Financial Aid Office (3411)
The Assistant Director of Financial Aid is responsible for
processing, packaging, and oversight of the online student
population. This position requires a high level of accuracy,
attention to detail, communications skills, and ability to
understand and enforce Federal regulation. This position reports to
the Director of Financial Aid and must have demonstrated ability to
work independently and harmoniously in a team environment.
Attention to complex regulations, financial details, and customer
service skills are required. This position requires a high degree
of independence and efficiency.
Examples of Duties
• Package and monitor eligible online students in a Borrower Based
Academic Year (BBAY) environment.
• Perform credit reconciliation before and after the end of the
add/drop period each term.
• Review online students to determine if they are meeting midpoint
requirements at the end of each term, as required.
• Perform Satisfactory Academic Progress (SAP) review for online
students at the end of each term, as required.
• Communicate frequently with financial aid applicants and
parents/spouses to resolve incomplete or inaccurate financial aid
• Perform Return to Title IV calculations for online students in
conjunction with the Student Accounts Office and in accordance with
• Advise students about financial aid eligibility, application
procedures, indebtedness, and packaging.
• Inform students and parents regarding financial aid programs and
procedures and assist with the Free Application for Federal Student
Aid (FAFSA) application process.
• Participate in professional development opportunities, and remain
current on changes and updates in Federal Title IV financial aid
• Perform other duties as assigned which support the purpose and
initiatives of the Financial Aid Office and the University
• Ability to interact with students and parents calmly and
graciously, often under difficult personal situations with
sensitive financial information, and be capable of explaining
University and Federal policies to students and parents.
• Experience with CAMS student information system, PowerFAIDS
financial aid software, or comparable databases.
• Strong working knowledge of Microsoft Office suite
EDUCATION and/or EXPERIENCE:
• Bachelor's degree preferred with a preference of experience in
financial aid or a comparable combination of experience from other
• Dedication to student service and success
• Demonstrated ability to work well with students, parents,
faculty, and staff
• Willingness and ability to perform occasional evening and weekend
work during peak enrollment periods or as needed based on volume of
1 College Circle Bangor, ME, 04401