail and the ability to
multi-task successfully within multiple deadlines.
Demonstrated ability to work independently, anticipate needs, and
work as part of a team.
Must be proficient in Microsoft Office, including Excel,
PowerPoint, and Word.
Any candidate who is offered this position will be required to go
through a pre-employment criminal background check as mandated by
Posting Detail Information
Job Open Date
Job Close Date
Open Until Filled
Is this an internal only posting?
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
- * What is the highest level of education attained?
(Open Ended Question)
- Cover Letter/Letter of Application