Coordinator of Off-Campus Student Services/Case Manager, Office of Student Outreach and Support

Coordinator of Off-Campus Student Services/Case Manager (Social Services Professional 1 – MR07 )

Office of Student Outreach and Support

University of Tennessee, Chattanooga

The Coordinator of Off-Campus Student Services & Case Manager serves as a member of the Office of Student Outreach & Support team. The Coordinator provides support for students living off-campus by developing and implementing specialized services that aid in facilitating learning and supporting retention. This position maintains off-campus housing resources, including information about local rental properties and utilities. The Coordinator serves as the University’s liaison with area property management organizations, rental property owners/managers, and utility companies to provide assistance and support for students utilizing their services. This position will also serves as a non-clinical (non-confidential) case manager for students. The Coordinator plays a vital role in the development of a campus environment in which students learn and grow into positive, productive citizens.

Duties and Responsibilities:

Provides support for students living off-campus by developing and implementing specialized services that aid in facilitating learning and supporting retention; maintains off-campus housing resources, including information about local rental properties and utilities; serves as the University’s liaison with area property management organizations, rental property owners/managers, and utility companies to provide assistance and support for students utilizing their services.

Manages low to high impact students of concern including students who (1) need general support navigating University administrative process; (2) experience a disruption to a normal academic study due to physical or mental health, personal or family concerns, or other issues; (3) threaten or attempt to cause harm to themselves or others; and (4) exhibit behavior that is worrisome to others or disruptive to the University community ; triages students of concerns and reports regarding students of concern; performs needs assessments for students, development of a plan to refer, connect, and advocate for students with appropriate University and community resources; assists students in navigating University administrative processes; provides consultation, training, and support for faculty and staff; provides early and crisis intervention services; assess any member of the community at risk for self-harm, harm to others, diminished capacity, and risk to the campus community; conducts assessments and referrals for students and employees; provides crisis consultation and support, as needed; collaborates with the Counseling Center, Department of Housing & Residence Life, and UTC Police Department to ensure safety and arrange higher level of care, as needed; facilitates consultation, training, and support services for faculty and staff on how to manage students of concern, including how and when to make appropriate referrals.

Serves as a member of the Student of Concern (SOC) Team; serves as an alternate and ad hoc member of the Behavioral Intervention Team (BIT) and Threat Assessment Team (TAT); serves a member of the Sexual Misconduct Response Team (SRT); serves on-call for the Office of Student Outreach & Support on a rotating basis; assists in the coordination of the Paraprofessional Case Manager program.

Assists in the operation and/or facilitation of the (1) Scrappy's Cupboard Food Pantry; (2) Student Emergency Fund (SEF) program; (3) Emergency Housing program; and (4) other student basic needs programming or services; assists in conducting the annual assessments of the services provided by the Office of Student Outreach & Support; serves on Department, Division, and University program initiatives, committees, and teams; performs other Office, Department, Division, and/or University duties as assigned.

The ideal candidate will possess the following:

· Excellent judgment with the ability to manage highly sensitive and confidential information.

· Strong skills in the areas of conflict resolution, problem solving techniques, interviewing and investigation.

· Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.

· Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle complex issues of extreme sensitivity.

· Skill in writing concise, logical, analytical reports to convey complex issues.

· Ability to maintain neutrality and work under stress.

· Demonstrated commitment to diversity and success in working with diverse constituencies, both domestic and international.

· Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs.

· Ability to work as part of a University-wide community to resolve complaints in a neutral and sensitive manner.

· Ability to establish and maintain professional and productive working relationships with staff at all levels at the University.

· Working knowledge of nondiscrimination laws and compliance regulations including Title IX, due process protections as they apply to Student Conduct proceedings, the Clery Act, VAWA and FERPA.

· Demonstrated experience working with individuals who may be in distress and/or handling difficult interactions.

· Demonstrated commitment to diversity and inclusivity, as well as the ability to work with a wide range of constituencies (staff, students, faculty, parents, administrators) with diplomacy and tact.

· Demonstrated commitment to working with multicultural populations, and an awareness of issues affecting women, minorities, and persons with disabilities.

· Knowledge, experience, and training in handling issues related to gender-based violence.

· Superior leadership and management skills, including interpersonal, organizational, and analytical skills.

· Excellent presentation and training skills.

Review of applications will begin May 19, 2023 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Bachelor’s degree in a relevant field; and one (1) year and/or Graduate Internship/Practicum experience working in a higher education setting, non-profit organization, or K -12 school system as a counselor, social worker, or case manager.

Preferred Qualifications: Master’s degree; two (2) or more years working in a higher education setting, non-profit organization, or K -12 school system as a counselor, social worker, or case manager.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

Qualifications :