Assistant Director of Mail & Shipping Services
The compensation for this appointment will range from $22.00 to
$27.00 hourly and reflects what California Baptist University
reasonably expects to pay for this staff appointment. Actual
compensation may vary based on the qualifications and experience of
the applicant, as well as market conditions. In addition to wages,
CBU offers a robust suite of employee
Position Summary Information
Assists with the planning, directing, and managing the Department
of Mail and Shipping Services of California Baptist University by
performing the following duties personally or through supervision
and direction of subordinate workers.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
1. Supervise the day-to-day operations of the Mail and Shipping
2. Assist with developing and implementing effective processes and
procedures to achieve a high level of customer satisfaction.
3. Document all mail and shipping services procedures and policies,
and update as needed to keep them current.
4. Oversees and performs the University document destruction
service, which includes pickup and destruction of confidential
documents, management of containers and best practice education for
departments across campus.
5. Assist with proactively marketing mail and shipping services
capabilities to faculty, staff and students in order to provide
those services to the CBU community.
6. Manage mail and shipping services inventories, including but not
limited to, mailing and shipping envelopes, boxes and forms,
postage meter credit, and stamps.
7. Model exemplary customer service practices and train staff and
student workers to do the same, to follow procedures, and to be
able to effectively use all equipment and resources within the Mail
and Shipping Services department.
8. Plan and manage worker schedules to effectively staff the Mail
and Shipping Services department during hours of operation.
9. Assist with researching and recommending improvements in the
cost-effective use of technology as related to mail and shipping
10. Track and bill usage of services back to appropriate
departments on a monthly basis, or otherwise as needed.
11. Oversee and coordinate vendor services and activities related
to mail and shipping services, such as pickup and delivery of mail
and packages, and package tracking.
Directly supervises employees at the Mail and Shipping Services
department. Carries out supervisory responsibilities in accordance
with the organization’s policies and applicable laws.
Responsibilities include interviewing and training employees;
planning, assigning, and directing work; appraising performance;
disciplining employees; addressing complaints and resolving
Other Knowledge Skills and Abilities
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
§ Ability to make administrative, and procedural decisions and
judgments on sensitive, confidential issues.
§ Strong interpersonal and communication skills, and the ability to
work effectively with a diverse faculty, staff and student
§ Ability to resolve customer complaints and concerns in a
professional, service-oriented manner.
§ Demonstrated skill in the use of personal computers and related
§ A thorough knowledge of: Business English and arithmetic, general
office methods, procedures and practices.
§ Demonstrated ability to read and write at a level appropriate to
the duties of the position.
§ Strong organizational and problem resolution abilities.
§ Ability to gather data, compile information, and prepare
§ Ability to relate positively and effectively with a diverse
faculty, staff and student body.
§ Knowledge of standard budgeting, expenditure control procedures
§ Proven organizational and problem resolution abilities.
Education and/or Experience
High school diploma or general education degree ( GED ); or one to
three years related experience and/or training; or equivalent
combination of education and experience. Experience in the customer
Posting Detail Information
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Special Instructions to Applicants
State and Federal law permit California Baptist University to
discriminate on the basis of religion in order to fulfill its
purpose. The University does not discriminate contrary to either
State or Federal law.
Quick Link to Posting
Required fields are indicated with an asterisk (*).
- * Are you a Christian?
- * Do you attend church regularly?
- If no, please explain (required):
(Open Ended Question)
- * Are you both familiar with and not in conflict with the
fundamental doctrines and practices of the California Southern
Baptist Convention as stated in the Baptist Faith and Message dated
June 14, 2000? (Please see above link for more information)
- Yes (I am familiar and not in conflict)
- No (I am in conflict or not familiar)
- Cover Letter
- Letter of Reference 1
- Letter of Reference 2
- Other Document
- Other Document 2