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Assistant Director of Mail & Shipping Services

Posting Details

Position Information

Job Title
Assistant Director of Mail & Shipping Services

Posting Number

Pay Range

The compensation for this appointment will range from $22.00 to $27.00 hourly and reflects what California Baptist University reasonably expects to pay for this staff appointment. Actual compensation may vary based on the qualifications and experience of the applicant, as well as market conditions. In addition to wages, CBU offers a robust suite of employee benefits.

Position Summary Information


Assists with the planning, directing, and managing the Department of Mail and Shipping Services of California Baptist University by performing the following duties personally or through supervision and direction of subordinate workers.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.
1. Supervise the day-to-day operations of the Mail and Shipping Services department.
2. Assist with developing and implementing effective processes and procedures to achieve a high level of customer satisfaction.
3. Document all mail and shipping services procedures and policies, and update as needed to keep them current.
4. Oversees and performs the University document destruction service, which includes pickup and destruction of confidential documents, management of containers and best practice education for departments across campus.
5. Assist with proactively marketing mail and shipping services capabilities to faculty, staff and students in order to provide those services to the CBU community.
6. Manage mail and shipping services inventories, including but not limited to, mailing and shipping envelopes, boxes and forms, postage meter credit, and stamps.
7. Model exemplary customer service practices and train staff and student workers to do the same, to follow procedures, and to be able to effectively use all equipment and resources within the Mail and Shipping Services department.
8. Plan and manage worker schedules to effectively staff the Mail and Shipping Services department during hours of operation.
9. Assist with researching and recommending improvements in the cost-effective use of technology as related to mail and shipping services.
10. Track and bill usage of services back to appropriate departments on a monthly basis, or otherwise as needed.
11. Oversee and coordinate vendor services and activities related to mail and shipping services, such as pickup and delivery of mail and packages, and package tracking.

Supervisory Responsibilities

Directly supervises employees at the Mail and Shipping Services department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems.

Other Knowledge Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
§ Ability to make administrative, and procedural decisions and judgments on sensitive, confidential issues.
§ Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff and student body.
§ Ability to resolve customer complaints and concerns in a professional, service-oriented manner.
§ Demonstrated skill in the use of personal computers and related software applications.
§ A thorough knowledge of: Business English and arithmetic, general office methods, procedures and practices.
§ Demonstrated ability to read and write at a level appropriate to the duties of the position.
§ Strong organizational and problem resolution abilities.
§ Ability to gather data, compile information, and prepare reports.
§ Ability to relate positively and effectively with a diverse faculty, staff and student body.
§ Knowledge of standard budgeting, expenditure control procedures and documentation.
§ Proven organizational and problem resolution abilities.

Education and/or Experience

High school diploma or general education degree ( GED ); or one to three years related experience and/or training; or equivalent combination of education and experience. Experience in the customer service environment.

Posting Detail Information

Open Date

Remove from Web

Open Until Filled

Special Instructions to Applicants

Nondiscrimination Statement

State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.

Quick Link to Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a Christian?
    • Yes
    • No
  2. * Do you attend church regularly?
    • Yes
    • No
  3. If no, please explain (required):

    (Open Ended Question)

  4. * Are you both familiar with and not in conflict with the fundamental doctrines and practices of the California Southern Baptist Convention as stated in the Baptist Faith and Message dated June 14, 2000? (Please see above link for more information)
    • Yes (I am familiar and not in conflict)
    • No (I am in conflict or not familiar)
Applicant Documents
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Letter of Reference 1
  3. Letter of Reference 2
  4. Other Document
  5. Other Document 2

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