Program Manager

Program Manager

About the Opportunity

Position Summary:

Under the direction of the Assistant Director of Operations the Program Manager for the Academic Affairs Division in the College of Professional Studies provides outstanding program management for graduate and undergraduate professional programs. The primary focus of this position is to ensure quality program delivery, excellent customer service and support to students and faculty. Responsibilities include serving as a liaison for internal stakeholders such as registrar, advising and admissions; facilitating part time faculty hiring and onboarding, collaborating with lead faculty on teaching assignments; tracking, monitoring and and class schedules, and other other program administrative responsibilities to support a first-class student experience and a life-long learning connection with the university.

Qualifications:

• Bachelor's degree with two to three years of experience in higher education, preferably with adult learners or in a high customer service environment required.
• Must be highly collaborative and able to work well with multiple constituencies: students, faculty, academic coordinators, and program offices from Deans to support staff.
• Exceptional customer service skills.
• Teamwork and strong organizational and interpersonal skills are essential.
• Ability to balance multiple timelines and priorities.
• Attention to detail a must.
• Strong Microsoft Office skills required.
• Experience with Salesforce, Workday, and Banner a plus.

Job Duties:

25% - Faculty Relations

• Partner with Lead Faculty to provide rigorous academic experience for students, allowing for optimal student experience
• Field part-time faculty inquiries regarding Program, College, and University policies and best practices
• Serve a liaison role for full- and part-time faculty, connecting them to relevant College and University resources, stakeholders, and departments
• Facilitate hiring and onboarding of individual new part-time faculty hires
• Maintain accurate records of part-time faculty credentials, teaching contract history, and availability
• Engage in ongoing communication with faculty to convey important dates, deadlines, and important updates
• Schedule and facilitate faculty meetings

50% - Program Administration

• Build and maintain course schedule accounting for program growth, campus expansion, instructor availability, student need, course modality and other relevant data points (i.e. headcounts, projected new students, applicant pipeline)
• Operate Courseleaf class scheduling system in order to maintain college best practices in course caps, waitlists, degree program attributes, and meeting times and dates
• Collaborate with Lead faculty to staff and contract teaching assignments in alignment with CPS academic operational deadlines and best practices
• Draft and send teaching assignment contracts in Workday, ensuring accuracy in contract details such as compensation and contract template
• Assist faculty in accessing Canvas shells
• Track, monitor and ensure textbook adoptions, grade submission, 2x2 readiness, and Incomplete grade contracts
• Process curriculum revisions, including adjustments to existing courses and programs as well as the creation of new courses and programs
• Review semi-monthly payroll reports for accuracy

25% Program Liaison

• Serve as first point of contact and program representative for internal stakeholders such as Career and Academic Coaches, Learner Services, Admissions, Canvas Academic Technology Services, Registrar's office, NU Bookstore, and campus staff across the global university system
• Collaborate with program managers and operations staff to share best practices, provide troubleshooting and support, and ensure class scheduling and staffing efficiency

Position Type

Academic Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Program-Manager_R114968



jeid-98c463526448ac4e85146404f216e753