Technology Support Specialist (71150)

Technology Support Specialist (71150)


Location: Brooklyn, NY

Description:
The Technology Desk at Pratt Institute is seeking an organized, detail-oriented Technology Support Specialist who will provide second and third-level technical support to Pratt Institute under moderate day-to-day supervision, with a moderate degree of independent judgment and discretion, provides hardware, software, networking, and server support as required by the Technology Desk.

If you can deliver high-quality customer service, have the ability to understand various computer operating systems, and want to be a part of a department whose purpose is providing excellent customer and technical support, then this might be the perfect opportunity for you!

On a typical day you will be required to:

• Provide all levels of technical support for Mac, Chromebook, and PC computers, peripherals, and associated equipment
• Assist with the deployment and maintenance of computers and computing devices.
• Imaging and configuring Mac and Windows computer
• Assist the Technology Services staff with daily operations, walk-ins, calls, emails, ticket tracking, and other duties, when necessary
• Repair and/or replace out-of-warranty Mac, PC hardware, and peripherals
• Assist the Windows Server Administrator with daily call/ticket tracking, and other duties and assist in the implementation of other IT systems and services, upgrades, and enhancements
• Assist with DUO management and troubleshooting

Salary Range: $68K - $73K + Generous Benefits


Qualifications:
Education: HS Diploma/GED required; BA preferred.

Experience: Two years of technology experience with Mac and Windows. PC virtualization and networking knowledge is a plus.

Required Skills: Advanced knowledge of Chrome, Windows 7 and 10, Mac OS, Active Directory, virus removal, and hardware replacement. Must have the ability to communicate effectively with a diverse population.

For campus access requirements related to COVID, click here

Pratt Institute gives the creative leaders of tomorrow the knowledge and experience to make a better world. Since its founding in 1887, Pratt has prioritized diversity and inclusion, welcoming students from all walks of life while developing and sustaining pathways to more equitable workplaces and careers. Today, Pratt and its exceptional faculty pride themselves on being academically excellent as well as adaptable to both in-person and online learning. Pratt students are part of a collaborative, interdisciplinary, research- and inquiry-based education that prepares them for professional and personal success in creative fields and with the goal of contributing to a more just and sustainable world.


Application Instructions:
To apply, visit https://apply.interfolio.com/117209

Equal Employment Opportunity Statement
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. Pratt Institute recognizes and values the benefits of a diverse workforce.




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