Assistant Vice President for Student Success

Assistant Vice President for Student Success

Volunteer State Community College

Title: Assistant Vice President for Student Success

Institution: Volunteer State Community College

Job Summary:

The Assistant Vice President for Student Success is responsible for providing leadership, direction, planning, coordination, general supervision, coaching and evaluation for the programs/departments within Student Services that are considered part of enrollment services and student success which exist to identify the needs of students as they progress from application to completion. The Assistant Vice President for Student Success directly supervises and provides oversight management for the following: Advising, Adult Learners and Veterans Affairs, Career Services, Financial Aid, and Testing. A primary objective of this position is to ensure that all student populations are served well through utilizing best practices by working with all areas of the college collaboratively to identify and address and mitigate for barriers in the areas of enrollment, retention, persistence, completion, and transfer. Additionally, this position will support the Vice President in developing and executing well-planned strategies and tactics to reach the institutional enrollment goals and with overall management of the Division while working closely with other areas, including regional campuses to ascertain service gaps in the student life cycle, and to eliminate those challenges.

Job Duties:

Provide leadership, direction, coaching, mentoring, and supervision for Advising, Adult Learners and Veterans Affairs, Career Services, Financial Aid, and Testing. Conduct regular performance evaluations of direct reports which provides an environment of coaching and mentoring to maintain top performance and address any areas of improvement as they arise. Provide strategic direction related to the development and implementation of student onboarding and success strategies and tactics in keeping with the Strategic Enrollment Management Plan and the College Strategic Plan to increase enrollment and improve student success. Identifies areas for growth and improvement within areas of responsibility by staying current with research, best practices, and by continually evaluating internal practices and business processes, and changes in the environment and student needs. Develop and analyze risk indicators of incoming and continuing students that will impact retention, persistence, and graduation rates with the intention of increasing those rates through strategies developed to improve student engagement, services, and programming. Working with regional campus leadership, assist in the development of specific enrollment and student success strategies and tactics related to the regional campuses and the student demographic they serve in order to achieve the college-wide enrollment goals. Working with the Office of Financial Aid, develop and maintain strategies to assist students with funding their higher education pursuits while maintaining satisfactory academic progress. This also includes working closely with the Volunteer State Foundation to ensure that students are provided with opportunities for funding when and as needed. Provide leadership to Career Services, and assist the Vice President for Student Services, in developing relationships with K12 partners to positively impact secondary school students in the areas of college enrollment and career direction. Direct new student orientation efforts, for general and specialized populations, which utilize face-to-face student contact and various technologies to onboard new students and provide relevant information as a resource, using modalities that are easily accessible to students which they can use while enrolled at the college. Develop and maintain a first-year experience program which leads students through the transition to college from high school or other milestone or circumstance that will teach students how to access college resources needed to be successful and how to transition from a community college to a four-year university setting or to a work environment. Oversee persistence, retention and completion initiatives (i.e. Early Alert program) which are developed and maintained using historical and current data as well as best practices research, that provide the necessary intervention, service and support for students in a timely manner which aids and encourages students to graduation or transfer. Serve the community at large, and registered and prospective students by increasing and maintaining the services of the Testing Center at all campus locations and providing strategic direction for expansion and marketing efforts. Utilizing historical data and best practices research, work with the Division of Academic Affairs, to include but not limited to, the Dean of each academic division, to develop a class schedule that meets the needs of students and provides the opportunities for long term registration and also utilizing all parts of term to accelerate credential completion. Work closely with Marketing, Communications, and Media Services to ensure that short- and long-term marketing strategies align with enrollment and student success goals, the college's strategic plan and the mission of the college which will assist in the development of communication strategies for a variety of market segments to address prospective and current students. Review and update regularly, in consultation with senior leadership and using appropriate data sources, the Strategic Enrollment Management Plan, ensuring that it aligns with the Strategic Marketing Plan, the College's Strategic Plan and the mission of the College while adhering to the principles of equity and diversity. Oversees and manages the appeal for late withdrawal process which includes review and approval or denial of the request, managing the workflow and working closely with the Vice President for Business and Finance on approving and executing the refund process. Act in the place of the Vice President for Student Services in their absence. Represent the Division of Student Services and the College at functions on and off campus. Chairs and participates in committee work, as needed and appropriate, and serves on standing committees and task forces where named by position. Assist the Vice President with the development of the annual Division of Student Services budget, and development, implementation, and monitoring of the Continuous Improvement Plans, especially those related to the areas directly supervised but also related to division and college wide planning. Perform other duties as assigned.

Minimum Qualifications:

Master's Degree.
Five (5) years of experience in management and supervision demonstrating increasing levels of responsibility in education.

Preferred Qualifications:

An earned Doctorate from a regionally accredited college or university.
Higher education experience.
Student Services experience.

Knowledge, Skills, and Abilities:

Must be a willing advocate of the mission of the college.
Must have strong leadership, human relations, and communications skills, including effective public speaking skills.
Strong computer skills to include proficiency in Microsoft Office products, ERP solutions, and other related software.
Excellent organization skills along with being detailed oriented.
Thorough understanding of enrollment management models and processes.
Database management, statistical data interpretation, and application of state-of-the art information technology as applied to enrollment management practices and programs.

Pay Rate: $70,010 - $87,510 annual salary depending on experience

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.


To apply, please visit: https://careers.tbr.edu/jobs/assistant-vice-president-for-student-success-gallatin-tennessee-united-states



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