Under the specific direction of the Registrar, the Enrollment
Coordinator maintains accurate and up-to- date records for all
current students by monitoring and reporting graduate and
undergraduate student enrollment information, including community
college exchange programs, and changes in student status. The
position serves as the coordinator for enrollment reporting to the
National Student Clearinghouse (NSC), processes verifications of
enrollment to outside agencies, assists in the preparation for the
MHEC I-6 Enrollment Audit, assists in providing enrollment
information for the Financial Aid audit, and works closely with the
Offices of Accounting, Financial Aid and Institutional Research. As
a team member of the Registrar's Office, this detail-oriented
individual delivers high quality customer service to internal and
external customers, and provides registration and records support
as the first point of contact in the Registrar’s Office to the
include the following. Other duties may be
Records Management and Reporting (40%)
Registration and Retention Activities (30%)
- Coordinates, monitors, and reports on enrollment to the
National Student Clearinghouse. Also reports on degree completion
information to NSC. Resolves errors on transmission data as
- Manages PowerCampus database to ensure accuracy of enrollment
data and performs on-going reviews of data. Coordinates with IT to
streamline enrollment reporting processes and create technical
- Provides enrollment information to armed forces personnel (in
accordance with the Solomon amendment), other outside agencies, and
processes individual requests for enrollment verifications.
- Produces reports related to enrollment and assists the
Registrar in compiling the annual MHEC I- 6 Enrollment Audit,
monitors the return of class rosters, communicating as needed with
faculty members to verify and/or resolve data discrepancies.
- Assists the Financial Aid Office with their annual audit by
providing information, enrollment evidence and reports on
- Represents the registrar’s office on campus wide committees,
such as Students of Concern, Retention, and diversity, equity, and
- Coordinates with the College Primary Designated School Official
(PDSO) to manage and report on F1 undergraduate enrollment.
Customer Service and Office Support (30%)
- Oversees all registration processes, including internships,
waitlists, prerequisite checks, course withdrawals, audits, repeat
course checks, and drop/add changes, ensuring data integrity and
- Works as a liaison with the Accounting Office to ensure
appropriate tuition coding for various student populations.
- Processes registration requests for dual enrollment and
non-degree seeking students.
- Processes undergraduate readmission requests, withdrawals,
leaves of absence and changes of status, and notifies appropriate
offices in a timely manner.
- Manages study abroad, study away and coastal studies
- Serves as liaison for the Hood/Community College Exchange
Program, communicating with participating college personnel to
ensure the accuracy of data. Coordinates grade reporting to
- Compiles and maintains accurate lists for Honors Program.
- Coordinates with Student Success office staff on outreach to
- Oversees record/transcript/registration holds and communicates
with appropriate offices as needed to facilitate the removal of
- Serve as a back up to process updates of student records (name,
addresses, telephone numbers, declaration of majors, advisers, all
changes of status).
- At peak times, assists in the processing of transcripts.
- Provides appropriate lists and reports for other academic
offices to facilitate student success and retention.
- Serves as the first point of contact to the College community
by providing quality customer service to students, faculty, staff
and other visitors to the Registrar’s Office.
- Maintains archive of student records and ensures that records
remain confidential as per the Family Education Rights and Privacy
- Ensures compliance with all federal, state, and local laws and
regulations as they pertain to the work of the Registrar’s
- Manages archived student files, following AACRAO guidelines for
timing of storage and destruction of old files. Also manages
catalog and commencement program archives.
- Provides back up support for other office tasks, including
Regular work schedule is Monday – Friday, 8:30 a.m. – 5 p.m.
Evening or weekend work could be required to meet season demands of
the Registrar’s Office.
We seek a candidate who values diversity, equity and inclusion in
all that they do. Candidates must have strong organizational skills
and a proven ability to work collaboratively with partners across
campus in support of Hood College’s mission as a student-centered,
liberal arts institution.
To perform this job successfully, the individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
Education and/or Experience
Preferred Skills and Characteristics
- A bachelor’s degree and three to five years of experience
working in higher education; or equivalent combination of education
and experience. Experience working in a Registrar’s Office at a
college or university is preferred.
- An individual must be highly organized, be able to prioritize
tasks, work well as part of a team and also independently, have
strong situational awareness, communicate effectively and
accurately, and maintain confidential student records.
- Desirable, not required skills for the job (if applicable)
Proficient in MS Office tools (Microsoft Word, Excel, PowerPoint,
Access, and Outlook), e-mail and Internet. Ability to learn new
applications quickly including organization-wide information
systems and department-specific software applications. Strong
proficiency in using a student information system (PowerCampus
preferred) and video conferencing. Experience with website updates
and form management a plus. Attention to detail and accuracy is
essential. Experience with enrollment reporting and the National
Student Clearinghouse is a plus.
Strong oral and written communication skills. Ability to
effectively provide information and positively respond to questions
from both external and internal customers both in person, by phone,
and via email. Ability to write routine reports and
Proficient with statistical and financial concepts. Must have the
ability to apply those concepts to tracking, projections, goal
setting and interpreting reports. Ability to work with and apply
basic mathematical concepts accurately, either manually or by using
Ability to solve practical problems and deal with a number of
concrete variables in situations where only limited standardization
or information exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
Ability to work independently and as a member of a group in
developing and executing project plans. Ability to work in
theoretical arena and apply logic as appropriate. Ability to ask
questions to gauge what a student may need help with.
We invite qualified candidates to apply on-line via our electronic
application which requires submission of a résumé, cover letter,
and three professional references.
If you need assistance with the on-line application process, please
email email@example.com or call (301) 696-3592.
Hood College is committed to diversity in its faculty and staff and
subscribes to a policy of hiring only individuals legally eligible
to work in the United States. EOE/AAP/M/F/Vet/Disability
Hood College does not discriminate on the basis of sex, race,
color, national origin, sexual orientation, gender identity or
gender expression, marital status, pregnancy, disability, religion,
or age in recruitment, admission and access to, or treatment, or
employment in its programs, services, benefits, or activities as
required by applicable laws including Title IX of the Educational
Amendments of 1972 and Section 504 of the Rehabilitation Act of
1973, and complies with the law regarding reasonable accommodation
for disabled applicants and students. Inquiries about
discrimination or reasonable accommodation should be referred to
the Title IX and Section 504 Coordinator at Alumnae Hall, 401
Rosemont Avenue, Frederick, MD. 21701 (AD 312), (301) 696-3592. For
complete information on Hood College’s nondiscrimination policy,
please visit http://www.hood.edu/non-discrimination/.