Student Employment Coordinator

Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2021-22, there were over 11,100 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 20,195 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle Aeronautical University is currently recruiting for an experienced Student Employment Coordinator to work in the Student Employment Office and provide top notch customer service to hiring managers and students who are seeking on campus jobs. Under the oversight of the Director of Student Employment, this position will work in partnership with our student body and university departments to provide opportunities for employment. This is a full time, exempt role with benefits.

The ideal candidate for this role will have a strong customer service background, attention to detail, and be proficient in all Microsoft programs. Responsibilities include the following:

• Approves all hire requests, compensation changes, transfers, and terminations in Workday
• Works with the hiring manager to ensure funds are available for student positions
• Provide assistance to students and hiring supervisors with functions of Workday
• Create and conduct appropriate training sessions for hiring supervisors and newly hired students
• Ensure all new hire documents are in compliance with federal and state regulations: Collect, maintain and update EQUIFAX records of employment and prepare batch work for imaging
• Determine student eligibility in Federal Work-Study (FWS) based on financial need
• Track all FWS expenditures to ensure compliance with federal regulation
• Respond to telephone and email questions and inquiries from students and managers on departmental policies and procedures

Qualifications

Skill Set Needed:

• Proven track record of providing excellent customer service to internal and external customers
  
  
• Strong verbal and written communication skills to foster open communication and promote positive relationships
  
  
• Ability to maintain work priorities in and environment with multiple concurrent tasks and projects while meeting deadlines with minimal supervision
  
  
• Ability to be proactive and take initiative in day-to-day activities and look for was to implement process improvements
  
  
• Proficient in Microsoft Office, including Outlook, Word and Excel
  
  
• Ability to handle confidential information with discretion
  
  
• Ability to work in an organized manner and consistently follow-up on tasks
  
  

Qualifications

• At least three years of customer support experience; prior experience working in higher education preferred
  
  
• Experience with Campus Solutions and Workday strongly preferred
  
  
• Prior experience working in a role with heavy deadlines and multiple moving parts
  
  
• Knowledge of federal hiring forms and immigration documents for work authorizations is highly desirable