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Financial Aid Manager (position #77570)

University of Hawaii
Honolulu, Hawaii
Pay Band C; minimum $5,806/mo., $6,096/mo (eff. 7/01/2023)
Posted Date
May 8, 2023

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Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time


Policy & Strategy Development, Oversight & Analysis

  • Serves as system-wide financial aid policy and strategy lead. *Exercises operational oversight and responsibility for analyzing relevant policies and strategies impacting student financial aid in support of enrollment efforts, ie. state and institutional financial aid programs, financial literacy, money management. *Provides administrative leadership and vision to develop new or modify existing financial aid policies and techniques to promote access, retention, completion and other student success outcomes. Collaborates with UH System and campus staff to explore innovations in curriculum delivery (e.g., online programs) to promote student success and leverage financial aid and scholarship funds. Collaborates with UH Foundation to help explore scholarship fundraising opportunities. *Serves as manager of the UH System Financial Aid Office, supervising scholarship specialist and partially responsible for assignments to and evaluation of Banner functional financial aid lead. Works cooperatively with appropriate offices, programs, faculty, staff, administrators, and others to develop and revise policies and strategies to address issues and concerns in financial aid, enrollment, and other student success areas. *Develops best practices and models/templates for compliance with federal regulations involving assigned financial aid and enrollment areas, especially related to financial aid policies and information.
  • Provides leadership and administrative assistance for other areas of student success, as assigned.

Financial Aid & Enrollment Subject Matter Expertise

  • *Serves as a system-wide subject matter expert and resource to senior administration, campuses, and other stakeholders regarding policy interpretation, policy & strategy development and guidance, and priority-setting for financial aid programs. *Works closely with campus senior student affairs officers, financial aid and student success staff, and other stakeholders to generate and evaluate alternative responses to issues and concerns related to financial aid. *Assists with UH Office of the VP for Academic Strategy projects and initiatives that pertain to financial aid or other areas of enrollment management as needed. Attends conferences and workshops to stay current on financial aid regulations. *Communicates effectively and works closely with financial aid leads, including the UHCC centralized financial aid office, to provide leadership in the formulation of financial aid policies, strategies, technical solutions and training for financial aid staff system-wide.

Service Coordination & Program Administration

  • *Consults with administrators, financial aid staff, and other campus and community representatives to assess needs associated with system-wide coordination of policy and strategy, especially related to student financial aid and enrollment goals. *Provides leadership and oversight of the UH System’s common scholarship application program. *Serves as primary lead to work with the UH Foundation on practices associated with UH Foundation scholarships, and donor/scholarship reporting, fundraising, and general administration of UH System scholarships. *Provides leadership and compliance support for campus personnel on annual financial aid audits and program reviews, assists campuses with the development of corrective action plans for compliance as needed. *Facilitates meetings of the financial aid managers system-wide. Works closely with the UH Banner Central Functional Leads and the UH STAR team to leverage technology in the innovation of efficient operational processes and procedures.
  • Other duties as assigned

*Denotes Essential Functions


  1. Possession of a baccalaureate degree in Liberal Arts, Sciences, Business or related field and 5 years of progressively responsible professional experience with responsibilities for providing financial aid leadership in a postsecondary setting, including experience in working with financial aid program management and policy oversight; including two years of supervisory experience; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
  2. Advanced and comprehensive knowledge and understanding of a wide range of developing and emerging concepts, principles and methodologies of the assigned area of higher education student financial aid administration, enrollment, student success, and/or other student affairs administration.
  3. Comprehensive knowledge and understanding of a wide range of principles, theories, federal and state laws and systems associated with financial aid regulations to develop policies and procedures pertaining to the awarding of financial aid, monitoring of services and auditing compliance of programs.
  4. Demonstrated ability to understand problems from a broad interactive perspective and use reasoning to discern underlying principles and issues when problem solving, and apply creative thinking to resolve problems in new and unprecedented approaches
  5. . Demonstrated written and verbal competence in presenting ideas, concepts and models clearly using persuasion and negotiation to build consensus and cooperation.
  6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
  7. Demonstrated ability to operate a personal computer and apply word processing software.
  8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.


  1. Master’s degree in Business, Student Affairs, Higher Education Administration, or related field.
  2. Eight or more years of progressively responsible professional experience with responsibilities for providing financial aid leadership in a postsecondary setting.
  3. Experience leading a financial aid office.
  4. Experience working with Banner.
  5. Completion of NASFAA professional credential(s).

Office of Human

EEO/AA, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.  For more information or inquiries regarding these policies, please refer to the following link:

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at:, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request:  The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA).  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly.  Determination on requests for reasonable accommodation will be made on a case-by-case basis.  For further information, please refer to the following link:



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