ITC-Career, Workflow and Data Special Projects

ITC-Career, Workflow and Data Special Projects

Job No: 504041
Work Type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology





ITC-Workflow and Data Special Projects

ITC Career

Posting Details


Priority Application Deadline Wednesday, Sept. 8, 2021 at 11:55 p.m. (Posting will remain open until filled):

Hiring Preference


Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

Under the direction of the Director and Special Assistant to the Dean and lead of the Graduate Center Director, the Information Technology Consultant for Workflow, Data and Special projects is responsible for providing consultation and coordination of both the workflow and imaging needs and the data management needs of the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs. In addition, the incumbent provides Tier 1 user consultation for a wide range of IT user issues in the department. A key aspect of all aspects of the position is effective and collaborative coordination of intermediate and advanced IT issues with the central Information Resources and Technology division, with emphasis on coordination of workflow and data management projects.
The incumbent provides primary support for the use, maintenance, and improvement of the Onbase Graduate Admission worflow system, including management of the document imaging and data extraction aspects of that workflow. The incumbent coordinates multiple user IT issues related to admissions worklow independently; resolving general software and hardware problems with use of OnBase, the Student Tracking/Records System, and the document imaging system, coordinating with the IRT project management and workflow support team as needed. The incumbent must have a working knowledge of the PeopleSoft (CMS) ERP student system and its relationship to graduate admissions business processes and must have the ability to work closely and collaboratively with the PeopleSoft support team in the central IT organization (IRT).
In addition, the incumbent is responsible for coordinating the assessment and use of office data needs for planning, budgeting, admissions, assessment, and degree services for graduate education by making recommendations for database/data-handling within the Office of Graduate Studies. A key part of this coordination role is serving as the office liaison to both the Associate Chief Information Officer's Data Services group and the Student Affairs Records and Enrollment teams. Intermediate and advanced data management and analysis issues are done by working collaboratively with these two offices.
Another essential function is coordination of other user technology needs, in consultation with Information Resources and Technology. The incumbent will also assume responsibility for special technology related projects and services related to graduate enrollment and services on campus. This position provides technical and consultative liaison between Office of Graduate Studies users and the Web development, database development, server operations, desktop hardware and software in Windows and Mac environments, and networking support areas of IRT. The incumbent must also maintain positive working relationships while serving multiple departments. Under the direction of the Graduate Center Director and Faculty Liaison, the Information Technology Consultant is responsible for assisting with the long-range planning for technological advances for the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs.

FLSA: Exempt - This position is covered by health benefits, and is exempt, (not eligible for overtime compensation) according to the Fair Labor Standards Act.

CSU Classification Salary Range: $4,372 - $10,792 per month

Hiring Range: $4,372-$6,276 per month

Salary Grade/Range: Career

Recruitment Type: Regular (probationary)

Time Base: Full-Time

Pay Plan: 12 months

Work Hours: M-F 8-5; other hours as required

Department Information

https://www.csus.edu/graduate-studies/

Minimum Qualifications

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Required Qualifications

1. Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.
2. Ability to integrate software, data, and hardware to match user and business process needs, use IT systems to provide solutions to common business problems, analyze data requirements in support of business applications, and use effective communication and listening skills.
3. Demonstrated knowledge, skill and ability to analyze business processes and consult with users on the application of appropriate workflow systems and technologies to improve those processes.
4. Demonstrated knowledge, skill and ability to consult with users of the assessment, management, reporting, and analysis of data for decision-making.
5. Ability to provide coordination and communication for liaison with the campus technology division (Information Resources and Technology) and Graduate Studies needs for business process improvement (workflow) and data reporting/analysis.
6. Demonstrated ability to consult and provide Tier 1 support to Graduate Studies employees on all aspects of employee's use of information technology software and hardware, including the ability to coordinate needed advanced services with the central IT division.
7. Demonstrated experience in independently applying analytical judgment to standard and nonstandard applications and systems, collaborating/coordinating with IRT to solve a wide range of problems and develop practical and thorough solutions.
8. Demonstrated ability to work in a team environment with functional users of the enterprise systems and the technical staff in developing solutions;
9. Ability to work independently on graduate admissions, degree services, outreach and student support program IT systems to provide solutions to common business problems
10. Interpersonal or communication skills in working with users to interpret needs and deliver appropriate IT solutions and workflow solutions in a team environment.
11. Demonstrated ability to work independently.
12. Ability to initiate and manage multiple tasks, projects and people under competing deadlines and maintain flexibility during constant shifting priorities.
13. Demonstrated ability to lead staff or project teams in the successful completion of projects and initiatives, including the ability to work collaboratively with the central IT projects management office.

Conditions of Employment

Ability to pass a background check.

Preferred Qualifications

1. Master's Degree in computer science, information systems, educational technology communications or related field.
2. Three (3) years experience with the application of enterprise information technology and data systems in academic envionments, with preference for experience with admissions, degree services, and student support program issues and service support challenges.
3. Three (3) years experience with business process analysis and the application of document imaging and workflow technology. Preference will be given to applicants with experience with Onbase workflow technology or similar, including the ability to train in the coding of workflows and imaging integrations.
4. Two (2) or more years experience with enterprise software systems similar or identical to the Peoplesoft student system. Preference will be given to candidates with a minimum five years (60 months) experience with utilization of PeopleSoft Student Administration at a college or university with special preference for experience in direct support/use of the PeopleSoft Campus Solutions Modules: Student Records, Campus Self Service, Campus Community, Academic Advisement, Recruiting & Admissions, Financial Aid and/or Student Financials).
5. Three (3) or more years experience analyzing and defining user data needs in support of decision-making, including both the direct application of data skills at the ITC Career level and liaison with advanced data reporting, analysis, and visualization services. Direct experience preferred in defining data queries, developing and analyzing data reports, and consulting on data use and automating processes. Strong preference for experience and demonstrated ability yo coordinates data needs with the campus Division of Information Resources and Technology (IRT), including coordinating advanced data analysis, prediction, and visualization.
6. Three (3) or more years experience precoding Tier 1 desktop user support with significant experience coordinating intermediate and advanced IT support issues with central IT services. Preference given to candidates with experience coordinating workflow, data, web development, and service issues with enterprise IT services.
7. Three (3) years of Lead experience, especially in a higher education environment.
8. General knowledge of Federal, State, CSU System and Sacramento State academic and administrative policies and procedures that affect student administration.
9. General experience in the development and implementation of software system roll-out strategies, change management, including the provision of documentation and training of end users.
10. Substantial experience in detailed functional acceptance testing of software used by students, especially related to social media.
11. Experience as a presenter at professional meetings, especially with the use of PowerPoint, and video presentations.
12. Experience leading teams and implementation efforts for assigned projects using advanced communication and listening skills and enterprise project planning tools and services.

Required Licenses/Certifications

none

Documents Needed to Apply

Resume/curriculum vitae, cover letter, and 3 references requested.

About Sac State

Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/" href="https://www.csus.edu/experience/student-success/">student success, https://www.csus.edu/diversity-inclusion/" href="https://www.csus.edu/diversity-inclusion/">diversity, equity and inclusion, https://www.csus.edu/experience/anchor-university/" href="https://www.csus.edu/experience/anchor-university/">community engagement, https://www.csus.edu/university-advancement/" href="https://www.csus.edu/university-advancement/">philanthropy, and https://www.csus.edu/campus-safety/" href="https://www.csus.edu/campus-safety/">campus safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process .

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Eligibility Verification
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.



Advertised: August 25, 2021 (2:00 PM)
Applications Closes: Open Until Filled

To apply, visit https://careers.csus.edu/en-us/job/504041/itccareer-workflow-and-data-special-projects




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